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Should I use ASUS Global?

Driven by innovation & committed to quality, ASUS has a wide selection of best in class products. Find & buy a laptop, phone, router, monitor, motherboard & more - asus.com

Depends. Buy ASUS if you want spec-heavy laptops or PC components and are comfortable self-troubleshooting. Avoid it if warranty support, business-grade service, or router security are priorities.

Confidence

Medium. Based on ~30 public sources; no verified pricing tiers or aggregate rating numbers found, so confidence is medium.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources reviewed
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Spec-hungry laptop buyers
  • PC builders and upgraders
  • Everyday home users on a budget
  • Enthusiast router owners

Not for

  • Buyers who might ever need warranty service
  • Businesses needing responsive vendor support
  • Security-sensitive router deployments
  • Anyone wanting transparent published pricing

Gotchas - check before you buy

high

Router firmware must be updated promptly; critical CVE-2021-32030 previously exposed GT-AC2900.

medium

Regional warranty gaps: users report replacement problems in unsupported regions like Turkey.

medium

Paid 'Executive Care' escalation called a scam by one Reddit buyer.

low

Little pricing on the official site; reseller warranties and prices vary widely.

Pros and cons

Pros

  • Huge catalog: laptops, phones, routers, monitors, motherboards across price tiers.
  • Mid-range laptops get premium OLED panels, per owner reviews.
  • ExpertBook line targets business users with lightweight builds.
  • Routers include free built-in AiProtection security scanning.
  • Named to Newsweek and TIME 2026 company lists.

Cons

  • Reddit users report refused RMA quotes and stalled warranty repairs.
  • Support communication repeatedly described as disgraceful in user threads.
  • Critical router vulnerabilities have shipped in past firmware.
  • US subsidiary owed $18M after memory/data-security patent suit.

Sources & method

Analyzed 9/20/2026 - 10 sources - Known vulnerabilities mostly affect ASUS routers; ASUS publishes advisories and firmware fixes.

official x1review x5security x2news x2
  • Critical Vulnerability in ASUS GT-AC2900 (CVE-2021-32030), Critical router vulnerability disclosed; required firmware fixes.
  • CVE PSA - ASUS Router Vulnerabilities, Community PSA thread listing multiple router CVEs needing updates.
  • CVE-2024-3080 (Merlin firmware users), Community discussion of CVE-2024-3080 on ASUS routers running Merlin firmware.
  • BitLocker Security Vulnerability (CVE-2026-45585), ASUS advisory on a BitLocker vulnerability with published mitigation guidance.

Key stats

  • Value for money: 4/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 4/5. Strong specs per dollar; OLED panels reach mid-range prices
  • Ease of use. No usable evidence in sources reviewed
  • Feature depth: 4/5. Very wide catalog, consumer to business to components
  • Support quality: 1/5. Multiple Reddit threads call support disgraceful
  • Security posture: 2/5. Critical router CVEs; advisories and fixes published
  • 1989 Founded Taiwan-based PC maker (ASUSTek)
  • 6+ Product lines Laptops, phones, routers, monitors, motherboards, more
  • $18M Patent judgment ASUSTek/ASUS Global Pte Ltd, memory & data-security suit (2024)
  • 3+ Router CVEs cited in sources Incl. critical CVE-2021-32030 (GT-AC2900)

Pricing

Not disclosed

Security

Known vulnerabilities mostly affect ASUS routers; ASUS publishes advisories and firmware fixes.

  • Critical Vulnerability in ASUS GT-AC2900 (CVE-2021-32030)Critical router vulnerability disclosed; required firmware fixes.⁷
  • CVE PSA - ASUS Router VulnerabilitiesCommunity PSA thread listing multiple router CVEs needing updates.
  • CVE-2024-3080 (Merlin firmware users)Community discussion of CVE-2024-3080 on ASUS routers running Merlin firmware.
  • BitLocker Security Vulnerability (CVE-2026-45585)ASUS advisory on a BitLocker vulnerability with published mitigation guidance.

What users say

Hardware reviews praise displays and specs, while Reddit threads hammer warranty support and communication.

“ASUS is the worst company I have ever had to deal with”
Reddit, r/pcmasterrace
“ASUS SUPPORT IS A DISGRACE”
Reddit, r/ASUSROG
“Asus needs to improve customer communication”
Facebook, ASUS PC DIY group

Alternatives

Compare ASUS Global with each alternative.

  • Dell

    Business laptops with mature enterprise support channels.

    ASUS Global vs Dell

  • Lenovo ThinkPad

    Durable business laptops with established warranty service.

  • HP

    Broad lineup; EliteBook line for business fleets.

Companies that use it

  • Leo Academy Trust
Full analysis

Based on ~30 public sources; no verified pricing tiers or aggregate rating numbers found, so confidence is medium.

Wide hardware range at fair specs, but repeated warranty-support complaints and router CVEs — fine if nothing breaks.

Methodology

Based on ~30 public sources; no verified pricing tiers or aggregate rating numbers found, so confidence is medium.

Sources

  1. ASUS Globalasus.com
    official
  2. ASUS X409 - Review170.p.syniva.es
    review
  3. ASUS ExpertBook B3 G2 - Reviewasus.com
    review
  4. Asus 16x 12th Gen Owner Review + AMAreddit.com
    review
  5. ASUS is the worst company I have ever had to deal withreddit.com
    review
  6. ASUS SUPPORT IS A DISGRACEreddit.com
    review
  7. CVE-2021-32030 | Critical Vulnerability in ASUS GT-AC2900appsecure.security
    security
  8. ASUS Product Security Advisoryasus.com
    security
  9. ASUSTek Owes $18 Million in Memory, Data-Security Patent Suitnews.bloomberglaw.com
    news
  10. ASUS Recognized Among Newsweek's World's Most Reputable Companiesfinance.yahoo.com
    news

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