shouldiuse.io

VERDICT

Should I use Microsoft Dynamics 365?

Microsoft's combined ERP and CRM suite: sales, finance, service, commerce - dynamics.microsoft.com

Depends. Buy it if you are a midsize-to-large Microsoft shop with complex processes and budget for admins and partners. Small teams that need a simple contact list should not buy; use a lighter CRM or a spreadsheet.

Confidence

Medium. Based on ~15 usable public sources; many 'Dynamics' search hits were unrelated (engineering courses, academic journals, Boston Dynamics) and excluded.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo usable support evidence found
  • Security posture

Pricing

Not disclosed

ModelPer-user/month
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Midsize-to-large Microsoft shops
  • Sales, finance and service teams
  • Complex multi-department processes
  • Orgs with admin and partner budget

Not for

  • Small teams wanting a simple contact list
  • Startups without dedicated admins
  • Anyone unwilling to pay implementation consultants
  • Solo founders; a spreadsheet is enough

Gotchas - check before you buy

high

Budget partner/consultant fees on top of licenses for implementation

high

Dynamics NAV customers: verify CVE-2026-55944 patch status before anything else

medium

Per-user licensing gets complicated fast; even partners build license calculators

medium

Business Central G2 reviewers report dislikes; run a trial before committing

Pros and cons

Pros

  • Full suite: sales, finance, customer service, commerce, field service modules
  • Priced as a deliberate undercut to Salesforce
  • Large installed base: 33,969 companies detected using it for sales
  • 1,623 G2 reviews on the Sales module alone
  • Granular, well-documented security-role and governance model

Cons

  • Module sprawl confuses even experienced users
  • Mixed review sentiment; G2 reviewers list notable dislikes
  • Implementations are consultant-led projects, not quick rollouts
  • Critical Dynamics NAV vulnerability demanded immediate patching

Sources & method

Analyzed 9/26/2026 - 15 sources - Active CVE history: 2026 RCE, SSRF and XSS advisories plus a critical Dynamics NAV flaw; patch discipline required.

official x2review x5security x4news x4
  • CVE-2026-42898: Dynamics 365 RCE vulnerability, Remote code execution in Dynamics 365, disclosed May 2026.
  • CVE-2026-55944: critical Dynamics NAV vulnerability, Rated critical; vendor of the advisory urged immediate action, July 2026.
  • CVE-2026-32210: Dynamics 365 SSRF exploit, Server-side request forgery in Dynamics 365, discussed June 2026.
  • CVE-2024-38211: Dynamics 365 XSS vulnerability, Cross-site scripting in Dynamics 365; also CVE-2021-1724 XSS in NAV earlier.

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 3/5. Undercuts Salesforce; partner fees raise true cost
  • Ease of use: 3/5. Capable but module-heavy; mixed user sentiment
  • Feature depth: 5/5. Sales, finance, service, commerce in one suite
  • Support quality. No usable support evidence found
  • Security posture: 3/5. Regular CVEs but strong documented security model
  • 1,623 G2 reviews (Sales module) Dynamics 365 Sales on G2
  • 33,969 Detected customers companies using Dynamics 365 for sales
  • 5 Known CVEs 2021-2026, incl. critical NAV flaw
  • Per-user/month Pricing model Business Central and app modules

Pricing

Not disclosed

Security

Active CVE history: 2026 RCE, SSRF and XSS advisories plus a critical Dynamics NAV flaw; patch discipline required.

  • CVE-2026-42898: Dynamics 365 RCE vulnerabilityRemote code execution in Dynamics 365, disclosed May 2026.⁶
  • CVE-2026-55944: critical Dynamics NAV vulnerabilityRated critical; vendor of the advisory urged immediate action, July 2026.⁷
  • CVE-2026-32210: Dynamics 365 SSRF exploitServer-side request forgery in Dynamics 365, discussed June 2026.⁸
  • CVE-2024-38211: Dynamics 365 XSS vulnerabilityCross-site scripting in Dynamics 365; also CVE-2021-1724 XSS in NAV earlier.⁹

Alternatives

Compare Microsoft Dynamics 365 with each alternative.

  • Airtable or Google Sheets

    Enough for a basic contact list

Full analysis

Based on ~15 usable public sources; many 'Dynamics' search hits were unrelated (engineering courses, academic journals, Boston Dynamics) and excluded.

Enterprise ERP+CRM suite: deep and powerful, overkill for small teams; expect per-user licenses plus consultant fees.

Methodology

Based on ~15 usable public sources; many 'Dynamics' search hits were unrelated (engineering courses, academic journals, Boston Dynamics) and excluded.

Sources

  1. Dynamics 365 Sales Reviews & Product Details - G2g2.com
    review
  2. Microsoft Dynamics 365 Business Central Reviews - G2g2.com
    review
  3. Does anyone LIKE dynamics? - r/Dynamics365reddit.com
    review
  4. Companies that use Dynamics 365 (verified customer list) - Bloomberrybloomberry.com
    news
  5. Microsoft will launch its price war with Salesforce - Business Insiderbusinessinsider.com
    news
  6. CVE-2026-42898: Microsoft Dynamics 365 RCE - SentinelOnesentinelone.com
    security
  7. CVE-2026-55944: Critical Vulnerability in Microsoft Dynamics NAV - IOIioi.gmbh
    security
  8. Microsoft Dynamics 365 SSRF exploit (CVE-2026-32210) - Hackifyhackify.nl
    security
  9. CVE-2024-38211: Microsoft Dynamics 365 XSS - SentinelOnesentinelone.com
    security
  10. Microsoft Dynamics 365 Business Central Pricing - Top10ERPtop10erp.org
    news
  11. Dynamics 365 Finance Software - Microsoftmicrosoft.com
    official
  12. Dynamics 365 security overview - Microsoft Learnlearn.microsoft.com
    official
  13. The future of Microsoft Dynamics 365 projects - Capgeminimedium.com
    news
  14. Best 15 Dynamics 365 Alternatives in 2026 - Software Advicesoftwareadvice.com
    review
  15. Acumatica vs. Microsoft Dynamics 365 Business Central - G2 comparisonacumatica.com
    review

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