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VERDICT

Should I use Salesforce AppExchange (now AgentExchange)?

AppExchange is now AgentExchange: the unified marketplace to discover, buy, and deploy trusted agents, apps, and capabilities that extend Salesforce wherever your people and agents choose to work. - appexchange.salesforce.com

Depends. If your company already runs Salesforce, this is the default store for extending it — use it, but vet vendors beyond the security badge. If you're not on Salesforce, skip entirely; nothing here applies to you.

Confidence

Medium. Based on 30+ public sources; note this is a marketplace, not a standalone product.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct evidence found
  • Security posture

Pricing

Free

Marketplace access

ModelNot disclosed
Monthly fees$1,000+
HardwareNot disclosed
Free tierYes

Best for

  • Teams already on Salesforce
  • Admins needing vetted extensions
  • ISVs selling to Salesforce orgs
  • Buyers exploring AI agents

Not for

  • Non-Salesforce companies — worthless without an org
  • Small teams wanting one simple tool
  • Buyers expecting uniform quality — it's a catalog
  • Vendors unwilling to pay $1,000+ review fees

Gotchas - check before you buy

high

Vet vendors individually — Gainsight apps passed review yet got removed after a breach claim.

medium

$1,000+ security review even for free apps gets baked into app pricing.

medium

Vendors do shut down; one seller quit after two years. Check app momentum before buying.

Pros and cons

Pros

  • Free to browse; apps install directly into Salesforce
  • Every listing passes a mandatory Salesforce security review
  • Huge catalog spanning business needs, now including AI agents
  • Operating since 2006; mature, large ecosystem

Cons

  • Useless without an existing Salesforce org
  • App quality varies; a catalog, not a guarantee
  • Security review costs vendors $1,000+ even for free apps
  • Breached vendor's apps were pulled, stranding customers

Sources & method

Analyzed 9/20/2026 - 10 sources - Listings must pass Salesforce's security review, but a third-party vendor breach (Gainsight/Drift) shows that's not bulletproof.

official x1review x5security x3news x1
  • Gainsight apps removed after breach claim, Salesforce linked Gainsight to the UNC6395 Drift incident and pulled its AppExchange apps, exposing third-party supply-chain risk for buyers.

Key stats

  • Value for money: 4/5

    Rating

  • Free

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 4/5. Marketplace free; app pricing varies wildly
  • Ease of use: 4/5. G2 users call it easy, simple
  • Feature depth: 5/5. Largest Salesforce app catalog, now with agents
  • Support quality. No direct evidence found
  • Security posture: 3/5. Mandatory reviews, yet a vendor breach occurred
  • 2006 Launched SalesforceBen
  • Free Cost to browse Each app priced separately
  • $1,000+ Vendor security review fee Even for free apps (Reddit)

Pricing

Marketplace access

Free

  • Browse and install listings
  • Each app priced separately by its vendor
  • Free and paid apps available

Security

Listings must pass Salesforce's security review, but a third-party vendor breach (Gainsight/Drift) shows that's not bulletproof.

  • Gainsight apps removed after breach claimSalesforce linked Gainsight to the UNC6395 Drift incident and pulled its AppExchange apps, exposing third-party supply-chain risk for buyers.⁶

What users say

Buyers find the marketplace easy to use, while vendors warn that security-review costs and effort drive some to shut down their apps.

“easy and simple to use,”
G2 reviewer
“I shut down my AppExchange product after 2 years ...”
Reddit, r/salesforce
“AppExchange Security Review requires $1000 for Free ...”
Reddit, r/salesforce

Alternatives

Compare Salesforce AppExchange (now AgentExchange) with each alternative.

Full analysis

Based on 30+ public sources; note this is a marketplace, not a standalone product.

Not a product — a marketplace. Essential if you live in Salesforce; useless if you don't. Vet vendors; reviewed apps still get pulled.

Methodology

Based on 30+ public sources; note this is a marketplace, not a standalone product.

Sources

  1. Salesforce AppExchange is now AgentExchange (official)appexchange.salesforce.com
    official
  2. Salesforce AppExchange: Everything You Need to Knowsalesforceben.com
    review
  3. AppExchange Security Review requires $1000 for Free appsreddit.com
    review
  4. I shut down my AppExchange product after 2 yearsreddit.com
    review
  5. Salesforce AppExchange Reviews — G2g2.com
    review
  6. Gainsight apps removed after breach claim — SaaStrsaastr.com
    security
  7. Salesforce appears to be claiming Gainsight has been breachedlinkedin.com
    security
  8. How to Pass the AppExchange Security Review — Nolticnoltic.com
    security
  9. What are your recommended installed AppExchange apps?reddit.com
    review
  10. Salesforce — Wikipediaen.wikipedia.org
    news

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