shouldiuse.io

Comparison

Funraise vs Neon One

Funraise and Neon One both land on Depends.

Funraise versus Neon One
CompareFunraiseNeon One
VerdictDependsDepends
Best forGrowing nonprofits replacing point toolsSmall-to-mid nonprofits outgrowing spreadsheets
Who it's not forTiny charities . the 5% platform fee eats small donation totalsTiny nonprofits . ~$1,487/yr is overkill for a donor spreadsheet
PrivacyNo known public vulnerabilities found in the sources reviewed; PCI Level 1 compliant with a published security program and WAF against carding fraud.2026 data breach under legal investigation (sensitive personal info reportedly impacted); company publishes a PCI compliance program and security policy.
Support qualityReviewers consistently highlight strong supportLive support on every plan; onshore support team
Public sentimentUsers on G2, Capterra, and Reddit generally praise the UI and support, while competitor comparisons flag the 5% fee as the main drawback.Ratings are solid, but community threads show buyers still seeking current, unfiltered user experiences.10
Biggest gotchaFree plan's 5% platform fee plus processing; donors cover fees only if they opt inRevenue-based pricing: entry ~$99/mo (~$1,487/yr), and the bill climbs as your budget grows.13

Pick Funraise when

  • Growing nonprofits replacing point tools
  • Teams wanting CRM + donation forms + events together
  • Fundraisers prioritizing donor-facing UI
  • Orgs wanting a free entry tier

When Funraise is not a fit

  • Tiny charities . the 5% platform fee eats small donation totals
  • Orgs demanding zero platform fees; Zeffy charges $0
  • Teams needing only a simple donate button . this is a full platform
  • Buyers who need published pricing before talking to sales

Pick Neon One when

  • Small-to-mid nonprofits outgrowing spreadsheets
  • Membership-based organizations
  • Teams wanting fundraising, events, and grants in one
  • Orgs valuing included live support

When Neon One is not a fit

  • Tiny nonprofits . ~$1,487/yr is overkill for a donor spreadsheet
  • Groups wanting a free tool; Zeffy positions itself as free vs Neon's $99/mo
  • Anyone gun-shy about a vendor mid-breach-investigation
  • Large enterprises needing Blackbaud-class depth

Sources

  1. Funraise homepagefunraise.org
    official
  2. Funraise Pricingfunraise.org
    official
  3. review
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  6. security
  7. news
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  16. official