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Should I use Ace Hardware | The Helpful Place - Ace Hardware?

Shop Ace Hardware for grills, hardware, home improvement, lawn and garden, and tools. Buy online & pickup today! - acehardware.com

Depends. Buy Ace for quick household hardware runs, seasonal gear, and helpful in-store staff; treat its online ordering and app with caution given repeated complaints and security incidents. Large renovation or bulk trade purchases belong at big-box rivals.

Confidence

Medium. Based on 20+ public sources; Ace is a retail store, not software — judged here as a shopping choice.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Quick household tool and parts runs
  • Grill, lawn and garden shoppers
  • People valuing staff help over price
  • Knife sharpening, saw sharpening, propane services

Not for

  • Contractors needing bulk lumber or trade volumes
  • Big renovation projects — big-box rivals fit better
  • Shoppers who rely on smooth online ordering and apps
  • Deal-only hunters expecting big-box everyday prices

Gotchas - check before you buy

high

2023 ransomware hit Ace alongside Infosys and Henry Schein, disrupting retail operations

medium

A 2024 cyberattack only became public months later, per reporting

medium

Akira ransomware publicly claimed hacking Ace in 2025 — unverified social post, treat cautiously

medium

A customer forum post reports debit card fraud after an online purchase

Pros and cons

Pros

  • Buy online and pick up in store today
  • Staff described as pleasant and helpful in app reviews
  • Stores offer knife, saw blade sharpening and propane services
  • Clearance sales advertised at savings up to 75% off
  • Loyalty perks include a birthday card every year

Cons

  • Online orders for in-store pickup drew 'just terrible' complaints
  • Mobile app users report connectivity problems
  • 2023 ransomware attack disrupted operations
  • Modest Trustpilot presence: 437 reviewers on Canadian site

Sources & method

Analyzed 9/27/2026 - 14 sources - sources report a 2023 ransomware incident, a 2024 cyberattack, an unverified 2025 Akira claim, and a California breach filing.

official x2review x8security x4
  • 2023 ransomware attack, Ace Hardware was hit by ransomware alongside Infosys and Henry Schein in late 2023.
  • 2024 cyberattack, Reporting indicates Ace was targeted in a cyberattack that became public only months later.
  • Akira ransomware claim (unverified), A 2025 social post claims Akira ransomware hacked Ace Hardware; unconfirmed.
  • California breach notification filing, A California AG breach notification entry names Ace Hardware Corporation; details limited.

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Clearance up to 75% off; everyday pricing unverified
  • Ease of use: 2/5. Pickup orders and app connectivity complaints recur
  • Feature depth: 3/5. Sharpening, propane, grilling services plus broad categories
  • Support quality: 4/5. Staff helpfulness repeatedly praised across reviews
  • Security posture: 2/5. 2023 ransomware, 2024 attack, breach filing
  • 1924 Founded Retailer-owned cooperative
  • 437 Trustpilot reviewers Canadian Trustpilot site
  • Up to 75% off Clearance savings Advertised clearance sale
  • 2+ since 2023 Security incidents Ransomware and breach reports

Pricing

Not disclosed

Security

sources report a 2023 ransomware incident, a 2024 cyberattack, an unverified 2025 Akira claim, and a California breach filing.

  • 2023 ransomware attackAce Hardware was hit by ransomware alongside Infosys and Henry Schein in late 2023.10
  • 2024 cyberattackReporting indicates Ace was targeted in a cyberattack that became public only months later.11
  • Akira ransomware claim (unverified)A 2025 social post claims Akira ransomware hacked Ace Hardware; unconfirmed.12
  • California breach notification filingA California AG breach notification entry names Ace Hardware Corporation; details limited.13

What users say

Users praise helpful, friendly in-store staff but complain about online ordering, in-store pickup, and app connectivity.

“The staff are always pleasant and helpf”
Apple App Store review
“I placed three orders online for in-store pick”
Reddit, r/acehardware
“I get a birthday card every year from”
Facebook group post

Alternatives

Compare Ace Hardware | The Helpful Place - Ace Hardware with each alternative.

Full analysis

Based on 20+ public sources; Ace is a retail store, not software — judged here as a shopping choice.

Great for quick in-store hardware runs and helpful staff; weak online ordering, app issues, repeated breach reports.

Methodology

Based on 20+ public sources; Ace is a retail store, not software — judged here as a shopping choice.

Sources

  1. Ace Hardware | The Helpful Place - Ace Hardwareacehardware.com
    official
  2. Ace Hardware: Home Improvement - Ratings & Reviews (App Store)apps.apple.com
    review
  3. Ace hardware is just terrible : r/acehardwarereddit.com
    review
  4. Ace Hardware: Home Improvement - Apps on Google Playplay.google.com
    review
  5. Ace Hardware Reviews - Trustpilot CAca.trustpilot.com
    review
  6. Ace Hardware Store Review and Discussion (Facebook)facebook.com
    review
  7. TOP 10 BEST Mobile Knife Sharpening in Stockton, CA (Yelp)yelp.com
    review
  8. Ace Hardware store provides excellent customer service (Facebook)facebook.com
    review
  9. Lowe's or Home Depot? : r/FirstTimeHomeBuyerreddit.com
    review
  10. Ransomware hits Infosys, Ace Hardware and Henry Scheincybersecurity-insiders.com
    security
  11. Ace Hardware targeted in cyberattack, we're only learning about it nowtechnology.jaredrimer.net
    security
  12. Akira ransomware claims to have hacked Ace Hardware (X post)x.com
    security
  13. Submitted Breach Notification Sample | State of Californiaoag.ca.gov
    security
  14. Ace Hardware clearance sale Instagram postinstagram.com
    official

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