4.7/5
User rating
per Fireflies' own comparison pages
Report
Should I Use Fireflies.ai?
Fireflies takes notes, manages tasks, and automates workflows across meetings, email, chat, CRM, and your apps.
Depends
DependsBuy it if your team runs many client calls and wants searchable transcripts plus task automation.
Solid AI notetaker for meeting-heavy teams; privacy complaints and metered AI credits hurt. Compliance-strict orgs should look elsewhere.
Confidence: Medium
$18/user/mo
Starting paid price
Pro plan; four tiers total
Yes
Free tier
limited transcription credits
$1B
Valuation
$14M raised (TechCrunch, 2021)
Value for money
3
Metered AI credits and per-seat pricing inflate real cost
Ease of use
4
Accurate notes and search; easy bot invite
Feature depth
4
Notes, tasks, CRM sync, AskFred; reviewers call it feature-rich
Security posture
3
SOC 2 and DPA, but biometric lawsuit and privacy complaints
Pros
Cons
Gotchas
- highAI features run on metered AI credits — costs scale with usage⁸
- highNotetaker bot auto-joins calendar meetings unless disabled — flagged as invasive11
- mediumFree tier has limited transcription credits; real usage pushes you to paid fast³
- mediumPer-seat pricing multiplies across teams; reviewers warn about true cost
Best for
- Sales teams on client calls
- Recruiting and user-research interviews
- Remote teams needing searchable meeting memory
- Agencies running many client meetings
Not for
- Legal, HR, or healthcare calls — biometric privacy lawsuit pending
- Orgs with strict security review; sysadmins report friction
- Small teams with few meetings — free tools suffice
- Anyone uncomfortable with a recording bot auto-joining calls
Companies that use it
- Moonfrog Labs
- Remotebase
- ZEIT
Pricing
Free
$0
- Limited transcription credits
- Core AI notes and search
Pro
$18/user/mo
- More transcription credits
- AI credits for advanced features
- AskFred assistant
Security
SOC 2 Type II with a trust center and DPA, but faces a biometric privacy lawsuit (Cruz v.
- Biometric privacy lawsuit (Cruz v. Fireflies.ai)Lawsuit over AI meeting assistant handling of voice and biometric data; highlights consent-law risk for recorded calls.⁵
What users say
Users praise the transcription accuracy and searchable knowledge base, but privacy invasiveness and occasional reliability complaints recur.
“Fireflies.ai is a terribly invasive product.”
“fireflies.ai is terrible.”
“Feature-rich, privacy-poor”
Alternatives
Compare Fireflies.ai with each alternative.
Otter.ai
Simpler, well-known transcription with a usable free tier
Read AI
Competing notetaker; commonly swapped in for security-sensitive teams
Fireflies.ai vs Read AItl;dv
Meeting recorder with friendlier free tier and privacy stance
Fireflies.ai vs tl;dvGranola
Bot-free notetaker for people who hate meeting bots
Fireflies.ai vs GranolaFull analysis
Based on 12 of 50+ public sources reviewed; user quotes truncated where source snippets cut off. No public CVEs found — only the pending biometric lawsuit.
Sources
review
- Fireflies AI Review (2026): Feature-rich, privacy-poorhappyscribe.comreview
review
review
security
- Fireflies Data Security & Privacyfireflies.aiofficial
- AI Credits Pricing and Overviewguide.fireflies.aiofficial
- Fireflies.ai raises $14M for meeting transcriptiontechcrunch.comnews
- Fireflies reaches $1 billion valuationfireflies.ainews
- Fireflies.ai is a terribly invasive productlinkedin.comreview
- Otter.ai vs. Fireflies.ai?reddit.comreview
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