Comparison

Freshworks vs HubSpot

Freshworks and HubSpot both land on Depends.

Freshworks

Depends

Confidence: Medium

Buy if you're a scaling mid-market team that wants helpdesk, ITSM, or CRM in one AI-heavy suite.

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HubSpot

Depends

Confidence: Low

Growing teams that want marketing, sales, and service unified on one platform get real value, especially starting on the free tier.

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Freshworks versus HubSpot
Compare	Freshworks	HubSpot
Verdict	Depends	Depends
Best for	Mid-market customer support teams	Growing SMBs unifying marketing, sales, service
Who it's not for	Small teams needing only a simple contact list	Small teams that only need a contact list
Privacy	Public Trust Center, GDPR compliance, and HackerOne bug bounty; a few CVEs in integrations and reported customer-side misconfigurations.^⁹	No known public vulnerabilities found in the sources reviewed.¹⁵
Support quality	24x5 on some plans; ownership complaints on Freshservice.	Testimonials praise implementation support; curated
Public sentiment	Aggregates look strong, but Trustpilot sits at 1.3/5 and sysadmin forums report mixed Freshservice experiences.^¹	All quotes are curated testimonials on HubSpot's own homepage; no independent reviews appear in the evidence.¹³
Biggest gotcha	Researchers found hundreds of Freshservice instances exposing internal data via misconfiguration . audit your settings.¹⁰	Per-hub upgrades can stack: several teams upgrading separately adds up fast.¹⁵

Pick Freshworks when

Mid-market customer support teams
IT service desks (ITSM)
Teams bundling CRM plus helpdesk
Tiny sales teams on free Freshsales

When Freshworks is not a fit

Small teams needing only a simple contact list
Solo founders wanting spreadsheet-simple CRM
Buyers needing 24x7 support on the cheapest plan
Strict-security shops uncomfortable with misconfiguration exposure reports

Pick HubSpot when

Growing SMBs unifying marketing, sales, service
Teams outgrowing disconnected point tools
Startups starting on the free CRM
Businesses wanting quotes, payments, subscriptions built-in

When HubSpot is not a fit

Small teams that only need a contact list
Buyers who demand transparent published pricing
Teams wanting independent reviews before purchase
Guess: enterprises with heavy custom process needs

Sources

Freshworks Reviews, Ratings & Features 2026 | Gartner Peer Insightsgartner.com
review
Freshworks Products | G2 Seller Reviewsg2.com
review
Freshsales Reviews - Trustpilottrustpilot.com
review
Freshsales Review 2026: What the 4.5/5 G2 Rating Doesn't Tell Youmarketbetter.ai
review
Freshservice Reviews on G2g2.com
review
Freshworks Review - TechRadartechradar.com
review
Freshworks Pricingfreshworks.com
official
Freshsales CRM Pricing Comparisonfreshworks.com
official
CVE-2024-32129 Detail - NVDnvd.nist.gov
security
Hundreds of companies' internal data exposed . The Freshservice misconfigurationinfosecwriteups.com
security
Freshworks | HackerOne Bug Bountyhackerone.com
security
Companies using FreshWorks (list of customers)bloomberry.com
news
HubSpot Homepagehubspot.com
official
HubSpot Homepage (variant)hubspot.com.
official
HubSpot Product Security Pagehubspot.com
security