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Should I use ApexChat (now Blazeo)?

Live chat software and human agents that turn clicks into customers — rebranded as Blazeo. - apexchat.com

Depends. Buy it at blazeo.com if you run a contractor, legal, or home-services site and want outsourced chat agents capturing leads around the clock. Skip it if you rely on phone-call leads, want transparent self-serve pricing, or just need a simple free chat widget.

Confidence

Medium. Based on 14 public sources; the apexchat.com page itself returns 404 — the product now lives at blazeo.com.

Ratings

  • Value for moneyNo public pricing evidence found
  • Ease of useNo usability evidence in sources
  • Feature depth
  • Support qualityNo support-quality evidence in sources
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Contractors and home services
  • Law firms
  • Teams wanting human agents 24/7
  • Lead conversion over raw traffic

Not for

  • Anyone buying via — it's dead; use
  • Teams relying on phone-call leads
  • Buyers wanting transparent self-serve pricing
  • Small sites needing only a free chat widget

Gotchas - check before you buy

high

Brand moved to Blazeo; old URLs, including the security page, 404

medium

WordPress plugin flagged as insecure for versions up to 1.3.1

medium

Widget placement at page top can suppress inbound phone-call leads

Pros and cons

Pros

  • Helped 35,000+ companies boost lead conversion, per vendor interviews
  • Live chat software plus trained human agents turn clicks into customers
  • Lead capture, appointment scheduling, AI chatbot, and exit-popup features
  • Integrates with CRMs like CASEpeer, plus Google My Business

Cons

  • Competitor case study: reduced phone leads 75% and blocked mobile calling
  • 3.8/5 average rating on Findstack
  • pages now 404 after rebrand to Blazeo
  • Thin review base: 14 Capterra, 10 Findstack reviews

Sources & method

Analyzed 10/06/2026 - 10 sources - GDPR-compliant with enterprise-class security claims; one WordPress plugin vulnerability reported below v1.3.1.

official x2review x4security x1news x3
  • ApexChat WordPress plugin insecure up to v1.3.1, Plugin versions up to 1.3.1 flagged as not secure against administrator-level access.

Key stats

  • Feature depth: 4/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money. No public pricing evidence found
  • Ease of use. No usability evidence in sources
  • Feature depth: 4/5. Chat bots, human agents, scheduling, exit popups, CRM integrations
  • Support quality. No support-quality evidence in sources
  • Security posture: 3/5. GDPR-compliant claims; WordPress plugin vulnerability below v1.3.1
  • 3.8/5 Findstack rating 10 user reviews
  • 14 Capterra reviews verified user reviews
  • 35,000+ Customers served companies, per vendor

Pricing

Not disclosed

Security

GDPR-compliant with enterprise-class security claims; one WordPress plugin vulnerability reported below v1.3.1.

  • ApexChat WordPress plugin insecure up to v1.3.1Plugin versions up to 1.3.1 flagged as not secure against administrator-level access.⁹

What users say

reviews are thin: 3.8/5 on Findstack, 14 Capterra reviews, and one competitor case study alleging unqualified chat leads and suppressed phone calls.

“Apex chat reduced phone leads by 75%. BLOCKS the phone firms phone number by placing the Apex Chat widget at the top of the page”
Juvo Leads case study
“Tetzel Law wasn't very happy about the chat leads that were coming in through their website. Many of the leads were unqualified and required a...”
Juvo Leads case study

Companies that use it

  • PuroClean
  • Tutor Doctor

Companies that could

  • Tetzel Law⁴ Uses Juvo Leads instead
Full analysis

Based on 14 public sources; the apexchat.com page itself returns 404 — the product now lives at blazeo.com.

ApexChat is now Blazeo: outsourced live chat + AI bots for lead capture. Fits contractors/law firms; overkill for simple widget needs.

Methodology

Based on 14 public sources; the apexchat.com page itself returns 404 — the product now lives at blazeo.com.

Sources

  1. Blazeo (ApexChat) Reviews — Capterracapterra.com
    review
  2. ApexChat Review — Findstackfindstack.com
    review
  3. ApexChat Reviews — SourceForgesourceforge.net
    review
  4. Apex Chat vs. Juvo Leads Case Studyjuvoleads.com
    review
  5. Ngage Live Chat vs ApexChat comparisonngagelive.com
    news
  6. Blazeo (ApexChat) integration — WhatConvertswhatconverts.com
    news
  7. Smart Chat podcast featuring Blazeofatcatstrategies.com
    news
  8. ApexChat GDPR Compliance pageapexchat.com
    official
  9. ApexChat WordPress plugin security noticereally-simple-ssl.com
    security
  10. Blazeo Google My Business integration guideblazeo.com
    official

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