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Should I use EQ Bank?

Everyday banking without the fees - eqbank.ca

Depends. EQ Bank is a fit for fee-averse Canadians who want high-interest savings, GICs, and a no-fee card online. Skip it if you need branch service, frequent cheque deposits, or reliable support hand-holding.

Confidence

Medium. Based on 14 public sources; many snippets truncated, so no aggregate review rating was available.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0/month

Personal Account

ModelNot disclosed
Monthly fees$0
HardwareNot disclosed
Free tierYes
EQ Bank Card$0
Business BankingFree everyday banking

Best for

  • Fee-averse savers
  • GIC investors
  • Big-bank escapees tired of fees
  • Canadian small businesses

Not for

  • Anyone needing branch or in-person banking
  • Heavy cheque depositors (hold complaints)
  • People wanting responsive premium support
  • US or international primary banking

Gotchas - check before you buy

medium

Reddit users report cheque holds and stopped cheques; risky if you deposit cheques regularly.

medium

Customer-service complaints recur across Reddit and Trustpilot; support quality looks inconsistent.

low

PC Financial accounts are joining EQ Bank; migration may cause disruption.

low

Online-only model means no branch service when problems escalate.

Pros and cons

Pros

  • No monthly fees and no minimum balance.
  • Over 4 million customers and growing.
  • Prepaid card with no EQ Bank fees.
  • GIC rates listed at 2.55%.
  • Free everyday banking for small businesses launched October 2025.

Cons

  • Multiple Reddit complaints about customer service.
  • Users report stopped or held cheques.
  • Online-only; no branches for in-person help.
  • Some users migrate to Wealthsimple.

Sources & method

Analyzed 10/07/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x4review x6security x2news x2

Key stats

  • Value for money: 5/5

    Rating

  • $0/month

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 5/5. No monthly fees, no minimums, competitive GIC rates
  • Ease of use: 4/5. Digital-first with iOS and Android apps
  • Feature depth: 4/5. Savings, GICs, card, mortgages, new business banking
  • Support quality: 2/5. Repeated Reddit customer-service complaints
  • Security posture: 4/5. Security guarantee and fraud centre; no public breach findings
  • 4M+ Customers and growing
  • 1970 Founded as Equitable Bank
  • $0 Monthly fee no minimum balance
  • 2.55% GIC rate listed on eqbank.ca

Pricing

Personal Account

$0/month

  • High-interest savings
  • No minimum balance
  • Base rate on balances

EQ Bank Card

$0

  • No EQ Bank fees
  • ATM provider fees may apply

Business Banking

Free everyday banking

  • Digital-first
  • Aimed at small businesses

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reddit sentiment is mixed: users like the no-fee model and rates but frequently complain about customer service and cheque holds.

“I am disgusted with EQ Bank's "customer service."”
Reddit, r/EQBank
“I HATE EQ Bank lol”
Reddit, r/EQBank
“Switching from EQBank to Wealthsimple...your experience?”
Reddit, r/Wealthsimple

Alternatives

Compare EQ Bank with each alternative.

  • Wealthsimple

    No-fee Canadian rival; some EQ Bank users switch to it.

  • Tangerine

    Established Canadian online bank; frequent EQ Bank comparison.

    EQ Bank vs Tangerine
  • Wise

    Better for multi-currency travel spending; users compare its card to EQ's.

    EQ Bank vs Wise

Companies that use it

  • PC Financial (accounts migrating to EQ Bank)⁵
Full analysis

Based on 14 public sources; many snippets truncated, so no aggregate review rating was available.

No-fee Canadian digital bank, 4M+ customers, solid rates — great for savings; support complaints and cheque-hold reports are the catch.

Methodology

Based on 14 public sources; many snippets truncated, so no aggregate review rating was available.

Sources

  1. official
  2. official
  3. EQ Bank GICseqbank.ca
    official
  4. official
  5. news
  6. news
  7. review
  8. review
  9. review
  10. review
  11. review
  12. review
  13. security
  14. security

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