The Good Guys - Leading Appliance & Entertainment Retailer
Depends
Confidence: Low
If you're an Australian buying a fridge, TV or washing machine, The Good Guys is a mainstream retailer with 100+ stores and negotiable pricing . reasonable to shop.
Comparison
The Good Guys - Leading Appliance & Entertainment Retailer vs Harvey Norman
The Good Guys - Leading Appliance & Entertainment Retailer and Harvey Norman both land on Depends.
Harvey Norman
Depends
Confidence: Medium
A reasonable big-box option for in-person electronics and appliance shopping, backed by a price-match promise and long interest-free finance.
| Compare | The Good Guys - Leading Appliance & Entertainment Retailer | Harvey Norman |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Australian appliance shoppers | In-person browsing of TVs, laptops, appliances |
| Who it's not for | Software buyers . it's a shop, not a tool | Online shoppers who want painless refunds |
| Privacy | No known public vulnerabilities found in the sources reviewed.² | No known public vulnerabilities found in the sources reviewed.15 |
| Support quality | Agency model shifts warranty terms to suppliers | Refund and service complaints recur across forums |
| Public sentiment | No independent user reviews or quotes surfaced in the sources reviewed; only official site content was available.¹ | Recurring praise for range and deals sits alongside recurring anger over refunds, upsells, and alleged misleading claims.³ |
| Biggest gotcha | Ticketed prices are reference points, not street prices . advertised 'discounts' may overstate real savings.¹ | Interest-free offers carry T&Cs; retail finance can carry deferred-interest traps . read fine print |
Pick The Good Guys - Leading Appliance & Entertainment Retailer when
- Australian appliance shoppers
- Haggle-ready bargain hunters
- Kitchen renovation buyers
- TV and whitegoods upgraders
When The Good Guys - Leading Appliance & Entertainment Retailer is not a fit
- Software buyers . it's a shop, not a tool
- Shoppers outside Australia
- Anyone trusting advertised discounts at face value
- Buyers wanting the store to own after-sales support
Pick Harvey Norman when
- In-person browsing of TVs, laptops, appliances
- Big-ticket buys on interest-free finance
- Price-match hunters
When Harvey Norman is not a fit
- Online shoppers who want painless refunds
- Anyone averse to add-on upselling at checkout
- Buyers expecting consistent service across stores
Sources
- The Good Guys - Leading Appliance & Entertainment Retailerthegoodguys.com.auofficial
- Security pagethegoodguys.com.ausecurity
- Harvey Norman Australia Trustpilottrustpilot.comreview
- Harvey Norman Reviews.io (121 reviews)reviews.ioreview
- Harvey Norman ProductReview.com.auproductreview.com.aureview
review
- Unable to Get a Refund from Harvey Norman (Ozbargain)ozbargain.com.aureview
- Price Match Guaranteeharveynorman.com.auofficial
- Interest Free financing (UK)harveynorman.co.ukofficial
- Harvey Norman UK About Us (300+ stores)harveynorman.co.ukofficial
- Harvey Norman . Wikipediaen.wikipedia.orgnews
- Harvey Norman Holdings Privacy Policyharveynormanholdings.com.ausecurity
- Harvey Norman UK Trustpilottrustpilot.comreview