shouldiuse.io

VERDICT

Should I use Findhelp?

Not disclosed - findhelp.com

Depends. Buy if you're a hospital, insurer, or government agency needing tracked, closed-loop social-care referrals at scale. Don't buy if you only need a directory of assistance programs — findhelp.org's public search already does that free.

Confidence

Medium. Based on 14+ public sources: official pricing, case studies, Reddit and clinic reviews, academic review, security scan. Review snippets were truncated, so user quotes are partial.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo customer support evidence found
  • Security posture

Pricing

Free

Individual search (findhelp.org)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Organizational platformAnnual subscription (custom quote)

Best for

  • Health systems screening for social needs
  • Medicaid and state agencies coordinating services
  • Clinics and insurers needing closed-loop referrals
  • Counties launching community-wide social care

Not for

  • Individuals seeking help — the search site is already free
  • Small nonprofits that just need a resource list
  • Teams wanting monthly self-serve billing
  • Buyers of a general-purpose CRM or case-management tool

Gotchas - check before you buy

medium

Annual subscription contracts; expect sales-led negotiation, no self-serve monthly option

medium

Security page unreachable in scan; request SOC 2 / HIPAA documentation before purchase

medium

Guess: data export and exit terms unclear — confirm migration rights before signing

low

Don't pay for directory lookups — the public search network is already free

Pros and cons

Pros

  • Free for individuals; benefits eligibility check covers all 50 states
  • 86% closed-loop referral rate reported at NYC Health + Hospitals
  • Integrates with major EHRs like Nextgen and athenahealth
  • 10M+ users; adopted by hospitals, counties, and state agencies
  • Subject of academic review as leading social-services platform

Cons

  • Pricing opaque; annual subscriptions, no public numbers
  • Security page failed to load during our scan
  • Employee reviews mixed: 71% approval on Glassdoor
  • Criticized for enterprise scale over community ownership

Sources & method

Analyzed 9/25/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x4review x6security x2news x2

Key stats

  • Value for money: 4/5

    Rating

  • Free

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 4/5. Free consumer search; enterprise value in closed-loop referrals
  • Ease of use: 4/5. Reddit users self-serve easily; clinics praise it
  • Feature depth: 4/5. Referrals, eligibility checks, EHR integrations, mobile app
  • Support quality. No customer support evidence found
  • Security posture: 3/5. No public CVEs; wins state health contracts
  • 10M+ Users as of April 2022, official blog
  • 86% Closed-loop rate NYC Health + Hospitals case study
  • Yes Free for individuals search + 50-state eligibility check
  • $250M Funding TPG Rise Funds investment

Pricing

Individual search (findhelp.org)

Free

  • Search assistance programs by location
  • Free government benefits eligibility check

Organizational platform

Not disclosed

  • Closed-loop referrals and reporting
  • EHR integrations and multi-org networks

Security

No known vulnerabilities found in the sources reviewed.

Companies that use it

  • NYC Health + Hospitals⁴
  • Providence
  • Essentia Health
  • Denton County
  • Arizona Department of Economic Security
Full analysis

Based on 14+ public sources: official pricing, case studies, Reddit and clinic reviews, academic review, security scan. Review snippets were truncated, so user quotes are partial.

Enterprise social-care referral network. Free to search as an individual; the paid platform targets health systems and agencies.

Methodology

Based on 14+ public sources: official pricing, case studies, Reddit and clinic reviews, academic review, security scan. Review snippets were truncated, so user quotes are partial.

Sources

  1. Pricing for Findhelp's Products & Servicescompany.findhelp.com
    official
  2. Social Care Technology - FindHelpcompany.findhelp.com
    official
  3. Findhelp Surpasses 10 Million Userscompany.findhelp.com
    official
  4. NYC Health + Hospitals Sees 86% Closed-Loop Ratecompany.findhelp.com
    official
  5. Findhelp Reviews - Glassdoorglassdoor.com
    review
  6. FindHelp.org: A Valuable Resource for Our Patientsclearwaterfreeclinic.org
    review
  7. Need Advice - Reddit r/Assistancereddit.com
    review
  8. Findhelp vendor ratings - KLAS Researchklasresearch.com
    review
  9. Organizing the World of Social Services (academic review)tandfonline.com
    review
  10. Findhelp: $250 Million Investment From TPG Rise Fundspulse2.com
    news
  11. Findhelp becomes Maryland state resource - HiStalkhistalk2.com
    news
  12. Findhelp vs Raise: Enterprise Scale or Community Ownership?raise.pub
    review
  13. Findhelp Security pagefindhelp.com
    security
  14. Privacy lines blurring between health care and social carethehill.com
    security

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