11,500+
User reviews
aggregated on CheckThat.ai
Report
Should I Use ClickUp?
The everything app for work - Tasks, Docs, Goals, and Chat.
Depends
DependsBuy if a bigger team wants one app replacing tasks, docs, chat, and time tracking — and will invest in setup.
Feature-packed everything-app with a real free tier — but documented email leaks and bloat. Power users only.
Confidence: Medium
$0
Starting price
Free Forever plan
Yes
Free tier
Free Forever plan available
$48M
Latest funding
Series B, Mar 2024
Value for money
4
Free Forever plan; paid tier value unverified
Ease of use
2
Users say it grew heavy over time
Feature depth
5
100+ built-in products, AI agents included
Security posture
1
959 customer emails leaked for a year
Pros
Cons
Gotchas
- highPublic-site API key leaked enterprise and government emails for over a year⁸
- highResearcher claims reported vulnerabilities were ignored⁶
- mediumPricing changes and performance issues recur across 11,500+ user reviews³
- mediumAll-in-one means lock-in and migration pain; teams trim back to a few features⁵
Best for
- Teams consolidating many tools into one
- Docs-heavy, multi-department orgs
- Agencies tracking tasks and time together
- Free-tier starters testing work management
Not for
- Small teams wanting a simple shared to-do list
- Anyone replacing a lightweight task app — setup and admin outweigh it
- Security-strict buyers with a leak history and ignored disclosures
- Solo users — the everything-app is overkill
Pricing
Free Forever
$0
- Core tasks, docs, chat
- Enough to test fit before paying
Security
Certified (SOC 2, ISO 27001, HIPAA) but multiple exposures, including a year-long email leak.
- Hardcoded API key exposed 959 emailsA public homepage JavaScript file leaked customer emails tied to Fortune 500 companies and government for over a year.⁷
- Config exposure hit ~900 customersA configuration oversight exposed personal information of nearly 900 customers plus an API token.⁹
- Ignored disclosure claimsA researcher claims ClickUp ignored vulnerability disclosures after obtaining customer email addresses.⁶
What users say
Users praise consolidation power but many report bloat, pricing changes, and trimming usage down to a few features.
“One of the reasons we originally chose ClickUp was because it felt lightweight and adaptable.”
“We're a creative studio of 11 people. We've been using Click-Up for over 7 years now and it's been good.”
“Clickup was the best early unlock for our company.”
Alternatives
Compare ClickUp with each alternative.
Asana
Comparable work management; worth head-to-head on pricing
Linear
Leaner, faster pick for software teams
ClickUp vs LinearNotion
Docs-first with lighter task features
ClickUp vs Notionmonday.com
Structured work management, often simpler rollout
ClickUp vs monday.comFull analysis
Based on 20+ public sources; review snippets truncated, paid-tier pricing unverified in sources.
Sources
- ClickUp official siteclickup.comofficial
- ClickUp product profilemazikbox.comreview
- ClickUp reviews roundupcheckthat.aireview
- Reddit: app ClickUp used to bereddit.comreview
- Reddit: replaced with something simplerreddit.comreview
- Researcher claims ignored disclosurescybernews.comsecurity
- Hardcoded API key exposurecybersecuritynews.comsecurity
- Email leak over a yearesecurityplanet.comsecurity
- Config exposure disclosuresecurityonline.infosecurity
- ClickUp layoffs 10%siliconangle.comnews
- Funding historynubela.conews
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