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CustomCat Review

Depends

Should I use CustomCat?

Create & sell custom products, build your brand - customcat.com

· 6 days ago

Buy if you run a US-focused Shopify store shipping high volumes of apparel or embroidery where speed and quality matter. Skip it if you need catalog breadth, global fulfillment, or shipping flexibility — Printify or Printful fit better.

Confidence

Medium. Based on 20+ public sources; no named customers or public pricing tiers found.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • US-based apparel dropshippers
  • High-volume Shopify stores
  • Embroidery-heavy product lines
  • Sellers wanting fast domestic production

Not for

  • Non-US sellers needing global delivery
  • Stores wanting catalogs beyond apparel
  • Anyone needing flexible shipping choices
  • Teams wanting provider redundancy or failover

Gotchas - check before you buy

medium

No public security page; ask for data-handling details before signing.

medium

A past outage came with zero notifications — monitor orders yourself.

medium

Shipping method is locked; users say carrier-change requests were refused.

low

Per-item fulfillment pricing, no public tiers — compare unit costs first.

Pros and cons

Pros

  • Product quality repeatedly rated superior to competing POD suppliers
  • Fast production from one US factory
  • Embroidery quality praised in real-world user tests
  • Competitive pricing versus other POD platforms
  • Long-term stickiness: some users ran stores on it 3+ years

Cons

  • Won't change shipping service on request — rigid fulfillment options
  • Site outage with no user notification or status updates
  • Tiny review base: 14 Trustpilot, 1 G2 reviews
  • Small company (~$1M revenue) with thinner margins than bigger rivals
  • Single factory means no provider redundancy during downtime

Sources & method

- 13 sources - No known vulnerabilities found in the sources reviewed.

official x1review x8security x2news x2

Key stats

  • Value for money: 4/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 4/5. Competitive per-item pricing versus other POD platforms
  • Ease of use: 4/5. Shopify app with multi-year repeat users
  • Feature depth: 3/5. Strong apparel and embroidery; catalog narrower than rivals
  • Support quality: 3/5. Praised reps, but silent during a site outage
  • Security posture: 2/5. No public security page found
  • 95 Shopify app reviews per third-party comparison
  • 14 Trustpilot reviews very small sample
  • ~$1M Est. annual revenue $941K–$1.2M across estimates
  • Detroit, MI Headquarters US-based, single-factory production

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Users praise product quality and embroidery but complain about inflexible shipping and poor outage communication.

“The quality of the products from CustomCat is superior to the others that we tried”
Shopify App Store review
“Embroidered hats from CustomCat look great!”
Reddit, r/printondemand
“I emailed CustomCat and they said they couldn't change the mail service”
Reddit, r/shopify
Full analysis

Based on 20+ public sources; no named customers or public pricing tiers found.

Solid US print-on-demand for high-volume apparel sellers; too narrow for global or catalog-hungry stores.

Methodology

Based on 20+ public sources; no named customers or public pricing tiers found.

Read how a report is made.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. review
  7. review
  8. review
  9. official
  10. security
  11. security
  12. news
  13. news

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