Trustpilot (UK)
Depends
Confidence: Low
Shoppers should use it free to vet UK sellers . there is nothing to lose and no signup needed to read.
New check
Comparison
Trustpilot (UK) vs Capterra
Trustpilot (UK) and Capterra both land on Depends.
Capterra
Depends
Confidence: Medium
Fine as a free starting point to shortlist software . never as your only source, since listings and reviews are pay-influenced.
| Compare | Trustpilot (UK) | Capterra |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Shoppers vetting unfamiliar UK sellers | Buyers building a first software shortlist |
| Who it's not for | Small shops . paid reputation plans are overkill | Anyone wanting neutral, ad-free rankings |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁴ | No known public vulnerabilities found in the sources reviewed.15 |
| Support quality | No evidence in sources reviewed | BBB and Trustpilot complaints exist |
| Public sentiment | No verbatim testimonials surfaced; sources only show Trustpilot hosts substantial review volume for brands like G2.³ | Buyers find it useful for discovery, but vendor-side reviews and lead quality draw criticism.⁸ |
| Biggest gotcha | Security page returns nothing public . limited transparency on data handling⁴ | Gift-card incentives for reviewers create a conflict of interest in ratings11 |
Pick Trustpilot (UK) when
- Shoppers vetting unfamiliar UK sellers
- Businesses wanting a free review profile
- Brands with steady organic review volume
When Trustpilot (UK) is not a fit
- Small shops . paid reputation plans are overkill
- Buyers wanting expert testing, not crowd opinions
- B2B software teams needing verified IT reviews
- Anyone needing documented security or compliance posture
Pick Capterra when
- Buyers building a first software shortlist
- Small businesses comparing category options
- B2B SaaS vendors collecting verified reviews
- Marketers wanting inbound software leads
When Capterra is not a fit
- Anyone wanting neutral, ad-free rankings
- Vendors expecting cheap, high-quality leads
- Buyers needing security vetting of products
- Teams who distrust incentivized reviews
Sources
- Trustpilot Reviews: Experience the power of customer reviewsuk.trustpilot.comofficial
- G2 Reviews | Read Customer Service Reviews of www.g2.comuk.trustpilot.comreview
- G2 Reviews page 6 (4,927 people listed)uk.trustpilot.comreview
- Trustpilot security page (none found)uk.trustpilot.comsecurity
- Which? | Expert testing, reviews and advicewhich.co.ukreview
- Complaints Pro Pricing, Cost & Reviews . Capterra UKcapterra.co.ukreview
- Capterra: Find The Right Softwarecapterra.comofficial
review
- Capterra Reviews | Trustpilottrustpilot.comreview
review
- Capterra $100 gift card thread | Redditreddit.comreview
- Capterra vendor pricing vs G2 (Blastra)blastra.ionews
- Capterra Ads playbook (COSEOM)coseom.comnews
- Capterra company profile (Tracxn)tracxn.comnews
- Capterra Privacy Policycapterra.comsecurity
- Is Capterra Safe? (Nudge Security)nudgesecurity.comsecurity