Report

Should I Use Constant Contact?

constantcontact.com·Analyzed 1 hour ago·Based on 12 sources

Depends

Buy it if you're a small business or nonprofit that only needs simple newsletters and basic email campaigns.

Fine for simple newsletters, but pricier than newer rivals and Reddit users report frequent breakage.

Confidence: Medium

4.1/5

G2 rating

7,460 reviews

4.0/5

Trustpilot

2,072 reviews

2.3/5

Expert rating

EmailToolTester, 2026

$124.3M

Est. ARR

GetLatka estimate, 2025

Value for money

Contact-count pricing; reviewers warn of overpaying

Ease of use

PCMag calls it accessible for SMBs

Feature depth

Critics say it lags the industry

Security posture

Bug bounty and MFA exist; plugin CVEs; no HIPAA

Pros

Rated 4.1/5 on G2 across 7,460 reviews^¹
Rated 4.0/5 on Trustpilot from 2,072 reviews^²
PCMag calls it accessible email marketing for SMBs^⁴
Long-standing brand, Clearlake-backed with new strategic investment¹⁰

Cons

EmailToolTester scores it just 2.3/5 — 'some pros, many cons'^³
Reddit users report constant technical issues and breakage
Critics say it's falling behind the industry
Pricing review is titled 'Don't Pay More Than You Need To'^⁵

Gotchas

highContact-count pricing: stale or inactive contacts inflate your monthly bill^⁵
highNot HIPAA compliant — terms prohibit sending sensitive health data^⁸
mediumUsers report frequent technical problems on Reddit threads¹²
mediumCheaper rivals like Moosend and MailerLite offer similar feature sets^⁷

Best for

Small businesses sending simple newsletters
Nonprofits and community organizations
Email beginners wanting guided setup

Not for

Price-sensitive senders — cheaper rivals do the same job
Anyone needing advanced automation or modern tooling
Healthcare teams handling PHI — terms prohibit sensitive data
Teams wanting email plus a real CRM in one tool

Companies that use it

Brownell Travel

Pricing

Lite

Varies by contact count

Entry tier
Contact-based pricing

Standard

Varies by contact count

Mid tier
Contact-based pricing

Premium

Varies by contact count

Top tier
Contact-based pricing

Security

Runs a Bugcrowd bug bounty, HackerOne response policy, and MFA; WordPress plugin CVEs exist; not HIPAA compliant.

CVE-2024-9614 in a Constant Contact pluginListed on NVD under the Constant Contact vendor for a plugin vulnerability.^⁹
Constant Contact Forms WordPress plugin vulnerabilitiesWordfence's vulnerability database tracks issues in the Constant Contact Forms plugin.