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BookedSolid Review

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Should I use BookedSolid?

New: BookedSolid is now ISO 27001 Certified! [Learn about our certification](/blog/iso-27001) - bookedsolid.health

· 1 week ago

Buy if you run a small UK or Australian allied-health clinic on Cliniko, PracSuite or Splose and lose bookings to missed calls — the security story is genuinely strong for the price. Pass if you want a battle-tested vendor; five Trustpilot reviews and lookalike-name products mean you must trial and verify everything yourself.

Confidence

Medium. Based on ~20 public sources; direct customer review coverage is very thin.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence in sources reviewed
  • Security posture

Pricing

£99/mo excl. VAT

Single clinic plan

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Small allied-health clinics (physio, osteo, chiro)
  • Cliniko, PracSuite, Splose, Nookal or coreplus users
  • UK and Australian practices missing calls
  • Clinics with patient-data compliance needs

Not for

  • Large multi-site hospitals needing human front desks
  • Trades and contractors — Sophiie does it at £29/mo
  • US clinics — sources show UK/EU compliance only, no HIPAA
  • Buyers needing a proven review track record

Gotchas - check before you buy

high

Lookalike domains (.net, .ai, .tech) sell different products — verify you're on.

medium

Price sources conflict: £99/mo vs ~$199; confirm your tier and what 'unlimited' covers.

medium

Only 5 Trustpilot and 1 G2 review; pressure-test reliability during the trial.

low

Seven days is short to judge AI call handling on real patients.

Pros and cons

Pros

  • ISO 27001 certified with a published DPA for patient data
  • Connects to Cliniko, PracSuite, Splose, Nookal and coreplus
  • Live in under 48 hours; no setup fees
  • Handles email, WhatsApp, SMS and calls automatically
  • Fans say it handles nearly all clinic emails and calls

Cons

  • Tiny review footprint: 4/5 on Trustpilot from just 5 reviews
  • G2 lists one unrated review
  • £99/mo excl. VAT is pricier than some UK rivals
  • Several unrelated 'BookedSolid' products share the name — vet carefully

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x4review x4security x2

Key stats

  • Value for money: 3/5

    Rating

  • £99/mo excl. VAT

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. £99/mo vs cheaper rivals; receptionist-replacement value unproven
  • Ease of use: 4/5. No setup fees; live in under 48 hours
  • Feature depth: 4/5. Five practice-management integrations plus email, WhatsApp, SMS
  • Support quality. No evidence in sources reviewed
  • Security posture: 4/5. ISO 27001 and DSPT certified; published DPA
  • 4/5 Trustpilot rating From only 5 reviews
  • £99/mo Starting price Excl. VAT; ~$199 cited elsewhere
  • 7 days Free trial No setup fees
  • ISO 27001 + DSPT Certifications Patient-data compliance

Pricing

Single clinic plan

£99/mo excl. VAT

  • AI receptionist across calls, email, WhatsApp, SMS
  • Books into your practice-management software
  • 7-day free trial, no setup fees

Security

No known vulnerabilities found in the sources reviewed.

What users say

A small number of clinic users say it handles most patient emails and calls, but the review base is very thin.

“We are blown away with BookedSolid. It pretty much handles all of our e-mails, phon”
Bilarna verified review
“BookedSolid handles so much in this department for the likes of physios and chiropractors.”
Reddit, r/PrivatePracticeDocs

Companies that use it

  • Happy Feet Podiatry
Full analysis

Based on ~20 public sources; direct customer review coverage is very thin.

Security-certified AI receptionist for small clinics — but a tiny review base and copycat-name confusion demand a careful trial.

Methodology

Based on ~20 public sources; direct customer review coverage is very thin.

Read how a report is made.

Sources

  1. Trustpilot reviews of BookedSolidtrustpilot.com
    review
  2. BookedSolid on G2g2.com
    review
  3. Best AI receptionist UK — Sayora comparisonsayora.ai
    review
  4. AI Receptionist for Cliniko compared — GroundedScribegroundedscribe.com
    review
  5. BookedSolid — Cliniko connected app listingcliniko.com
    official
  6. BookedSolid for Osteopathy Clinicsbookedsolid.health
    official
  7. BookedSolid product security pagebookedsolid.health
    official
  8. Waivern: BookedSolid achieves DSPT certificationlinkedin.com
    security
  9. Gridinsoft trust score for bookedsolid.co.ukgridinsoft.com
    security
  10. BookedSolid.net — same-name CRM productbookedsolid.net
    official

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