shouldiuse.io

VERDICT

Should I use Dropsuite?

Protect Microsoft 365, Google Workspace and Entra ID — backup and archiving for MSPs - dropsuite.com

Depends. A solid, cost-effective pick for MSPs bundling Microsoft 365 or Google Workspace backup into managed client services. In-house teams wanting direct pricing or guaranteed restores should test restores hard or look elsewhere.

Confidence

Medium. Based on 20+ public sources; several review snippets truncated mid-sentence, so user quotes are partial.

Ratings

  • Value for money
  • Ease of useNo usable ease-of-use evidence found
  • Feature depth
  • Support qualityNo direct support-quality evidence found
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • MSPs reselling M365/Workspace backup
  • Multi-tenant Microsoft 365 backup
  • Compliance-driven email archiving
  • Google Workspace shops needing third-party backup

Not for

  • In-house IT teams wanting self-serve pricing — channel-only
  • Buyers who cannot tolerate restore hiccups
  • Anyone wanting a stable vendor — mid-rebrand to NinjaOne
  • Single-mailbox users — cheaper native export options exist

Gotchas - check before you buy

high

Restore complaints exist on Reddit; run full restore tests before committing

medium

Channel-only pricing: quotes vary by distributor (Ingram Micro, Sherweb); negotiate hard

medium

Rebranding to NinjaOne SaaS Backup — expect doc, billing, and support changes

medium

Per-seat costs at very large seat counts warrant comparison vs Afi or Veeam

Pros and cons

Pros

  • Covers Microsoft 365, Google Workspace, and Entra ID backup plus archiving
  • Purpose-built for MSPs with partner program and multi-tenant tools
  • Reviewed as cost-effective Microsoft 365 backup
  • Now integrated with NinjaOne's RMM ecosystem
  • Mostly positive r/msp community feedback on value

Cons

  • Users report restore shortcomings with M365 backups
  • Some MSPs migrating off it; one wouldn't consider it
  • No public pricing; sold through channel only
  • Rebranding to NinjaOne SaaS Backup — transition churn likely
  • Mixed head-to-head results vs Acronis, Cove, Afi

Sources & method

Analyzed 9/27/2026 - 12 sources - No known vulnerabilities found in the sources reviewed.

official x1review x7security x2news x2

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Called cost-effective, but channel-only pricing is opaque
  • Ease of use. No usable ease-of-use evidence found
  • Feature depth: 4/5. M365, Workspace, Entra backup plus archiving
  • Support quality. No direct support-quality evidence found
  • Security posture: 4/5. Encrypted at rest, AWS data centers, GDPR; no public CVEs
  • $252M Acquisition NinjaOne buyout completed Jun 2025
  • $5.90/share Offer price ASX-listed Dropsuite Limited
  • 3 Platforms covered M365, Google Workspace, Entra ID

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

MSP sentiment is mixed: many rate it solid value for M365 backup, while others cite restore problems and are switching to Afi or Cove.

“We use DropSuite. It's o…”
Reddit, r/msp
“I would NOT consider Dro…”
Reddit, r/msp
“Dropsuite is channel-foc…”
Reddit, r/msp

Companies that use it

  • TourAxis
  • Ener Systems
  • machineLOGIC
  • SeeSa
Full analysis

Based on 20+ public sources; several review snippets truncated mid-sentence, so user quotes are partial.

MSP-focused M365/Google backup. Fair value, mixed restore reviews, now NinjaOne-owned. Great for partners, not direct self-serve buyers.

Methodology

Based on 20+ public sources; several review snippets truncated mid-sentence, so user quotes are partial.

Sources

  1. Dropsuite vs Others : r/mspreddit.com
    review
  2. m365 backup — restore issues : r/mspreddit.com
    review
  3. Considering switching to Dropsuite from Afi : r/mspreddit.com
    review
  4. Cove or DropSuite for MS365 backups? : r/mspreddit.com
    review
  5. Dropsuite pricing : r/mspreddit.com
    review
  6. Dropsuite Microsoft 365 Backup Reviewservnetuk.com
    review
  7. Acronis Cyber Protect Cloud vs. Dropsuiteg2.com
    review
  8. NinjaOne Completes Acquisition of Dropsuiteninjaone.com
    news
  9. NinjaOne to Acquire Dropsuite for $252 Millionsecurityweek.com
    news
  10. Dropsuite — Official sitedropsuite.com
    official
  11. Dropsuite Advanced Data Securitydropsuite.com
    security
  12. Dropsuite Global Data Centersdropsuite.com
    security

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