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VERDICT

Should I use ETS?

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Depends. If your target program requires the GRE or TOEFL, ETS is effectively your only vendor — you don't get to choose. If your schools accept IELTS, PTE, or Duolingo English Test, take those instead; ets.org sits at 1.1/5 on Trustpilot.

Confidence

Medium. Based on ~11 usable public sources. Many 'ETS' search results were unrelated (EU carbon ETS, rifle magazines, KNX software, transit systems) and excluded.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security postureOnly an official security page; no independent findings

Pricing

$220

GRE General Test

ModelNot disclosed
Monthly fees$220
HardwareNot disclosed
Free tierNo

Best for

  • Applicants whose programs require GRE/TOEFL
  • Schools needing standardized score benchmarks
  • Employers screening English skills via TOEIC

Not for

  • Anyone whose schools accept IELTS, PTE, or Duolingo
  • Test-optional applicants — skip the $220 fee
  • At-home test-takers wary of proctoring terminations
  • Price-sensitive test-takers who may need retakes

Gotchas - check before you buy

high

$220 per GRE attempt; retakes get expensive fast

high

Proctoring can terminate your exam mid-test for 'security reasons'

medium

Resolution often means phoning support — Reddit's advice: 'try calling the number'

low

Fee reductions exist but only for eligible students — verify before booking

Pros and cons

Pros

  • Administers GRE, TOEFL, TOEIC, and Major Field Tests under one organization
  • GRE Fee Reduction program lowers costs for eligible students
  • $4M U.S. Department of Education grant funds AI-enhanced learning research

Cons

  • Trustpilot rating 1.1/5, flagged 'Bad'
  • Active BBB complaint profile; ETS responding to complaints
  • At-home exams terminated for 'security reasons' with fee at stake
  • Recurring customer-service complaints across Reddit and Facebook

Sources & method

Analyzed 9/29/2026 - 11 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6security x1news x1

Key stats

  • Value for money: 1/5

    Rating

  • $220

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 1/5. ~$220 per test; recurring fee complaints
  • Ease of use: 2/5. At-home exams terminated by proctoring flags
  • Feature depth: 3/5. Wide catalog: GRE, TOEFL, TOEIC, Major Field Tests
  • Support quality: 1/5. Trustpilot 1.1/5; recurring service complaints
  • Security posture. Only an official security page; no independent findings
  • 1.1/5 Trustpilot rating Rated 'Bad' on Trustpilot
  • $220 GRE General Test fee per attempt, per user reports
  • No Free tier Fee reductions only for eligible students

Pricing

GRE General Test

$220

  • Per attempt, test center or at home
  • Fee reductions for eligible students

Security

No known vulnerabilities found in the sources reviewed.

What users say

Sentiment is strongly negative — Trustpilot rates ets.org 1.1/5 'Bad', with complaints about fees, proctoring terminations, and support.

“ETS terminated my exam due to security reasons”
Reddit, r/GRE
“Just a little angry about the ETS”
Reddit, r/GRE
Full analysis

Based on ~11 usable public sources. Many 'ETS' search results were unrelated (EU carbon ETS, rifle magazines, KNX software, transit systems) and excluded.

A choice you may not have: ETS runs the GRE/TOEFL. If IELTS or Duolingo is accepted, take that instead.

Methodology

Based on ~11 usable public sources. Many 'ETS' search results were unrelated (EU carbon ETS, rifle magazines, KNX software, transit systems) and excluded.

Sources

  1. review
  2. review
  3. review
  4. review
  5. review
  6. review
  7. official
  8. official
  9. security
  10. official
  11. news

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