shouldiuse.io

VERDICT

Should I use Document360?

Start building intelligent documentation today with AI search, AI chatbot, and writing tools inside Document360, the knowledge base trusted by teams worldwide. - document360.com

Depends. Buy if you're a docs-heavy SaaS or support team that will actually use the AI search, chatbot, and access controls. Skip if you're a small team — quote-only pricing and ~$599/mo Business tiers buy capability you won't use.

Confidence

Medium. Based on 15 public sources; pricing verified via third-party analyses only since official pricing is quote-based.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct evidence in sources
  • Security posture

Pricing

~$599/mo

Business

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • SaaS teams publishing public docs
  • Docs-heavy support teams
  • Teams wanting built-in AI search and chatbot
  • Multi-product documentation portals

Not for

  • Small teams — a shared Notion workspace or doc site is enough
  • Budget buyers who need transparent list pricing
  • Internal-only wikis — Confluence or Notion fit better
  • Solo founders who just need a simple FAQ page

Gotchas - check before you buy

high

Pricing is quote-only — expect sales calls before you know your real cost

medium

Third-party TCO analysis puts two Business projects at ~$599/mo; multi-project costs climb

medium

Editor learning curve reported — test your actual writing workflow during the trial

Pros and cons

Pros

  • Strong ratings: ~4.7/5 on G2, 4.7/5 on Capterra
  • AI search and AI chatbot are built in
  • Editor repeatedly called standout in third-party comparisons
  • Granular article access control for authors and readers
  • Built on Microsoft Azure with a documented enterprise deployment

Cons

  • No transparent public pricing; quote-based sales motion
  • Some users find the article editor difficult
  • Two projects on Business cost ~$599/mo by third-party math
  • Competitors publish prices; Document360 forces a sales conversation

Sources & method

Analyzed 9/20/2026 - 15 sources - No known vulnerabilities found in the sources reviewed; trust center, security page, and Azure-based infrastructure are documented.

official x2review x7security x3news x3
  • 639 infostealer-exposed credentials tied to document360.io, Hudson Rock lists credentials stolen by infostealers associated with — user-side credential exposure, not a product breach.

Key stats

  • Value for money: 2/5

    Rating

  • ~$599/mo

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 2/5. Quote-based pricing; Business ~$599/mo
  • Ease of use: 4/5. Praised as user-friendly; editor complaints exist
  • Feature depth: 5/5. AI search, chatbot, access control, strong editor
  • Support quality. No direct evidence in sources
  • Security posture: 4/5. Trust center, Azure-hosted, no public CVEs
  • ~4.7/5 G2 rating Capterra also 4.7 across 292 reviews
  • ~$599/mo Business plan two projects, third-party estimate
  • Yes Free trial no evidence of a free tier
  • $10M+ ARR crossed Dec 2025, per Economic Times

Pricing

Business

~$599/mo

  • Per third-party TCO analysis, two projects
  • Official pricing page is custom-quote only
  • Free trial available; no free tier confirmed

Security

No known vulnerabilities found in the sources reviewed; trust center, security page, and Azure-based infrastructure are documented.

  • 639 infostealer-exposed credentials tied to document360.ioHudson Rock lists credentials stolen by infostealers associated with — user-side credential exposure, not a product breach.11

What users say

Reviewers rate it ~4.7/5 on G2 and Capterra and praise the interface, though a recurring complaint is that the article editor can be difficult.

“The article editor can be difficult”
Tallyfy comparison page, quoting a user
“I tested Document360 last month”
LinkedIn post

Companies that use it

  • SafeBreach15
Full analysis

Based on 15 public sources; pricing verified via third-party analyses only since official pricing is quote-based.

Strong, well-rated docs hub with AI built in — overkill for small teams; opaque pricing means get quotes before committing.

Methodology

Based on 15 public sources; pricing verified via third-party analyses only since official pricing is quote-based.

Sources

  1. Document360 Reviews 2026 — G2g2.com
    review
  2. Document360 Reviews — Capterra (4.7, 292 reviews)capterra.com
    review
  3. Best Document360 Alternative — Tallyfytallyfy.com
    review
  4. Choosing Documentation Tool — Reddit r/technicalwritingreddit.com
    review
  5. Best Knowledge Base Software — GetMacha (G2 ~4.7/5)getmacha.com
    review
  6. HelpCenter.io vs Document360 — published pricing contrasthelpcenter.io
    review
  7. Document360 Pricing 2026: All Plans and TCO Mathhappysupport.ai
    news
  8. Document360 Pricing — TrustRadiustrustradius.com
    review
  9. Document360 Securitydocument360.com
    security
  10. Document360 Trust Centerdocument360.com
    security
  11. Hudson Rock infostealer credentials for document360.iohudsonrock.com
    security
  12. Document360 builds AI knowledge base on Azure — Microsoftmicrosoft.com
    news
  13. Kovai.co's Document360 crosses $10 million ARR — Economic Timesm.economictimes.com
    news
  14. Article access control — Document360 docsdocs.document360.com
    official
  15. SafeBreach customer story — Document360document360.com
    official

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.