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CaptiFi Review

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Should I use CaptiFi?

Guest WiFi marketing & captive portal software - captifi.io

· 1 week ago

Buy if you run a 1–50 location venue with guest WiFi and want emails, reviews and repeat bookings from it. Skip it if you have no guest WiFi, want free tooling, or operate 50+ sites.

Confidence

Medium. Based on ~25 public sources; many positives come from CaptiFi's own marketing pages, review volume is strong though.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence in sources reviewed
  • Security posture

Pricing

Essentials

£49/mo billed yearly (from $69/mo per G2)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Two higher editionsAbove $69/mo; exact prices not published in evidence

Best for

  • Cafés, pubs & restaurants
  • Salons & barbershops
  • Airbnb / vacation rentals
  • Small chains, 1–50 venues

Not for

  • Venues with no guest WiFi — nothing to capture
  • Chains over 50 locations
  • Teams wanting a free or open-source portal
  • Guess: large hotel groups needing enterprise martech integrations

Gotchas - check before you buy

medium

Hardware lock-in: CaptiFi ships APs with the plan, so migrating means new hardware elsewhere

low

Yearly billing saves 20%+ (Essentials drops to £49/mo); monthly costs more

low

30-day trial converts to a paid plan — cancel before billing if unsatisfied

low

Several unrelated 'Captifi' companies exist (insurance, accounting, wealth) — verify you are on

Pros and cons

Pros

  • 4.7/5 ease of use across ~539 Capterra reviews
  • Auto-captures guest emails via WiFi with built-in email marketing
  • Venues reportedly live within an hour of connecting
  • Access points ship with the plan — hardware included
  • Routes feedback sensibly: happy guests to reviews

Cons

  • No free tier; paid plan starts after the 30-day trial
  • Entry price $69/mo; free captive-portal tools undercut it
  • Hardware shipped with the plan creates switching lock-in
  • Built for 1–50 locations; larger operations outgrow it

Sources & method

- 12 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6security x1news x2

Key stats

  • Value for money: 4/5

    Rating

  • £49/mo billed yearly (from $69/mo per G2)

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Hardware bundled; $69/mo entry is mid-range
  • Ease of use: 5/5. 4.7/5 ease-of-use across 539 Capterra reviews
  • Feature depth: 4/5. Portal, email marketing, reviews, analytics, ticket payments
  • Support quality. No evidence in sources reviewed
  • Security posture: 3/5. Public security page; no audits or incidents found
  • 4.7/5 Capterra ease of use ~539 reviews
  • $69/mo Starting price 3 editions (G2, 2026)
  • No Free tier 30-day trial at £0
  • 5,000+ businesses Scale 20+ countries (company claim)

Pricing

Essentials

£49/mo billed yearly (from $69/mo per G2)

  • Guest WiFi captive portal with email capture
  • Email marketing and review routing
  • Access points shipped with the plan

Two higher editions

Above $69/mo; exact prices not published in evidence

  • G2 lists 3 total pricing editions

Security

No known vulnerabilities found in the sources reviewed.

What users say

Capterra users rate ease of use 4.7/5 across roughly 540 reviews, and social posts claim venues go live within an hour.

“CaptiFi routes feedback the sensible way. Happy gue...”
Instagram, Taply.review reel

Alternatives

Compare CaptiFi with each alternative.

  • MyPlace Connect

    Adds TripAdvisor and Google review nudges for hotels.

Companies that use it

  • PytchAir
Full analysis

Based on ~25 public sources; many positives come from CaptiFi's own marketing pages, review volume is strong though.

Solid buy for cafés, salons and rentals wanting guest emails via WiFi; pointless without guest WiFi or above 50 sites.

Methodology

Based on ~25 public sources; many positives come from CaptiFi's own marketing pages, review volume is strong though.

Read how a report is made.

Sources

  1. Compare MailerFind vs CaptiFi - Capterracapterra.ae
    review
  2. CaptiFi Reviews 2026 - G2g2.com
    review
  3. CaptiFi Pricing 2026 - G2g2.com
    review
  4. CaptiFi official sitecaptifi.io
    official
  5. CaptiFi product security pagecaptifi.io
    security
  6. Cisco WLC Integration Guidedocs.captifi.io
    official
  7. VoqadoWiFi vs CaptiFi: Hardware In or Outvoqadowifi.com
    review
  8. CaptiFi vs Purple WiFi comparisoncaptifi.io
    official
  9. Top 10 CaptiFi Alternatives - G2g2.com
    review
  10. From Getting Fired to $10K MRR - SaaS Club Podcastsaasclub.io
    news
  11. CAPTIFI LTD - Crunchbasecrunchbase.com
    news
  12. Best Guest WiFi Email Capture Tools for Vacation Rentals - StayFistayfi.com
    review

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