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VERDICT

Should I use Chargebacks911?

Chargeback remediation & loss recovery for merchants - chargebacks911.com

Depends. Buy if chargebacks are a recurring five-figure problem and you want a managed team fighting disputes for you. Skip it if you're a small seller with occasional disputes — use your processor's built-in tools or a cheaper automation tool.

Confidence

Medium. Based on ~15 public sources; verbatim customer reviews are scarce and many comparisons are competitor-authored.

Ratings

  • Value for money
  • Ease of useNo usable evidence in sources
  • Feature depth
  • Support qualityNo usable evidence in sources
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • High-volume card-not-present merchants
  • Subscription businesses with recurring disputes
  • Merchants near card-network monitoring thresholds
  • Teams wanting fully managed dispute representment

Not for

  • Small shops with a few disputes a month — overkill
  • B2B or invoice-based businesses with little card-dispute exposure
  • Buyers needing transparent self-serve pricing
  • Early-stage startups on tight budgets

Gotchas - check before you buy

high

Opaque pricing; third parties publish cost breakdowns because the vendor doesn't

medium

Ask the vendor directly about the FTC case status before signing

medium

Most online comparisons are competitor marketing; verify win-rate claims independently

Pros and cons

Pros

  • Markets automated prevention claiming to block 90% of chargebacks
  • Listed in Mastercard's Global Partner Advantage program
  • Covers full dispute lifecycle, including issuer-side services via Fi911
  • Launched Disputes-as-a-Service platform unifying issuer, acquirer, merchant data
  • Long-established specialist; self-described original chargeback management provider

Cons

  • No published pricing; quote-based sales only
  • Middling 3.5/5 G2 rating across 31 reviews
  • FTC legal case page (2023009) names the company
  • Employee approval sits at 69% on Glassdoor
  • Small review base (20 G2 reviews) limits reliability

Sources & method

Analyzed 9/29/2026 - 10 sources - No known vulnerabilities found in the sources reviewed. FTC case page (2023009) exists — review it before contracting.

official x2review x6news x2
  • FTC case proceeding (2023009), The FTC legal library lists a case/proceeding page titled 'Chargebacks 911'. Its nature and current status are not detailed in the sources reviewed.

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Quote-based pricing; nothing public to benchmark
  • Ease of use. No usable evidence in sources
  • Feature depth: 4/5. Prevention, alerts, representment, issuer-side services
  • Support quality. No usable evidence in sources
  • Security posture: 3/5. Security page, cside partnership; FTC case noted
  • 3.5/5 G2 rating 31 reviews (via RFP.wiki)
  • 20 G2 review base seller-profile reviews
  • None Public pricing Quote-based; no published tiers
  • 69% Glassdoor approval Employee reviews

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

  • FTC case proceeding (2023009)The FTC legal library lists a case/proceeding page titled 'Chargebacks 911'. Its nature and current status are not detailed in the sources reviewed.⁶

FTC case page (2023009) exists — review it before contracting.

What users say

Direct user feedback is thin — 20 G2 reviews and a 3.5/5 rating — and most online comparisons are written by competitors.

Companies that could

  • Hitch Uses Chargeflow instead
Full analysis

Based on ~15 public sources; verbatim customer reviews are scarce and many comparisons are competitor-authored.

Managed chargeback fighting for serious dispute volume. A few disputes a month? Use your processor's tools or Chargeflow instead.

Methodology

Based on ~15 public sources; verbatim customer reviews are scarce and many comparisons are competitor-authored.

Sources

  1. Chargebacks911 homepagechargebacks911.com
    official
  2. Chargebacks911 G2 product reviewsg2.com
    review
  3. Chargebacks911 vs Disputifier — RFP.wikirfp.wiki
    review
  4. Chargebacks911 Pricing: What You'll Actually Pay — Chargeblastchargeblast.com
    review
  5. Chargebacks911 Pricing & Alternatives — ChargeMatechargemate.tech
    review
  6. Chargebacks 911 — Federal Trade Commissionftc.gov
    news
  7. Chargebacks911 launches Disputes-as-a-Service — Business Wirebusinesswire.com
    news
  8. Chargebacks911 — Mastercard Partner Advantagemastercard.com
    official
  9. Chargebacks911 Employee Reviews — Glassdoorglassdoor.com
    review
  10. Chargeflow vs Chargebacks911 — Chargeflowchargeflow.io
    review

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