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Ebay Review

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Should I use Ebay?

Online marketplace for buying and selling new, used, and collectible goods - ebay.it

· 5 days ago

Buy it if you're a casual seller or buying and selling used, rare, or collectible goods. Buyer reach is unmatched. Skip it if you're a brand needing margin control or an owned storefront; ~13% reported fees and marketplace dependence erode both.

Confidence

Medium. Based on 30+ public sources; many review snippets truncated and exact fee percentages vary by category.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Casual selling

Free to list for most casual sellers

ModelNot disclosed
Monthly fees~13%
HardwareNot disclosed
Free tierYes
Store subscriptionVaries by tier

Best for

  • Casual sellers clearing used goods
  • Collectors and rare-item hunters
  • Flippers and side-hustle sellers
  • Refurbished electronics trade

Not for

  • Brands needing margin control, fees bite
  • Businesses wanting an owned customer relationship
  • Sellers of restricted or banned categories
  • Anyone needing reliable human support fast

Gotchas - check before you buy

high

Use a unique password: the 2014 breach exposed 145M accounts and drew a class action

medium

Final value fees reportedly ~13%. Run the fee math before listing anything

medium

Penalty fees exist; eBay has warned sellers facing them

medium

Feedback reputation is locked to eBay; switching marketplaces means rebuilding it from zero

Pros and cons

Pros

  • Strong demand for used and refurbished goods
  • Store subscription tiers with seller tools
  • Seller financing available via Seller Capital
  • Large, active seller community with advice forums
  • Automated positive feedback for reliable sellers

Cons

  • Sellers report fees around 13% of sale
  • 1/5 Trustpilot rating on
  • Human phone support is hard to reach
  • Penalty fee warnings for underperforming sellers
  • 2014 breach exposed 145 million accounts

Sources & method

- 12 sources - Major 2014 breach of 145M user records plus XSS vulnerabilities and a corporate misconduct scandal; dedicated Security Center exists today.

official x2review x6security x3news x1
  • 2014 data breach, Hackers accessed 145 million user records; a class action followed and US states investigated.
  • Cross-site scripting vulnerabilities, XSS attacks put users at risk; experts criticized eBay's handling of the issue.
  • EBay stalking scandal, Seven eBay employees pleaded guilty over a targeted harassment campaign against a couple.

Key stats

  • Value for money: 2/5

    Rating

  • Free to list for most casual sellers

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Sellers report ~13% fees plus penalties
  • Ease of use. No direct usability evidence in sources
  • Feature depth: 4/5. Store tiers, seller tools, financing options
  • Support quality: 2/5. Users can't find human phone support
  • Security posture: 2/5. 145M-record 2014 breach; XSS reports
  • 1/5 Trustpilot (ebay.com) Ie.trustpilot.com, Sep 2026
  • ~13% Typical seller fees Per seller reports on Facebook
  • Yes Free tier For most casual sellers
  • 145M records 2014 data breach CNBC, May 2014

Pricing

Casual selling

Free to list for most casual sellers

  • Per-sale final value fees
  • Best for occasional listings

Store subscription

Varies by tier

  • Reduced fees for volume sellers
  • Storefront and seller tools

Security

Major 2014 breach of 145M user records plus XSS vulnerabilities and a corporate misconduct scandal; dedicated Security Center exists today.

  • 2014 data breachHackers accessed 145 million user records; a class action followed and US states investigated.¹
  • Cross-site scripting vulnerabilitiesXSS attacks put users at risk; experts criticized eBay's handling of the issue.⁸
  • EBay stalking scandalSeven eBay employees pleaded guilty over a targeted harassment campaign against a couple.⁹
Full analysis

Based on 30+ public sources; many review snippets truncated and exact fee percentages vary by category.

Massive marketplace for used and collectible goods; ~13% fees, penalty fees and weak support hurt serious sellers.

Methodology

Based on 30+ public sources; many review snippets truncated and exact fee percentages vary by category.

Read how a report is made.

Sources

  1. Hackers raid eBay in historic breach, access 145M recordscnbc.com
    security
  2. Read Customer Service Reviews of ebay.comie.trustpilot.com
    review
  3. Why are eBay fees so high?facebook.com
    review
  4. What is an actual telephone number for human customer service support at eBay?community.ebay.com
    review
  5. eBay Sends Warnings to Sellers Facing Penalty Feesecommercebytes.com
    news
  6. Subscriptions and fees | Seller Centerebay.com
    official
  7. Selling feesebay.com
    official
  8. eBay falls victim to cross-site scripting attackcsirt.cz
    security
  9. eBay stalking scandalen.wikipedia.org
    security
  10. eBay fully on trend in trading used & refurbished itemscommunity.ebay.de
    review
  11. eBay has Implemented Automated Positive Feedbackelitefourum.com
    review
  12. Alternative Marketplaceswebretailer.com
    review

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