shouldiuse.io

VERDICT

Should I use Automation Anywhere?

The industry's most advanced, most deployed agentic process automation system combines the power of AI, Automation, and RPA to deliver secure end-to-end enterprise agentic automation for mission-critical processes. - automationanywhere.com

Depends. Buy only if you're a large enterprise automating mission-critical back-office processes with budget for a dedicated automation team. Small teams and buyers wanting transparent pricing should look elsewhere.

Confidence

Medium. Based on ~25 public sources: G2, Gartner, PeerSpot, Reddit, TrustRadius, CVE databases, and vendor pages. Pricing evidence is thin — no published tiers found.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct support-quality evidence found
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Large enterprises automating mission-critical back-office processes
  • IT teams automating legacy systems
  • Organizations with a dedicated automation CoE
  • Docs-heavy processes needing intelligent document processing

Not for

  • Small teams needing simple task automation
  • Startups without admin budget or a CoE
  • Buyers wanting transparent, published pricing
  • Lightweight workflow automation — use Zapier-class tools

Gotchas - check before you buy

medium

Enterprise quote-only pricing; PeerSpot users say it's expensive

medium

On-prem admins must patch Log4j and SSRF CVEs themselves

medium

Heavy platform: expect high maintenance and TCO per third-party comparisons

Pros and cons

Pros

  • Deep enterprise bench: 5,811 G2 reviews across products
  • Combines RPA, AI agents, and document processing in one platform
  • 61% of Q4 software bookings came from AI deployments
  • Mature security program: trust center, CSA STAR, bug bounty
  • Some users find A360 easier to use than UiPath

Cons

  • Users call it expensive; no transparent public pricing
  • Recurring CVEs: SSRF in Control Room, Log4j on-prem
  • Developers say the vendor pushes AI agents too hard
  • Community threads question adoption: 'Why so few users?'
  • High maintenance and total cost flagged in comparisons

Sources & method

Analyzed 9/25/2026 - 12 sources - trust center and CSA STAR listing; a handful of CVEs, mostly affecting on-prem deployments.

official x2review x6security x2news x2
  • CVE-2024-6922: SSRF in Control Room, Medium-severity server-side request forgery in Automation 360 Control Room, patched 2024.
  • Log4j CVE-2025-68161 in on-prem A360 v38, Customers reported Log4j vulnerability in on-prem Automation 360 v38 Java jars needing urgent remediation.
  • CSV injection vulnerability, A CSV injection CVE is tracked against Automation 360.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Users call it expensive; pricing opaque
  • Ease of use: 3/5. Some find A360 easier than UiPath
  • Feature depth: 4/5. Full RPA, AI agents, document processing stack
  • Support quality. No direct support-quality evidence found
  • Security posture: 3/5. Trust program exists, but recurring CVEs
  • 5,811 G2 reviews across all Automation Anywhere products
  • $290M Funding Series B, plus $200M later round
  • 61% AI bookings share of Q4 software bookings, per vendor PR

Pricing

Not disclosed

Security

trust center and CSA STAR listing; a handful of CVEs, mostly affecting on-prem deployments.

  • CVE-2024-6922: SSRF in Control RoomMedium-severity server-side request forgery in Automation 360 Control Room, patched 2024.
  • Log4j CVE-2025-68161 in on-prem A360 v38Customers reported Log4j vulnerability in on-prem Automation 360 v38 Java jars needing urgent remediation.⁸
  • CSV injection vulnerabilityA CSV injection CVE is tracked against Automation 360.

What users say

Enterprise reviewers praise platform breadth while Reddit developers question pricing, aggressive AI-agent sales, and adoption.

“Automation Anywhere Pushing Agents Too Hard?”
Reddit, r/rpa
“What is your experience regarding pricing and costs for Automation Anywhere (AA)?”
PeerSpot user question
“Automation Anywhere - Smart or Stupid?”
Reddit, r/sysadmin

Alternatives

Compare Automation Anywhere with each alternative.

  • ABBYY

    Document-processing specialist if your need is IDP, not full RPA.

Companies that use it

  • Dell
  • Vale
  • University of Melbourne
  • Core Digital Media
Full analysis

Based on ~25 public sources: G2, Gartner, PeerSpot, Reddit, TrustRadius, CVE databases, and vendor pages. Pricing evidence is thin — no published tiers found.

Enterprise RPA + AI platform. Powerful but expensive with opaque pricing; overkill without a dedicated automation team.

Methodology

Based on ~25 public sources: G2, Gartner, PeerSpot, Reddit, TrustRadius, CVE databases, and vendor pages. Pricing evidence is thin — no published tiers found.

Sources

  1. Automation Anywhere Products | 5,811 Reviews on G2g2.com
    review
  2. Automation Anywhere Agentic Process Automation Reviews - G2g2.com
    review
  3. Automation Anywhere Pushing Agents Too Hard? - Reddit r/rpareddit.com
    review
  4. Pricing and costs question - PeerSpotpeerspot.com
    review
  5. ABBYY vs Automation Anywhere - Gartner Peer Insightsgartner.com
    review
  6. Automat vs Automation Anywhere: A Practical Comparisonrunautomat.com
    review
  7. CVE-2024-6922: Automation 360 SSRF - Rapid7rapid7.com
    security
  8. Log4j CVE-2025-68161 on Prem A360 v38 - Communitycommunity.automationanywhere.com
    security
  9. 61% of Q4 Software Bookings from AI - Press Releaseautomationanywhere.com
    news
  10. Automation Anywhere Series B Financing - PR Newswireprnewswire.com
    news
  11. Automation Anywhere homeautomationanywhere.com
    official
  12. Automation Anywhere Trust Centerautomationanywhere.com
    official

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