shouldiuse.io

VERDICT

Should I use MuleSoft?

A single cross-platform AI control plane with one registry to find, govern, orchestrate, and control AI agents and costs across the enterprise, from MuleSoft. - mulesoft.com

Depends. Buy only if you're a large enterprise with dedicated integration engineers and a serious platform budget. Small teams or startups will find it overkill, hard to learn, and budget-breaking.

Confidence

Medium. Based on 20+ public sources including Reddit, G2, Gartner, vendor docs, case studies, and CVE databases.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNot disclosed
  • Security posture

Pricing

Quote-based

Anypoint Platform

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Large enterprises with many SaaS apps
  • Salesforce-centric organizations
  • Teams with dedicated integration engineers
  • Complex API governance programs

Not for

  • Small teams syncing a handful of apps
  • Startups without dedicated integration engineers
  • Non-technical users wanting plug-and-play automation
  • Anyone without an enterprise software budget

Gotchas - check before you buy

high

Usage-based pricing makes costs unpredictable; TCO guides flag hidden costs beyond license fees

medium

No transparent price list; orgs compare notes on Reddit just to budget

medium

Past high-severity CVE hit all supported runtimes; expect mandatory patching cycles

medium

Migration away is painful; community threads steer people to open-source alternatives instead

Pros and cons

Pros

  • Hundreds of prebuilt connectors spanning SaaS and legacy systems
  • Named best cloud data integration software by G2
  • Deep Salesforce integration; owned by Salesforce since 2018
  • Enterprise-grade API management, automation, and security capabilities

Cons

  • Users report painful experiences; one detailed review grades it D+
  • Opaque pricing with hidden costs inflating total spend
  • Steep learning curve; community sees it as difficult
  • High-severity vulnerability affected all supported runtime versions

Sources & method

Analyzed 9/20/2026 - 12 sources - Mature security program with a Trust Center, but multiple Mule runtime CVEs over the years.

official x1review x6security x3news x2
  • CVE-2019-13116 — Mule unsafe deserialization, Mule runtime unsafe deserialization vulnerability, publicly documented.
  • CVE-2021-1626 — org.mule maven package, Vulnerability in maven package; MuleSoft publicly acknowledged it.
  • CVE-2025-64318, Improper neutralization vulnerability disclosed November 2025.

Key stats

  • Value for money: 2/5

    Rating

  • Quote-based

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Hidden costs and unpredictable usage-based spend reported
  • Ease of use: 2/5. Users describe steep learning curve and painful experience
  • Feature depth: 4/5. Hundreds of connectors, deep API and governance tooling
  • Security posture: 3/5. Mature trust program, but recurring Mule runtime CVEs
  • 2,218 Detected customer companies Bloomberry installed-base scan
  • 2018 Acquired Bought by Salesforce
  • 599 Glassdoor reviews Employee reviews of the company

Pricing

Anypoint Platform

Quote-based

  • Usage-based billing on vCores and deployments
  • Editions and packs listed on Salesforce pricing page

Security

Mature security program with a Trust Center, but multiple Mule runtime CVEs over the years.

  • CVE-2019-13116 — Mule unsafe deserializationMule runtime unsafe deserialization vulnerability, publicly documented.
  • CVE-2021-1626 — org.mule maven packageVulnerability in maven package; MuleSoft publicly acknowledged it.
  • CVE-2025-64318Improper neutralization vulnerability disclosed November 2025.⁸

Companies that use it

  • AstraZeneca
  • State of Colorado
  • GANT
  • INSEAD
  • Lotus's
Full analysis

Based on 20+ public sources including Reddit, G2, Gartner, vendor docs, case studies, and CVE databases.

Enterprise-grade, enterprise-priced. Powerful with MuleSoft engineers on staff; overkill and budget-breaking for everyone else.

Methodology

Based on 20+ public sources including Reddit, G2, Gartner, vendor docs, case studies, and CVE databases.

Sources

  1. MuleSoft Review (Reddit)reddit.com
    review
  2. MuleSoft Anypoint Platform — G2 Reviewsg2.com
    review
  3. MuleSoft Anypoint Platform — Gartner Reviewsgartner.com
    review
  4. MuleSoft Pricing: Full TCO Breakdown + Hidden Costsintegrate.io
    review
  5. Mulesoft Pricing — Reddit threadreddit.com
    review
  6. Usage-Based Pricing: Usage and Rates (official docs)docs.mulesoft.com
    official
  7. MuleSoft — Wikipediaen.wikipedia.org
    news
  8. CVE-2025-64318 Detail — NVDnvd.nist.gov
    security
  9. High-security issue affecting Mule runtimes — Stack Overflowstackoverflow.com
    security
  10. Anypoint Platform Trust Centermulesoft.com
    security
  11. Companies using Mulesoft — Bloomberrybloomberry.com
    news
  12. Top 8 MuleSoft Alternativesintegrate.io
    review

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