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Should I use Alpinetrek?

Outdoor Gear & Clothing | Outdoor Online Shop - alpinetrek.co.uk

Depends. Legitimate German-owned outdoor retailer with a big multi-brand catalogue and outlet prices, but support and delivery complaints recur. Fine for bargain hunting; risky if you need reliable service or fast delivery.

Confidence

Medium. Based on ~20 public sources; review evidence is mixed and price/service details partly incomplete.

Ratings

  • Value for money
  • Ease of useNo direct evidence on shopping experience
  • Feature depth
  • Support quality
  • Security posture

Pricing

From £21

One-off purchases

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Bargain hunters using the outlet
  • Multi-brand kit in one order
  • Non-urgent gear purchases
  • Buyers comfortable with EU-based fulfilment

Not for

  • Time-critical trips needing guaranteed delivery
  • Anyone wanting easy UK returns and support
  • Shoppers who need phone support in UK hours
  • High-stakes orders a failed delivery would ruin

Gotchas - check before you buy

high

Customers ask how to even contact the store; responsiveness is a top complaint.

medium

Guess: fulfilment runs from Germany — returns and refunds likely slower than UK shops.

medium

2.9/5 Trustpilot suggests recurring service issues, not one-off bad luck.

low

Discount codes circulate widely; actual saving terms and exclusions are unclear.

Pros and cons

Pros

  • Very wide multi-brand outdoor gear and clothing catalogue
  • Outlet section with steep discounts on premium brands
  • Free UK delivery on selected items
  • Multiple payment options including Apple Pay
  • In-house gear reviews and buying guides on site

Cons

  • Reddit threads titled 'avoid' describe bad order experiences
  • Roughly 2.9/5 Trustpilot score across 2,920 reviews
  • Shoppers publicly question whether orders will arrive
  • Repeated 'is it legit?' threads across multiple countries
  • Support contact is a FAQ plus German phone number

Sources & method

Analyzed 10/05/2026 - 8 sources - No known vulnerabilities found in the sources reviewed.

official x2review x5news x1

Key stats

  • Value for money: 4/5

    Rating

  • From £21

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 4/5. Outlet section discounts premium brands heavily
  • Ease of use. No direct evidence on shopping experience
  • Feature depth: 4/5. Very wide multi-brand outdoor catalogue plus buying guides
  • Support quality: 2/5. 'Avoid' threads and contact-channel complaints dominate
  • Security posture: 3/5. No reported issues; standard payments incl. Apple Pay
  • 2.9/5 Trustpilot rating 2,920 reviews
  • €313M Reported revenue Up from €12M (FactFinder case study)
  • From £21 Starting price Approach shoes
  • Yes Free delivery On select items

Pricing

One-off purchases

From £21

  • Outlet and sale sections
  • Free UK delivery on select items

Security

No known vulnerabilities found in the sources reviewed.

What users say

A legitimate large retailer with good prices, but a 2.9/5 Trustpilot score and 'avoid' threads show recurring delivery and support failures.

“Alpinetrek.co.uk - avoid”
Reddit, r/hikinggear
“Has anyone used AlpineTr”
Reddit, r/UKhiking
“Freestyle Gilet from supposedly legit website but no down”
Reddit, r/CanadaGoose
Full analysis

Based on ~20 public sources; review evidence is mixed and price/service details partly incomplete.

Huge outdoor catalogue at outlet prices; legit shop, but 2.9/5 Trustpilot and 'avoid' threads flag support.

Methodology

Based on ~20 public sources; review evidence is mixed and price/service details partly incomplete.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. news
  7. official
  8. official

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