shouldiuse.io

VERDICT

Should I use LogicMonitor?

AI-first platform for Autonomous IT, enabling enterprises to operate complex digital systems with greater resilience, efficiency, and confidence. - logicmonitor.com

Depends. Buy if you run a mid-to-large hybrid estate (on-prem plus cloud) with dedicated ops staff to tune collectors, alerts, and costs. Small teams without monitoring expertise should pick a simpler, cheaper tool instead.

Confidence

Medium. Based on 20+ public sources: G2, Gartner, Reddit, TechRadar, TechCrunch, BleepingComputer, and vendor docs. Many review snippets were truncated, so verbatim user quotes were unavailable.

Ratings

  • Value for moneyNo published pricing found in evidence
  • Ease of use
  • Feature depth
  • Support qualityOnly vendor marketing claims found
  • Security posture

Pricing

Not published

Quote-based plans

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Mid-to-large enterprises with hybrid cloud and on-prem estates
  • MSPs monitoring many client environments
  • Teams consolidating infra, network, and log monitoring
  • Orgs with dedicated ops/admin staff

Not for

  • Small teams needing simple server or website monitoring — massive overkill
  • Startups with no dedicated ops person to configure and maintain it
  • Buyers wanting transparent, self-serve published pricing
  • Anyone wanting plug-and-play setup in a day

Gotchas - check before you buy

high

Default-password breach means your credential hygiene and config are part of the risk model

medium

Quote-based pricing scales with monitored resources; bills grow as your estate grows

medium

Proprietary collectors and LogicModules create migration lock-in if you leave

medium

Collector patching is partly your job; unpatched collectors caused Log4j exposure

Pros and cons

Pros

  • Broad hybrid coverage: on-prem, cloud, network, and logs in one platform
  • Ranked #1 in G2 relationship score for network monitoring
  • 836 G2 reviews show an established, well-reviewed user base
  • Independent testers call it a solid AI-driven network monitoring tool
  • $800M raise funds continued AI and platform investment

Cons

  • 2023 attackers hit customers via default passwords; ransomware reported
  • Collectors previously ran Log4Shell-vulnerable Log4j
  • No published pricing; quote-based and resource-metered
  • Complexity drives recurring 'good or hype' debates among sysadmins

Sources & method

Analyzed 9/20/2026 - 10 sources - FedRAMP-compliant, but a 2023 customer breach via default passwords and a past Log4j collector flaw are on record.

official x1review x5security x3news x1
  • Log4Shell in collectors (CVE-2021-44228), LogicMonitor collectors ran a vulnerable Log4j version during the Log4Shell disclosure; vendor issued evaluation and fixes.
  • Customer hacks via default passwords, ransomware reported (2023), An unknown number of customers were compromised; attackers exploited default passwords, with reported ransomware attacks.

Key stats

  • Ease of use: 3/5

    Rating

  • Not published

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money. No published pricing found in evidence
  • Ease of use: 3/5. Guess: capable but steep learning curve
  • Feature depth: 4/5. Broad hybrid coverage; G2 grid leader
  • Support quality. Only vendor marketing claims found
  • Security posture: 3/5. FedRAMP achieved; past incidents noted
  • 836 G2 reviews on LogicMonitor's G2 seller page
  • $800M Funding raised 2024, Vista-led round
  • Compliant FedRAMP announced via Chainguard partnership
  • 3.7/5 Employee rating AmbitionBox, 90+ employee reviews

Pricing

Quote-based plans

Not published

  • Priced via vendor quote
  • Scales with monitored resources

Security

FedRAMP-compliant, but a 2023 customer breach via default passwords and a past Log4j collector flaw are on record.

  • Log4Shell in collectors (CVE-2021-44228)LogicMonitor collectors ran a vulnerable Log4j version during the Log4Shell disclosure; vendor issued evaluation and fixes.⁸
  • Customer hacks via default passwords, ransomware reported (2023)An unknown number of customers were compromised; attackers exploited default passwords, with reported ransomware attacks.⁶

What users say

Review volume and G2 rankings are strong, but sysadmin forums actively debate whether its complexity and cost are worth it.

Companies that use it

  • ContractWorks
  • OfficeSpace Software
Full analysis

Based on 20+ public sources: G2, Gartner, Reddit, TechRadar, TechCrunch, BleepingComputer, and vendor docs. Many review snippets were truncated, so verbatim user quotes were unavailable.

Powerful enterprise observability, but heavy and quote-priced. Big IT teams win; small teams overpay.

Methodology

Based on 20+ public sources: G2, Gartner, Reddit, TechRadar, TechCrunch, BleepingComputer, and vendor docs. Many review snippets were truncated, so verbatim user quotes were unavailable.

Sources

  1. LogicMonitor Reviews on G2g2.com
    review
  2. LogicMonitor on G2 seller page (836 reviews)g2.com
    review
  3. G2 Cloud Infrastructure Monitoring Grid Reportlogicmonitor.com
    review
  4. Logic Monitor - Good or Hype? (r/sysadmin)reddit.com
    review
  5. TechRadar hands-on reviewtechradar.com
    review
  6. TechCrunch: customers hit via default passwordstechcrunch.com
    security
  7. BleepingComputer: reported ransomware attacksbleepingcomputer.com
    security
  8. Log4Shell community advisory for collectorscommunity.logicmonitor.com
    security
  9. TechCrunch: $800M raisetechcrunch.com
    news
  10. LogicMonitor pricing pagelogicmonitor.com
    official

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