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ClickUp Review

Depends

Should I use ClickUp?

The everything app for work - Tasks, Docs, Goals, and Chat. - clickup.com

· 1 month ago

Buy if a bigger team wants one app replacing tasks, docs, chat, and time tracking — and will invest in setup. Skip if you want a simple task list or handle sensitive data, given documented leaks.

Confidence

Medium. Based on 20+ public sources; review snippets truncated, paid-tier pricing unverified in sources.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in sources
  • Security posture

Pricing

$0

Free Forever

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Teams consolidating many tools into one
  • Docs-heavy, multi-department orgs
  • Agencies tracking tasks and time together
  • Free-tier starters testing work management

Not for

  • Small teams wanting a simple shared to-do list
  • Anyone replacing a lightweight task app — setup and admin outweigh it
  • Security-strict buyers with a leak history and ignored disclosures
  • Solo users — the everything-app is overkill

Gotchas - check before you buy

high

Public-site API key leaked enterprise and government emails for over a year

high

Researcher claims reported vulnerabilities were ignored

medium

Pricing changes and performance issues recur across 11,500+ user reviews

medium

All-in-one means lock-in and migration pain; teams trim back to a few features

Pros and cons

Pros

  • Free Forever plan available
  • 100+ built-in products including AI agents, sprints, docs, whiteboards
  • SOC 2 Type II, ISO 27001, GDPR, and HIPAA certified
  • Consolidates tasks, docs, chat, and time tracking in one workspace
  • Some teams run it happily for years — one 11-person studio for 7+

Cons

  • Users say it once felt lightweight, now heavier
  • Hardcoded API key exposed 959 customer emails for over a year
  • Researcher claims ClickUp ignored security disclosures
  • Laid off 10% of staff in 2023
  • Some teams end up using only task management and time tracking

Sources & method

- 11 sources - Certified (SOC 2, ISO 27001, HIPAA) but multiple exposures, including a year-long email leak.

official x1review x4security x4news x2
  • Hardcoded API key exposed 959 emails, A public homepage JavaScript file leaked customer emails tied to Fortune 500 companies and government for over a year.
  • Config exposure hit ~900 customers, A configuration oversight exposed personal information of nearly 900 customers plus an API token.
  • Ignored disclosure claims, A researcher claims ClickUp ignored vulnerability disclosures after obtaining customer email addresses.

Key stats

  • Value for money: 4/5

    Rating

  • $0

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 4/5. Free Forever plan; paid tier value unverified
  • Ease of use: 2/5. Users say it grew heavy over time
  • Feature depth: 5/5. 100+ built-in products, AI agents included
  • Support quality. No support evidence in sources
  • Security posture: 1/5. 959 customer emails leaked for a year
  • 11,500+ User reviews aggregated on CheckThat.ai
  • $0 Starting price Free Forever plan
  • Yes Free tier Free Forever plan available
  • $48M Latest funding Series B, Mar 2024

Pricing

Free Forever

$0

  • Core tasks, docs, chat
  • Enough to test fit before paying

Security

Certified (SOC 2, ISO 27001, HIPAA) but multiple exposures, including a year-long email leak.

  • Hardcoded API key exposed 959 emailsA public homepage JavaScript file leaked customer emails tied to Fortune 500 companies and government for over a year.⁷
  • Config exposure hit ~900 customersA configuration oversight exposed personal information of nearly 900 customers plus an API token.⁹
  • Ignored disclosure claimsA researcher claims ClickUp ignored vulnerability disclosures after obtaining customer email addresses.⁶

What users say

Users praise consolidation power but many report bloat, pricing changes, and trimming usage down to a few features.

“One of the reasons we originally chose ClickUp was because it felt lightweight and adaptable.”
Reddit, r/clickup
“We're a creative studio of 11 people. We've been using Click-Up for over 7 years now and it's been good.”
Reddit, r/clickup
“Clickup was the best early unlock for our company.”
Reddit, r/clickup
Full analysis

Based on 20+ public sources; review snippets truncated, paid-tier pricing unverified in sources.

Feature-packed everything-app with a real free tier — but documented email leaks and bloat. Power users only.

Methodology

Based on 20+ public sources; review snippets truncated, paid-tier pricing unverified in sources.

Read how a report is made.

Sources

  1. ClickUp official siteclickup.com
    official
  2. ClickUp product profilemazikbox.com
    review
  3. ClickUp reviews roundupcheckthat.ai
    review
  4. Reddit: app ClickUp used to bereddit.com
    review
  5. Reddit: replaced with something simplerreddit.com
    review
  6. Researcher claims ignored disclosurescybernews.com
    security
  7. Hardcoded API key exposurecybersecuritynews.com
    security
  8. Email leak over a yearesecurityplanet.com
    security
  9. Config exposure disclosuresecurityonline.info
    security
  10. ClickUp layoffs 10%siliconangle.com
    news
  11. Funding historynubela.co
    news

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