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Should I use Cliniko?

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Worth it. Buy if you run a small-to-mid allied-health clinic wanting simple scheduling, notes and billing. Skip if you're a large multi-site group or need the newest automation features.

Confidence

Medium. Based on 20+ public sources; many review snippets were truncated.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo clear user evidence in sources.
  • Security posture

Pricing

$45.00/month

Standard

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Physiotherapy and allied-health clinics
  • Solo practitioners
  • Small multi-practitioner clinics
  • Australian privacy compliance needs

Not for

  • Large hospitals or multi-site enterprise groups
  • Teams wanting AI-heavy automation and modern UX
  • Non-healthcare businesses — it is clinic-specific
  • Buyers needing deep EHR interoperability

Gotchas - check before you buy

medium

Listed around $45/month (Capterra); verify per-practitioner billing — costs grow as you hire.

low

Ratings scattered: 46 FeaturedCustomers reviews vs 7 on Trustpilot — check G2 and Capterra directly.

low

Free trial only; no permanent free tier visible — plan evaluation around the trial window.

Pros and cons

Pros

  • Consistently praised as easy to learn, even for non-technical staff.
  • Strong following among physiotherapists and allied-health clinics.
  • Cloud-based, all-in-one practice management with billing and booking.
  • Publishes clear security practices and Australian Privacy Principles compliance guidance.

Cons

  • Some users feel it trails rivals on modern features.
  • Users report rival Jane is more user-friendly.
  • Mixed verdicts against Gensolve and Nookal in physiotherapy forums.
  • Thin independent Trustpilot footprint — only 7 reviews.

Sources & method

Analyzed 10/03/2026 - 12 sources - security page with 2FA/passkey guidance and Australian Privacy Principles compliance help; finding is a self-disclosed 2014 Heartbleed notice.

official x2review x7security x2news x1
  • Heartbleed disclosure (2014), Cliniko published its own announcement about CVE-2014-0160, the industry-wide OpenSSL Heartbleed bug. Historical; no newer incidents surfaced in sources.

Key stats

  • Value for money: 4/5

    Rating

  • $45.00/month

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. Flat ~$45/month; mid-priced against rivals.
  • Ease of use: 5/5. Repeatedly called easy, even for non-tech staff.
  • Feature depth: 3/5. Users question whether features lag rivals.
  • Support quality. No clear user evidence in sources.
  • Security posture: 4/5. Public security page; 2FA, passkeys, APP guidance.
  • $45/mo Starting price Capterra listed price
  • Yes Free trial No permanent free tier
  • 46 Review count FeaturedCustomers reviews
  • Bootstrapped Funding Founders declined outside investment

Pricing

Standard

$45.00/month

  • Cloud practice management
  • Free trial available

Security

security page with 2FA/passkey guidance and Australian Privacy Principles compliance help; finding is a self-disclosed 2014 Heartbleed notice.

  • Heartbleed disclosure (2014)Cliniko published its own announcement about CVE-2014-0160, the industry-wide OpenSSL Heartbleed bug. Historical; no newer incidents surfaced in sources.³

What users say

Users praise Cliniko's ease of use for non-technical staff, though some say rivals like Jane feel friendlier and more modern.

“Absolutely love Cliniko”
FeaturedCustomers review
“Is Cliniko behind in modern features?”
Facebook Cliniko users group

Companies that use it

  • Be Your Own Date
  • Re-Chiropractic
  • Complete Communication Speech Pathology
  • The Foot Parlour
Full analysis

Based on 20+ public sources; many review snippets were truncated.

Easy, affordable practice management for allied-health clinics; some users say it lags rivals on modern features.

Methodology

Based on 20+ public sources; many review snippets were truncated.

Sources

  1. Cliniko homepagecliniko.com
    official
  2. Cliniko Securitycliniko.com
    security
  3. Security announcement: Heartbleed CVE-2014-0160cliniko.com
    security
  4. Cliniko Reviews — G2g2.com
    review
  5. Cliniko — Capterra India (pricing)capterra.in
    review
  6. Cliniko — SoftwareAdvice AUsoftwareadvice.com.au
    review
  7. Gensolve vs Cliniko vs Nookal — Reddit r/physiotherapyreddit.com
    review
  8. Jane Vs Cliniko — Facebookfacebook.com
    review
  9. Cliniko Customer Reviews — FeaturedCustomersfeaturedcustomers.com
    review
  10. Cliniko — Trustpilottrustpilot.com
    review
  11. Cliniko — Crunchbasecrunchbase.com
    news
  12. Investment? No thanks — Cliniko blogcliniko.com
    official

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