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VERDICT

Should I use Capterra?

Skip to content - capterra.com.au

Depends. Free and handy as a first pass for buyers comparing software, but treat rankings skeptically since vendors pay for placement and reviewers get paid. Vendors buying listings should audit lead quality and re-check pricing after the G2 acquisition.

Confidence

Medium. Based on 25+ public sources (Reddit, Trustpilot, Quora, Medium, news, security scans).

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free

Buyers

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
VendorsPaid (not published)

Best for

  • Small businesses researching software
  • Buyers building vendor shortlists
  • B2B SaaS vendors seeking buyer-intent leads

Not for

  • Anyone wanting fully neutral reviews — vendors pay Capterra for placement
  • Vendors on tight budgets — ad costs reportedly rose post-G2
  • Teams needing deep technical product evaluations
  • Buyers treating it as their sole decision source

Gotchas - check before you buy

high

Some advertisers question traffic legitimacy — audit lead quality before scaling spend.

medium

Vendor ad costs rose after G2 bought Capterra, Software Advice, GetApp — compare before committing.

medium

Capterra pays reviewers, so treat ratings as incentivized, not fully independent.

low

Listings face editorial rejection; expect resubmission cycles.

Pros and cons

Pros

  • Free for software buyers
  • Covers hundreds of software categories with comparison filters
  • Shortlist reports speed up team buying decisions
  • Vendors get buyer-intent leads via PPC listings

Cons

  • Vendors report costs jumped since G2 acquisition
  • Capterra pays each reviewer, raising bias concerns
  • Advertisers report possibly illegitimate traffic
  • Vendors report listings rejected without clear recourse

Sources & method

Analyzed 10/05/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x2review x8security x2news x2
  • 12,669 credentials tied to capterra.com in infostealer logs, Hudson Rock lists 12,669 infostealer credentials from cybercrime markets associated with the domain — leaked user/employee credentials, not a confirmed company breach.

Key stats

  • Value for money: 4/5

    Rating

  • Free

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 4/5. Free for buyers; vendor costs rising post-G2
  • Ease of use: 4/5. Called user-friendly in G2 discussions
  • Feature depth: 3/5. Category filters, shortlists, comparisons; no deep technical vetting
  • Support quality: 2/5. Rejected-listing and payout complaints from vendors
  • Security posture: 3/5. No public vulns; 12,669 leaked credentials in logs
  • 1,077 Trustpilot reviews reviews of www.capterra.com on Trustpilot
  • Free Price for buyers vendors pay for listings and PPC ads
  • Jan 2026 Acquired by G2 alongside Software Advice and GetApp
  • 12,669 Leaked credentials capterra.com credentials in infostealer logs (Hudson Rock)

Pricing

Buyers

Free

  • Category search and filters
  • Read reviews
  • Shortlist reports

Vendors

Paid (not published)

  • Listings
  • PPC ads
  • Buyer-intent leads

Security

No known vulnerabilities found in the sources reviewed.

  • 12,669 credentials tied to capterra.com in infostealer logsHudson Rock lists 12,669 infostealer credentials from cybercrime markets associated with the domain — leaked user/employee credentials, not a confirmed company breach.⁸

What users say

Buyers call it a useful free starting point; vendors report post-G2 price hikes, incentivized reviews and ad-traffic doubts.

Companies that use it

  • Procurify
  • Kickserv
  • VanillaSoft
  • AccuLynx
  • Align Technologies
Full analysis

Based on 25+ public sources (Reddit, Trustpilot, Quora, Medium, news, security scans).

Free buyer research with a catch: paid vendor placement and post-G2 price hikes. Start here, verify elsewhere.

Methodology

Based on 25+ public sources (Reddit, Trustpilot, Quora, Medium, news, security scans).

Sources

  1. Anyone else feel like review site costs jumped since G2...reddit.com
    review
  2. Capterra reviews, would you believe it?medium.com
    review
  3. Have any Capterra advertisers noticed illegitimate traffic?quora.com
    review
  4. Capterra rejected two SaaS product listings I submittedreddit.com
    review
  5. Trustpilot reviews of www.capterra.comtrustpilot.com
    review
  6. Why is it critical to analyze Capterra reviews for SaaS companieskimola.com
    review
  7. G2 vs Software Finder vs Capterra vs Software Advicereddit.com
    review
  8. Capterra — 12,669 Infostealer Credentials (Hudson Rock)hudsonrock.com
    security
  9. Capterra Australia product security pagecapterra.com.au
    security
  10. G2 buys Capterra, Software Advice, GetApp from Gartnerthenextweb.com
    news
  11. Capterra Buyer Discoverycapterra.com
    official
  12. Capterra Shortlist Reportsinsights.capterra.com
    official
  13. Capterra: Reviews, the PPC Model and GTM Fitnebor.ai
    review
  14. Capterra — Wikipediaen.wikipedia.org
    news

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