Redfin vs Zillow

Redfin lands on Depends, and Zillow lands on Worth it.

Redfin

Depends

Confidence: Medium

Use Redfin if you're selling a home and want the 1%-1.5% listing fee, or buying and want free search plus salaried agents.

Worth it

Confidence: High

Use it free if you're a US buyer, renter, or seller researching homes and values.

Redfin versus Zillow
Compare	Redfin	Zillow
Verdict	Depends	Worth it
Best for	Home sellers chasing lower listing fees	US home buyers browsing listings
Who it's not for	Privacy-conscious users . 2025 exposure incident plus Meta/TikTok data-sharing lawsuit	Agents without budget for pay-per-lead programs
Privacy	Flagged: November 2025 user-data exposure on contact forms plus active privacy class actions.^⁷	No confirmed Zillow system breach or CVE in sources; privacy class actions and alleged data-breach suits are pending.
Support quality	Customer reviews are mixed on agent service	BBB and ConsumerAffairs complaints; moderated reviews
Public sentiment	Reviews are mixed: many praise the low listing fees and search tools, while others report uneven agent service and privacy concerns.^³	Users love the browsing experience and Zestimate but complain about lead costs, moderated reviews, and support.¹⁶
Biggest gotcha	Nov 2025 'technical error' exposed users' personal info on listing contact forms^⁷	Premier Agent bills per contact; spend scales fast with lead volume

Privacy-conscious users . 2025 exposure incident plus Meta/TikTok data-sharing lawsuit
Sellers in markets where only the 2% fee is offered
Guess: sellers wanting one dedicated agent, not rotating salaried teams
Guess: anyone expecting cash-offer iBuying . RedfinNow program is gone