Free
Price
Open public forum
Report
Should I Use Framework Community?
The Framework Community: an online forum where you can connect with us and each other for discussions and support around the mission and products
Depends
DependsUse it if you own or are considering Framework hardware — it's free and candid.
Free owner forum, not a product. Candid help and reviews; no official support guarantees.
Confidence: Medium
2
Disclosed breaches
2024 and Aug 2026 (Metabase zero-day)
Series A-1
Funding
Included a community participation round
Value for money
5
Free public forum
Ease of use
4
Guess: standard Discourse forum layout
Support quality
3
Active peers; official-support complaints recur
Security posture
2
Two disclosed breaches; CVEs under discussion
Pros
Cons
Gotchas
- highAug 2026 Metabase zero-day breach exposed customer contacts; watch for phishing referencing Framework11
- mediumPeer advice is unofficial; warranty claims must go through Framework support directly
- mediumSupport-complaint threads are common; read them before buying hardware, not after⁹
- mediumCVE-2025-4275 Secure Boot bypass actively discussed; verify your device's patch status10
Best for
- Framework laptop owners troubleshooting
- Pre-purchase research on repairability
- Parts trading via Community Market
Not for
- Anyone not in the Framework hardware ecosystem
- Buyers needing official support or SLAs — it's peer help
- People shopping for a product — nothing here is sold
Pricing
Community access
Free
- Public discussion boards
- Community Market listings
- No paid tiers
Security
Forum itself unremarkable; Framework (the company) disclosed two customer data breaches and laptop CVEs are actively discussed.
- Customer data breach via Metabase zero-day (Aug 2026)Customer contact data exposed; disclosed around August 2026.11
- Earlier customer-data incident (2024)Framework contacted customers after a data exposure, per Tom's Hardware.12
- CVE-2025-4275 'Hydroph0bia' Secure Boot bypassDiscussed by owners on the forum; check vendor guidance for patch status.10
What users say
Threads candidly document long-term ownership, with recurring customer-support frustration and some abandonment complaints alongside active peer help.
“Framework worked hard to lose me: a terrible experience with customer support”
“My Framework has been abandoned”
“Warning: Do Not Buy A Framework”
Alternatives
Compare Framework Community with each alternative.
r/framework (Reddit)
Larger, less moderated discussion of the same hardware.
Level1Techs forums
Independent tech forum with detailed Framework reviews.
Framework Community vs Level1Techs forumsFull analysis
Based on ~40 public sources; mostly community threads and news, no third-party product ratings.
Sources
- Framework Communitycommunity.frame.workofficial
- Latest Community Market topicscommunity.frame.workofficial
official
- My Framework 6 Month Reviewcommunity.frame.workreview
- Framework 13 Laptop: 3 Month Review - Mediumthesmashy.medium.comreview
- Why shouldn't I buy a Framework laptop?reddit.comreview
- Framework worked hard to lose me: a terrible experience with customer supportcommunity.frame.workreview
- My Framework has been abandonedcommunity.frame.workreview
- Warning: Do Not Buy A Frameworkcommunity.frame.workreview
- Vulnerable to Hydroph0bia Secure Boot bypass (CVE-2025-4275)community.frame.worksecurity
security
- Modular laptop maker Framework contacts customers after breachtomshardware.comnews
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