osTicket
Depends
Confidence: Medium
The best free help desk going if you have IT staff to self-host and patch it.
New check
Comparison
osTicket vs HelpSpot
HelpSpot
Starting report…
Pick osTicket when
- IT help desks with in-house sysadmins
- Budget-tight teams okay self-hosting
- Email-driven support queues
- Tech support businesses
When osTicket is not a fit
- Anyone without someone to install and patch it . CVEs pile up fast
- Teams wanting SaaS with SLAs, analytics, and AI out of the box
- Small teams that just need a shared inbox . heavier than needed
- Non-technical buyers expecting vendor support for free
Sources
review
- osTicket Reviews . Capterracapterra.comreview
- Helpdesk System . r/sysadminreddit.comreview
- Tired of osTicket at work . r/itsmreddit.comreview
news
- osTicket pricing 2025 . eeseleesel.ainews
- CVE-2026-14871: osTicket Auth Bypass . SentinelOnesentinelone.comsecurity
security
- GHSA-7x96-96qf-4vq9 . GitHub Advisorygithub.comsecurity
- osTicket Product Security Pageosticket.comofficial
- The osTicket Origin Story . official forumforum.osticket.comofficial
- osTicket Docker Imagehub.docker.comofficial