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Amazon (amazon.it) Review

Depends

Should I use Amazon (amazon.it)?

Italian Amazon marketplace — retail, resale, renewed goods, and Prime delivery. - amazon.it

· 1 week ago

Use amazon.it for cheap, everyday items where selection and Prime delivery win. Skip it for high-value or support-sensitive purchases — service complaints and dynamic pricing are well documented.

Confidence

Medium. Based on ~14 public sources; most are US-centric — amazon.it-specific review data was scarce, so confidence is medium.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

€0

Free account

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
PrimePaid membership (varies by country)

Best for

  • Everyday commodity shopping in Italy
  • Prime subscribers wanting fast delivery
  • Deal hunters using price trackers
  • Bulk household restocking

Not for

  • Anyone needing hands-on customer support — complaints are widespread
  • Buyers of 'Used - Like New' electronics expecting mint condition
  • Price-sensitive shoppers frustrated by constantly shifting prices
  • Ethical-consumption shoppers actively seeking non-Amazon retailers

Gotchas - check before you buy

medium

Prices change constantly; 'was' comparison prices have been publicly questioned.

medium

Prime auto-renews as a paid subscription; perks differ by country.

medium

Support quality widely criticized — expect slow dispute resolution on problems.

medium

2024 vendor breach hit employee data; keep account security tight.

Pros and cons

Pros

  • Huge selection including renewed, open-box, and resale bargains.
  • Prime membership bundles fast delivery and extras.
  • 24/7 customer service contact channels exist.
  • Third-party price trackers (Keepa, camelcamelcamel) cover Amazon listings.
  • FTC-secured refunds issued to eligible Prime customers.

Cons

  • Trustpilot reviews describe poor customer service experiences.
  • Reddit threads ask why quality and service have declined.
  • FTC action forced refunds for misled Prime subscribers.
  • Nov 2024 third-party breach exposed employee data.
  • Sellers report pricing pressure; 'was'-price displays questioned.

Sources & method

- 11 sources - One confirmed 2024 third-party breach exposed employee data; no buyer-data breach found in reviewed sources.

official x3review x3security x2news x3
  • Employee data breach via MoveIt vendor (Nov 2024), Amazon confirmed employee data was impacted after a hacker claimed access through the MoveIT breach.

Key stats

  • Value for money: 3/5

    Rating

  • €0

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 3/5. Dynamic pricing; 'was'-price practices publicly questioned.
  • Ease of use: 4/5. Familiar, fast checkout; ubiquitous flows.
  • Feature depth: 4/5. Retail, resale, renewed, Prime bundle in one place.
  • Support quality: 2/5. Trustpilot and Reddit report service decline.
  • Security posture: 3/5. 2024 vendor breach; otherwise mature vulnerability programs.
  • $39.99/mo Pro seller plan Amazon selling fee (US pricing page)
  • Yes Free to shop Prime membership is optional and paid
  • Nov 2024 Third-party breach Employee data exposed via MoveIt vendor

Pricing

Free account

€0

  • Browse and buy free
  • Pay per item

Prime

Paid membership (varies by country)

  • Fast delivery perks
  • Bundled extras

Security

One confirmed 2024 third-party breach exposed employee data; no buyer-data breach found in reviewed sources.

  • Employee data breach via MoveIt vendor (Nov 2024)Amazon confirmed employee data was impacted after a hacker claimed access through the MoveIT breach.⁴

What users say

Convenience and selection keep shoppers loyal, while Trustpilot and Reddit threads document frustration with declining service and quality.

“Why is Amazon so bad now? What happened?”
Reddit, r/amazonprime
“Is Amazon really that bad, or is Reddit heavily skewed?”
Reddit, r/amazonemployees
Full analysis

Based on ~14 public sources; most are US-centric — amazon.it-specific review data was scarce, so confidence is medium.

Great for everyday cheap goods and Prime delivery; skip for high-value buys — support complaints and shifting prices documented.

Methodology

Based on ~14 public sources; most are US-centric — amazon.it-specific review data was scarce, so confidence is medium.

Read how a report is made.

Sources

  1. Read Customer Service Reviews of www.amazon.comtrustpilot.com
    review
  2. Why is Amazon so bad now? What happened?reddit.com
    review
  3. Amazon Refunds | Federal Trade Commissionftc.gov
    news
  4. Amazon Says Employee Data Impacted In Third-Party Breachcrn.com
    security
  5. Amazon Linux Security Center - CVE Listexplore.alas.aws.amazon.com
    security
  6. The Amazon Prime Membership Feeamazon.com
    official
  7. Standard selling feessell.amazon.com
    official
  8. Amazon's 'was'-price Under Scrutinyblog.pricebeam.com
    news
  9. Keepa - Amazon Price Trackerkeepa.com
    official
  10. Amazon Resale: Where Returns Become Bargainskiplinger.com
    news
  11. Amazon's Unfair Price Policies Are Crippling My Businesssellercentral.amazon.co.uk
    review

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