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Should I use Console?

The AI-native ITSM / AI platform for IT - console.com

Depends. Buy if your IT team is buried in repetitive tickets and wants AI automation from a well-funded, security-backed vendor. Skip if you need a mature helpdesk with a long track record or transparent pricing — this is a young startup, now inside Palo Alto Networks.

Confidence

Medium. Based on 10 public sources. Many search results were unrelated 'console' products (gaming consoles, NetScaler Console, Search Console) and were excluded.

Ratings

  • Value for moneyNo public pricing evidence found.
  • Ease of useNo detailed usability feedback in sources.
  • Feature depth
  • Support qualityNo vendor support evidence.
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • IT teams drowning in repetitive tickets
  • AI-forward helpdesk adopters
  • Security-minded IT orgs wanting agent automation

Not for

  • Small teams that just need a simple ticket list — clear overkill
  • Buyers demanding a mature vendor with years of reviews
  • Anyone wanting transparent self-serve pricing
  • Non-IT departments needing a general-purpose helpdesk

Gotchas - check before you buy

medium

Acquired Sep 2026 by Palo Alto Networks — expect bundling, pricing, and roadmap shifts.

medium

Seed (June 2025) to Series A (Sept 2025) startup — migrating legacy ITSM here carries switching risk.

low

~20 G2 reviews total makes vendor claims hard to verify independently.

Pros and cons

Pros

  • Automates repetitive IT tickets so teams skip busywork.
  • Raised $29M: $6.2M seed, $23M Series A from Thrive and DST Global.
  • Acquired by Palo Alto Networks — serious security backing.
  • Extends beyond ITSM with AI agents for security workflows.
  • Publishes a public product security page.

Cons

  • Only ~20 G2 reviews — almost no public track record.
  • Very young: seed-stage in mid-2025, unproven at scale.
  • Post-acquisition roadmap now answers to Palo Alto Networks priorities.

Sources & method

Analyzed 10/01/2026 - 10 sources - No known vulnerabilities found in the sources reviewed.

official x3review x2security x1news x4

Key stats

  • Feature depth: 3/5

    Rating

  • Not disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money. No public pricing evidence found.
  • Ease of use. No detailed usability feedback in sources.
  • Feature depth: 3/5. AI agents claimed across IT and security; depth unverified.
  • Support quality. No vendor support evidence.
  • Security posture: 4/5. Public security page; Palo Alto Networks ownership.
  • 20 G2 reviews seller reviews for Console.com
  • $29.2M Total funding $6.2M seed + $23M Series A
  • Palo Alto Networks Acquired by September 2026

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

feedback is thin: roughly 20 G2 reviews skew positive, with little detailed user commentary available.

Alternatives

Compare Console with each alternative.

  • Freshservice

    Lighter, cheaper ITSM for small-to-mid IT teams.

  • Zendesk

    Mature, review-rich ticketing at any company size.

    Console vs Zendesk

  • Jira Service Management

    Natural fit if you already run Atlassian tools.

Full analysis

Based on 10 public sources. Many search results were unrelated 'console' products (gaming consoles, NetScaler Console, Search Console) and were excluded.

Funded AI-native ITSM for ticket-swamped IT teams; risky for buyers wanting a proven, stable vendor.

Methodology

Based on 10 public sources. Many search results were unrelated 'console' products (gaming consoles, NetScaler Console, Search Console) and were excluded.

Sources

  1. Console | AI-Native ITSMconsole.com
    official
  2. Console, the AI Platform for ITconsole.com
    official
  3. AI Agents for Security | Consoleconsole.com
    official
  4. Product security pageconsole.com
    security
  5. Console raises $6.2M from Thrive (TechCrunch)techcrunch.com
    news
  6. Console raises $23M from DST Global and Thrive Capitallinkedin.com
    news
  7. Palo Alto Networks Acquires Console to Agentify Securityinvestors.paloaltonetworks.com
    news
  8. Console.com Products | G2 Reviewsg2.com
    review
  9. Console Reviews, Pricing & Features | G2g2.com
    review
  10. This Startup Is Using AI To Make IT Tickets Less Painfulupstartsmedia.com
    news

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