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VERDICT

Should I use Chit Chats?

Ship to the U.S. from Canada and save up to 80% - chitchats.ca

Depends. Buy if you're a Canadian small seller near a drop-off depot who values cheap US postage over delivery guarantees. Skip if you need reliable tracking, acceptance scans, or responsive support.

Confidence

Medium. Based on 18 public sources: Trustpilot, Reddit, eBay forums, Facebook, and official Chit Chats pages.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

From $5.13 US postage

Pay as you go

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Canadian Etsy and eBay sellers
  • Whatnot sellers shipping to the US
  • Budget-focused cross-border shippers
  • WooCommerce store owners

Not for

  • US-based shippers — it's Canada-centric
  • Sellers needing guaranteed delivery dates
  • eBay sellers dependent on acceptance scans
  • Anyone shipping tariff-sensitive goods wanting flat fees

Gotchas - check before you buy

high

US tariff fees are no longer flat — now based on declared value, raising landed costs unpredictably

high

Acceptance scans discontinued — eBay may flag your orders as late dispatch

medium

Trustpilot sits at 2.0/5; test with small volumes before committing

medium

Delays reported versus rival Stallion Express; multi-day lag before US linehaul possible

Pros and cons

Pros

  • Claims up to 80% savings on Canada-to-US shipping
  • US postage starts at $5.13
  • Free WooCommerce plugin for live rates and labels
  • Public API for custom integrations
  • Mail-in option when no depot is nearby

Cons

  • Trustpilot rating is 2.0/5 — Poor
  • Users report ongoing delays and a 'mess' in recent threads
  • No longer providing acceptance scans, hurting eBay seller tracking
  • Etsy sellers call it 'a not so good shipping company'

Sources & method

Analyzed 10/02/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x5review x5security x2news x2

Key stats

  • Value for money: 5/5

    Rating

  • From $5.13 US postage

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 5/5. Claims up to 80% savings; $5.13 US postage
  • Ease of use: 2/5. Users report messy workflows and setup confusion
  • Feature depth: 3/5. API, WooCommerce plugin, mail-in, tracking exist
  • Support quality: 2/5. Trustpilot 2.0/5 'Poor' with complaint themes
  • Security posture: 3/5. Security page and bug bounty; no known issues
  • 2.0/5 Trustpilot rating Rated 'Poor'
  • $5.13 US postage from Canada to U.S., per Chit Chats
  • Up to 80% Claimed savings vs. retail US shipping rates
  • Bootstrapped Funding No raised funding per Tracxn

Pricing

Pay as you go

From $5.13 US postage

  • Discounted Canada-to-US postage
  • Drop-off depots or mail-in
  • Zero-monthly-fee rate unlock

Security

No known vulnerabilities found in the sources reviewed.

What users say

Polarized: Reddit sellers rave about cheap US rates, but Trustpilot averages 2.0/5 with delay, tracking, and support complaints.

“I fucking love Chit Chats. lol just a PSA for those who ...”
Reddit, r/CanadaPost
“Is ChitChats still a mess for anyone else? Considering ...”
Reddit, r/FlippingInCanada
“Chitchats - a not so good shipping company”
Reddit, r/EtsySellers

Companies that use it

Full analysis

Based on 18 public sources: Trustpilot, Reddit, eBay forums, Facebook, and official Chit Chats pages.

Cheap Canada-to-US postage small sellers love; Trustpilot 2.0/5 says reliability and support are the trade-off.

Methodology

Based on 18 public sources: Trustpilot, Reddit, eBay forums, Facebook, and official Chit Chats pages.

Sources

  1. Chit Chats Reviews | Trustpilottrustpilot.com
    review
  2. Chit Chats homepage — savings and pricing claimschitchats.com
    official
  3. Low Postage Rates — Chit Chats pricingchitchats.com
    official
  4. Does anyone here use Chit Chats for shipping? — r/askTOreddit.com
    review
  5. Chitchats - a not so good shipping company — r/EtsySellersreddit.com
    review
  6. I fucking love Chit Chats — r/CanadaPostreddit.com
    review
  7. Chit Chats No Longer Providing Acceptance Scans — eBay Canadacommunity.ebay.ca
    news
  8. Tariff fee changes — Chit Chats Facebookfacebook.com
    official
  9. Chit Chats product security pagechitchats.ca
    security
  10. Chit Chats Express Bug Bounty Programopenbugbounty.org
    security
  11. Chitchats company profile — Tracxntracxn.com
    news
  12. ChitChats FAQs — Whatnot Help Centerhelp.whatnot.com
    official
  13. Has anyone faced delays with ChitChats or Stallion — r/FlippingInCanadareddit.com
    review
  14. Chit Chats API Docs — GitHubgithub.com
    official

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