4.3/5
G2 rating
6,800+ reviews
Report
Should I Use Box?
Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform.
Depends
DependsBuy Box if you're a mid-size or large organization needing governed, secure content collaboration with external partners.
Enterprise-first content platform with strong governance; small teams overpay for power Google Drive gives free.
Confidence: High
$5/user/mo
Starting price
Paid tiers run to $35/user/mo (2026)
Yes
Free tier
Free personal plan plus business trials
100K+
Business customers
Per Box's own customers page
Value for money
2
Hidden-fee complaints; cheaper rivals exist
Ease of use
3
Collaboration praised; clunkiness flagged on Reddit
Feature depth
4
Feature-rich per PCMag; G2 award winner
Support quality
2
Repeated user complaints; 'Bad Support Hall of Fame'
Security posture
3
Strong compliance tools; misconfiguration leak history
Pros
Cons
Gotchas
- highMisconfigured sharing has exposed enterprise data; requires admin discipline11
- mediumCommunity-reported security incident involving Box/OpenAI integration; unverified13
- mediumOpenSSL vulnerabilities reportedly still present in latest Box Drive versions13
- mediumTiers span $5–$35/user/mo; third-party analysis flags hidden fees at upper tiers⁹
Best for
- Docs-heavy enterprise teams
- Regulated industries and government
- Sharing files with external partners securely
- Orgs wanting workflow automation plus AI
Not for
- Small teams needing a simple shared folder
- Individuals — enterprise-focused and overkill
- Anyone without admin budget to manage permissions
- Budget buyers; hidden-fee complaints exist
Companies that use it
- Mercer Advisors
- University of Texas at Austin
- University of Richmond
- UC San Francisco
Pricing
Personal
Free
- Free individual account
- Business plans have free trials
Entry business tier
$5/user/mo annual
- Team collaboration essentials
Mid tiers
$15–$25/user/mo annual
- Workflow automation
- Admin controls
Enterprise tier
$35/user/mo annual
- Advanced security and compliance controls
Security
No confirmed breaches in sources; misconfiguration-driven data leaks reported (2019, Dark Reading); one unverified community-reported Box/OpenAI incident.
- Enterprise data exposure via misconfigurationTechCrunch reported dozens of companies leaked sensitive data through misconfigured Box accounts.11
- User-reported Box/OpenAI breachCommunity forum post describes a security breach involving Box/OpenAI; unverified by Box.13
- Box Drive OpenSSL advisoriesBox community post says OpenSSL vulnerabilities remain in the latest Box Drive versions.13
What users say
G2 reviewers praise Box's collaboration features, while Reddit sysadmins and creators flag enterprise complexity, clunky UX, and weak support.
“Box.com - another member of the Bad Support Hall of Fame”
“I think Box targets the enterprise market much m...”
“Is it me, or is Box.com stupid?”
Alternatives
Compare Box with each alternative.
Google Drive
Gartner's top-listed Box alternative; simpler for small teams
Microsoft OneDrive
Common incumbent; Reddit admins compare it directly with Box
Guess: Dropbox
Simpler file sharing if you don't need governance
Full analysis
Based on 14 public sources: reviews, Reddit threads, security reports, and pricing analyses.
Sources
- Box Review — PCMagpcmag.comreview
- Box Reviews — G2g2.comreview
- Box Reviews — Trustpilottrustpilot.comreview
- Box secure collaboration review — StateTechstatetechmagazine.comreview
- Opinions on Box.com — Reddit r/privacyreddit.comreview
review
- Box.com UX complaint — Reddit r/editorsreddit.comreview
- Box Pricing 2026 — Peonypeony.inknews
- Box Plans & Pricingbox.comofficial
- Data leak via Box accounts — TechCrunchtechcrunch.comnews
- Box Mistakes Leave Enterprise Data Exposed — Dark Readingdarkreading.comsecurity
- Security Breach with Box/OpenAI — Box Communitycommunity.box.comsecurity
- Box G2 Best Content Management — Box Blogblog.box.comofficial
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