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VERDICT

Should I use AskNicely?

Customer experience software helping service businesses measure CX, motivate frontline teams, and link it to revenue. - asknicely.com

Depends. Buy if you run a multi-location or multi-frontline service business and want NPS-driven team coaching. Skip if you're a small team that just needs basic surveys — that's paying platform prices for a form.

Confidence

Medium. Based on 10+ public sources: four review platforms, official site and security page, plus one news item. No pricing figures or named customer companies appear in the evidence.

Ratings

  • Value for moneyNo public pricing figures found
  • Ease of use
  • Feature depth
  • Support qualityNo direct user evidence on support
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Multi-location service businesses
  • Frontline teams coached on real-time NPS feedback
  • Teams wanting fast survey setup with CRM integrations

Not for

  • Small teams that only need a simple survey form
  • Solo operators or businesses with no frontline staff
  • B2B teams needing deep product-usage analytics rather than relationship NPS

Gotchas - check before you buy

medium

Pricing is opaque — no figures in public sources; get quotes and negotiate before demos

low

Third-party marketplace listings point to cost-estimate tools, suggesting quotes vary by buyer

low

Strongest satisfaction claims are dated 2018-2019 vendor-adjacent sources; verify with recent references

Pros and cons

Pros

  • Consistently praised for ease of use and intuitive interface
  • Easy survey setup and CRM integrations
  • 99% of verified customers rated it at least 4/5 stars
  • Ranked #1 in G2 Crowd Grid for customer feedback
  • AI-powered platform purpose-built for multi-location service businesses

Cons

  • No published pricing figures found in any public source
  • Built for frontline service businesses; poor fit for other models
  • Vendor-cited accolades date from 2018-2019; recency unclear

Sources & method

Analyzed 9/21/2026 - 10 sources - No known vulnerabilities found in the sources reviewed.

official x2review x6security x1news x1

Key stats

  • Ease of use: 5/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money. No public pricing figures found
  • Ease of use: 5/5. Ease of use praised across G2, Capterra, SoftwareReviews
  • Feature depth: 4/5. NPS surveys, CRM integrations, AI analysis, multi-location focus
  • Support quality. No direct user evidence on support
  • Security posture: 4/5. Publishes security practices; no public CVEs found
  • 4.6/5 Software Advice rating Reviewer calls it 'best NPS software I've worked with'
  • 8.1/10 SoftwareReviews score 27 reviews; CX score 8.2/10
  • 99% Verified customer satisfaction Rated 4+/5 stars; 95% satisfied (2019)
  • #1 G2 Grid ranking Customer Feedback category, Sept 2018

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users across G2, SoftwareReviews, and Capterra overwhelmingly highlight fast setup and an intuitive interface.

“Users consistently praise the ease of use and intuitive interface of AskNicely”
G2 review summary
“I like how easy it is to set up surveys and integrate them with CRMs”
SoftwareReviews review
“Pretty easy to get set up and use. Really useful to gather data about client satisfaction”
Capterra review
Full analysis

Based on 10+ public sources: four review platforms, official site and security page, plus one news item. No pricing figures or named customer companies appear in the evidence.

Easy, well-liked NPS platform for multi-location service businesses; overkill for small teams — try SurveyMonkey or Zonka first.

Methodology

Based on 10+ public sources: four review platforms, official site and security page, plus one news item. No pricing figures or named customer companies appear in the evidence.

Sources

  1. AskNicely official siteasknicely.com
    official
  2. AskNicely security pageasknicely.com
    security
  3. AskNicely G2 reviewsg2.com
    review
  4. AskNicely SoftwareReviews (27 reviews, 8.1/10)softwarereviews.com
    review
  5. AskNicely Capterra reviewscapterra.com
    review
  6. AskNicely Software Advice reviews (4.6/5)softwareadvice.com
    review
  7. AskNicely recognized #1 in Customer Feedback, 99% rated 4+/5martechseries.com
    news
  8. AskNicely G2 Crowd Grid #1 (2018)asknicely.com
    official
  9. CSAT software comparison mentioning AskNicely and SurveyMonkeyparse.gl
    review
  10. Cheaper alternatives comparison mentioning Chattermillparse.gl
    review

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