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Framework Community Review

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Should I use Framework Community?

The Framework Community: an online forum where you can connect with us and each other for discussions and support around the mission and products - community.frame.work

· 1 month ago

Use it if you own or are considering Framework hardware — it's free and candid. Skip it if you need guaranteed official support; this is a peer forum, not a product.

Confidence

Medium. Based on ~40 public sources; mostly community threads and news, no third-party product ratings.

Ratings

  • Value for money
  • Ease of use
  • Feature depthNot applicable — it's a discussion forum
  • Support quality
  • Security posture

Pricing

Free

Community access

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Framework laptop owners troubleshooting
  • Pre-purchase research on repairability
  • Parts trading via Community Market

Not for

  • Anyone not in the Framework hardware ecosystem
  • Buyers needing official support or SLAs — it's peer help
  • People shopping for a product — nothing here is sold

Gotchas - check before you buy

high

Aug 2026 Metabase zero-day breach exposed customer contacts; watch for phishing referencing Framework

medium

Peer advice is unofficial; warranty claims must go through Framework support directly

medium

Support-complaint threads are common; read them before buying hardware, not after

medium

CVE-2025-4275 Secure Boot bypass actively discussed; verify your device's patch status

Pros and cons

Pros

  • Free, candid long-term ownership reviews from real owners
  • Active peer troubleshooting across Framework laptop models
  • Community Market for buying and selling used parts
  • Open security discussions, including CVE advisories

Cons

  • Nothing to buy — it's a forum, not a product
  • Recurring complaints about Framework's official customer support
  • Some owners report laptops abandoned by the company
  • Forum answers carry no warranty or SLA backing

Sources & method

- 12 sources - Forum itself unremarkable; Framework (the company) disclosed two customer data breaches and laptop CVEs are actively discussed.

official x3review x6security x2news x1
  • Customer data breach via Metabase zero-day (Aug 2026), Customer contact data exposed; disclosed around August 2026.
  • Earlier customer-data incident (2024), Framework contacted customers after a data exposure, per Tom's Hardware.
  • CVE-2025-4275 'Hydroph0bia' Secure Boot bypass, Discussed by owners on the forum; check vendor guidance for patch status.

Key stats

  • Value for money: 5/5

    Rating

  • Free

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 5/5. Free public forum
  • Ease of use: 4/5. Guess: standard Discourse forum layout
  • Feature depth. Not applicable — it's a discussion forum
  • Support quality: 3/5. Active peers; official-support complaints recur
  • Security posture: 2/5. Two disclosed breaches; CVEs under discussion
  • Free Price Open public forum
  • 2 Disclosed breaches 2024 and Aug 2026 (Metabase zero-day)
  • Series A-1 Funding Included a community participation round

Pricing

Community access

Free

  • Public discussion boards
  • Community Market listings
  • No paid tiers

Security

Forum itself unremarkable; Framework (the company) disclosed two customer data breaches and laptop CVEs are actively discussed.

  • Customer data breach via Metabase zero-day (Aug 2026)Customer contact data exposed; disclosed around August 2026.11
  • Earlier customer-data incident (2024)Framework contacted customers after a data exposure, per Tom's Hardware.12
  • CVE-2025-4275 'Hydroph0bia' Secure Boot bypassDiscussed by owners on the forum; check vendor guidance for patch status.10

What users say

Threads candidly document long-term ownership, with recurring customer-support frustration and some abandonment complaints alongside active peer help.

“Framework worked hard to lose me: a terrible experience with customer support”
Framework Community thread
“My Framework has been abandoned”
Framework Community thread
“Warning: Do Not Buy A Framework”
Framework Community thread
Full analysis

Based on ~40 public sources; mostly community threads and news, no third-party product ratings.

Free owner forum, not a product. Candid help and reviews; no official support guarantees.

Methodology

Based on ~40 public sources; mostly community threads and news, no third-party product ratings.

Read how a report is made.

Sources

  1. Framework Communitycommunity.frame.work
    official
  2. Latest Community Market topicscommunity.frame.work
    official
  3. Framework's Series A-1 and Community Participationframe.work
    official
  4. My Framework 6 Month Reviewcommunity.frame.work
    review
  5. Framework 13 Laptop: 3 Month Review - Mediumthesmashy.medium.com
    review
  6. Why shouldn't I buy a Framework laptop?reddit.com
    review
  7. Framework worked hard to lose me: a terrible experience with customer supportcommunity.frame.work
    review
  8. My Framework has been abandonedcommunity.frame.work
    review
  9. Warning: Do Not Buy A Frameworkcommunity.frame.work
    review
  10. Vulnerable to Hydroph0bia Secure Boot bypass (CVE-2025-4275)community.frame.work
    security
  11. Framework discloses data breach tied to Metabase zero-dayteiss.co.uk
    security
  12. Modular laptop maker Framework contacts customers after breachtomshardware.com
    news

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