Depends
Confidence: Low
Use it if you want free, simple messaging for personal or informal team chat . there is nothing to buy for that use case.
Comparison
Whatsapp vs Plain email or SMS
Plain email or SMS
Starting report…
Pick Whatsapp when
- Personal and family messaging
- Small teams wanting free chat
- Informal customer conversations
When Whatsapp is not a fit
- Regulated teams needing audit trails
- Buyers requiring vendor SLAs or support contracts
- Procurement teams needing documented security reviews
- Anyone replacing a real helpdesk or CRM
Sources
- Security pagewhatsapp.comsecurity