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Dropsuite Review

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Should I use Dropsuite?

Protect Microsoft 365, Google Workspace and more with cloud backup - dropsuite.com

· 1 month ago

Solid, widely used backup for Microsoft 365 and Google Workspace at competitive per-seat pricing — but sold only through MSPs and resellers, with no public pricing. Buy it via an IT provider; skip it if you want self-serve purchasing or published rates.

Confidence

Medium. Based on 20+ public sources; many snippets truncated, so some user quotes are partial.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence found
  • Feature depth
  • Support qualityNo direct support-quality evidence found
  • Security posture

Pricing

Not disclosed

ModelPer-seat, channel-only
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • MSPs managing many M365 tenants
  • SMBs buying via an IT provider
  • Microsoft 365 and Google Workspace shops
  • Compliance-driven small businesses

Not for

  • Direct buyers wanting self-serve signup
  • Anyone expecting published per-seat pricing
  • Enterprises wanting endpoints and SaaS backup in one suite
  • Teams with no MSP or reseller relationship

Gotchas - check before you buy

medium

Per-seat pricing varies by reseller; expect quote-based buying with no public list

medium

Restore pain points reported by some M365 admins — test restores before committing

medium

Product is folding into NinjaOne SaaS Backup; support and billing paths are changing

low

Encryption key handling questions surface in user comparisons — confirm key control first

Pros and cons

Pros

  • Popular with MSPs for Microsoft 365 and Google Workspace backup
  • Seen as cost-effective; users switch to it from Afi
  • Users cite unlimited storage as a draw
  • Covers Microsoft 365, Google Workspace, and Entra ID
  • Backed by NinjaOne after a ~$252M acquisition

Cons

  • No public pricing; sales run through MSPs and distributors
  • Some users report restore problems on M365
  • Rebranding to NinjaOne SaaS Backup adds transition uncertainty
  • Mixed verdicts in head-to-head threads versus Cove

Sources & method

- 11 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6news x2

Key stats

  • Value for money: 4/5

    Rating

  • Not disclosed

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 4/5. Cited as cost-effective versus rivals
  • Ease of use. No direct usability evidence found
  • Feature depth: 4/5. Users say more features than alternatives
  • Support quality. No direct support-quality evidence found
  • Security posture: 4/5. Encryption at rest, AWS centers, GDPR statements
  • $252M–$270M NinjaOne acquisition Completed June 2025
  • Per-seat, channel-only Pricing model Quotes via MSPs and distributors
  • M365 + Google Workspace Coverage Plus Entra ID backup
  • AWS data centers Infrastructure Per Dropsuite's data centers page

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

MSP-heavy users generally praise value and coverage, though some report restore friction and the NinjaOne rebrand creates uncertainty.

“We use DropSuite.”
Reddit, r/msp

Alternatives

Compare Dropsuite with each alternative.

  • Afi

    M365 backup rival users weigh against Dropsuite

  • Cove

    Frequent head-to-head rival in MSP backup threads

    Dropsuite vs Cove

  • Acronis Cyber Protect Cloud

    Broader cyber-protection suite with backup included

  • Keepit

    Another SaaS backup option frequently compared

Companies that use it

  • machineLOGIC
  • TourAxis
  • SEESA
Full analysis

Based on 20+ public sources; many snippets truncated, so some user quotes are partial.

MSP-favored M365/Google Workspace backup, good value per seat — but channel-only: no public pricing, buy via a reseller.

Methodology

Based on 20+ public sources; many snippets truncated, so some user quotes are partial.

Read how a report is made.

Sources

  1. A Solid 365 Backup Solution — r/mspreddit.com
    review
  2. Cove or DropSuite for MS365 backups? — r/mspreddit.com
    review
  3. Considering switching to Dropsuite from Afi — r/mspreddit.com
    review
  4. m365 backup — restore issues — r/mspreddit.com
    review
  5. Dropsuite pricing — r/mspreddit.com
    review
  6. Dropsuite Microsoft 365 Backup Review — Servnetservnetuk.com
    review
  7. NinjaOne Completes Acquisition of Dropsuiteninjaone.com
    news
  8. NinjaOne acquires Dropsuite for $270 million — Techzinetechzine.eu
    news
  9. Dropsuite Advanced Data Securitydropsuite.com
    official
  10. Dropsuite GDPR Statementdropsuite.com
    official
  11. NinjaOne SaaS Backup support (formerly Dropsuite)help.dropsuite.com
    official

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