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VERDICT

Should I use Xray (Getxray)?

AI-Powered Test Management in Jira - getxray.app

Depends. Buy it if your QA process already lives in Jira and you need traceability, automation hooks, and enterprise controls. Skip it if you're off Jira or a small team — plain Jira issues or a lighter tool will do.

Confidence

Medium. Based on 20+ public sources; most review snippets were truncated, so no verbatim user quotes were available.

Ratings

  • Value for money
  • Ease of useNo usability evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

from $10/user/month

Xray (per user)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Xray Enterprise$275/yr for 10 users

Best for

  • QA teams already standardized on Jira
  • Regulated enterprises needing data residency
  • Teams automating tests via CI/CD
  • Orgs consolidating scattered test documentation

Not for

  • Anyone not running Jira — hard dependency, no standalone mode
  • Small teams; Jira issue tracking plus a spreadsheet suffices
  • Solo devs and prototypes — significant overkill

Gotchas - check before you buy

high

Jira-only: leaving Atlassian means migrating everything out — plan the exit cost.

medium

Enterprise pricing is quote-based; $275/yr for 10 users won't match bigger tiers.

medium

Zephyr-to-Xray migration threads warn of effort; pilot the migration before committing.

medium

Per-user pricing scales fast as QA headcount grows.

Pros and cons

Pros

  • Claims 10M+ testers; leading test management app for Jira
  • Broad CI/CD hooks: Jenkins, Bamboo, Maven, JUnit, REST API
  • Enterprise features: dynamic test plans and data residency
  • Publishes security advisories and maintains a public security page
  • Customer service recognized with a Globee award

Cons

  • Hard Jira lock-in — rivals market themselves as 'Xray without Jira'
  • Server/Data Center editions have required repeated public security advisories
  • Migrating test tools, e.g. Zephyr, generates community pain threads
  • Users report Xray API troubleshooting in community threads

Sources & method

Analyzed 10/01/2026 - 15 sources - Active security program (advisories, product security page); Hudson Rock flags 85 infostealer credentials tied to the domain.

official x3review x5security x5news x2
  • Historical advisories for Server/Data Center, Vendor published advisories in 2020 and 2022 plus a Log4J (CVE-2021-4104) bulletin; documentation marks them reviewed/patched.
  • Infostealer credentials on domain, Hudson Rock lists 85 infostealer credentials associated with from cybercrime logs — typical exposure, not a reported vendor breach.

Key stats

  • Value for money: 4/5

    Rating

  • from $10/user/month

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 4/5. From $10/user/month with 30-day trial
  • Ease of use. No usability evidence in sources
  • Feature depth: 4/5. AI, dynamic plans, risk-based testing, broad integrations
  • Support quality: 4/5. Globee customer service award
  • Security posture: 3/5. Public advisories exist; infostealer credentials flagged
  • $10/user/month Starting price per Lister.ai listing
  • $275/yr Enterprise entry 10 users, 30-day trial
  • 10M+ testers Scale per Atlassian Team '25 sponsor page
  • 30 days Free trial no free tier listed in sources

Pricing

Xray (per user)

from $10/user/month

  • Core test management inside Jira
  • REST API and CI/CD integrations

Xray Enterprise

$275/yr for 10 users

  • Dynamic test plans
  • Data residency options
  • 30-day free trial

Security

Active security program (advisories, product security page); Hudson Rock flags 85 infostealer credentials tied to the domain.

  • Historical advisories for Server/Data CenterVendor published advisories in 2020 and 2022 plus a Log4J (CVE-2021-4104) bulletin; documentation marks them reviewed/patched.⁵
  • Infostealer credentials on domainHudson Rock lists 85 infostealer credentials associated with from cybercrime logs — typical exposure, not a reported vendor breach.⁶

What users say

Community threads treat Xray as the default paid Jira test manager, with active discussion of migrations, API use, and feature requests.

Alternatives

Compare Xray (Getxray) with each alternative.

  • qTest

    Enterprise test management regularly compared head-to-head with Xray

Companies that use it

  • IWConnect
  • Global Transco
Full analysis

Based on 20+ public sources; most review snippets were truncated, so no verbatim user quotes were available.

The default test manager for serious Jira teams — but Jira-only lock-in makes it pointless for anyone else.

Methodology

Based on 20+ public sources; most review snippets were truncated, so no verbatim user quotes were available.

Sources

  1. Xray | AI-Powered Test Management in Jiragetxray.app
    official
  2. Xray Enterprise - Test Management for Jiragetxray.app
    official
  3. Product security pagegetxray.app
    security
  4. Security Advisory - March, 2022 - Xray Server + DCdocs.getxray.app
    security
  5. [Xray] Security Bulletin Update - Log4J (CVE-2021-4104)docs.getxray.app
    security
  6. getxray.app - Infostealer Credentials (Hudson Rock)hudsonrock.com
    security
  7. getxray.app - SSL Server Testssllabs.com
    security
  8. Xray - Test Management for Jira (Jenkins connector)plugins.jenkins.io
    official
  9. Xray: review, pricing and rankings | Listerlister.ai
    review
  10. Best Xray Alternative Without Jira Lock-In (QA Sphere)qasphere.com
    review
  11. Zephyr to Xray migration guidance - Reddit r/devopsreddit.com
    review
  12. Most useful Jira plugins? - Reddit r/jirareddit.com
    review
  13. Pricing for Xray Enterprise - Atlassian Communitycommunity.atlassian.com
    review
  14. Xray's Customer Service Globee Awardsembi.com
    news
  15. Sponsor Details: Team '25 (Atlassian)events.atlassian.com
    news

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