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Should I use Flipdish?

AI-powered restaurant POS & online ordering platform - flipdish.com

Depends. Multi-location restaurants and takeaways wanting their own branded ordering app, POS, and AI phone ordering get real value. Single-location shops and budget owners should pick cheaper, faster-to-launch alternatives.

Confidence

Medium. Based on ~20 public sources: Trustpilot, Capterra, G2, NVD, vendor pages, and competitor comparisons.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

From $79/mo

Published plans (3 tiers)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Multi-location restaurants and takeaways
  • Brands wanting their own ordering app
  • Chains reducing aggregator dependence
  • Operators wanting AI phone ordering

Not for

  • Single cafés wanting a cheap online menu
  • Anyone needing launch in days, not weeks
  • Owners who won't tolerate sales-call pricing
  • Pop-ups and food trucks with thin margins

Gotchas - check before you buy

medium

Upfront setup costs before you take a single order

medium

Setup reportedly takes weeks, not days — plan launch timing accordingly

medium

Exact tier pricing requires a sales call; budget above $79/mo

medium

Public complaints include 'extremely disappointing experience'; vet support before signing

Pros and cons

Pros

  • Branded websites, apps, POS, kiosks in one platform
  • AI phone agent handles orders automatically
  • 3,000+ hospitality businesses onboarded
  • Feedback and loyalty tools turn customers into 5-star reviewers
  • Long-term users report being happy with results

Cons

  • Setup fees plus weeks-long onboarding
  • Rates unlisted beyond the $79/mo starting tier
  • Polarised reviews: 'disappointing & dysfunctional' vs 'really happy'
  • Laid off over 25% of workforce in 2022

Sources & method

Analyzed 9/30/2026 - 12 sources - One disclosed 2025 CSRF vulnerability in the Flipdish WordPress ordering plugin; no core-platform issues found in reviewed sources.

official x2review x7security x1news x2
  • CVE-2025-30601 — CSRF in Flipdish Ordering System WordPress plugin, Cross-site request forgery allowing settings update, affecting plugin versions ≤1.5.2, disclosed March 2025.

Key stats

  • Value for money: 2/5

    Rating

  • From $79/mo

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Setup fees and unlisted rates add cost
  • Ease of use: 3/5. Reviews split between praise and dysfunction
  • Feature depth: 4/5. Ordering, POS, kiosks, AI phone agent, loyalty
  • Support quality: 2/5. Slow setup; 'extremely disappointing' experiences reported
  • Security posture: 3/5. One 2025 CSRF CVE in WordPress plugin
  • $79/mo Starting price Three tiers; higher rates unlisted
  • 3,000+ Customers Hospitality businesses, per Stripe case study
  • $100M Funding raised Series B and later rounds, 2022–2025
  • 102 Reviews FeaturedCustomers profile reviews

Pricing

Published plans (3 tiers)

From $79/mo

  • Your own branded ordering site and app
  • Upfront setup costs may apply
  • Higher-tier rates unlisted

Security

One disclosed 2025 CSRF vulnerability in the Flipdish WordPress ordering plugin; no core-platform issues found in reviewed sources.

  • CVE-2025-30601 — CSRF in Flipdish Ordering System WordPress pluginCross-site request forgery allowing settings update, affecting plugin versions ≤1.5.2, disclosed March 2025.⁸

What users say

Reviews polarise: many operators report strong results, while others cite disappointing service and slow, fee-heavy onboarding.

“We've been really happy”
Trustpilot reviewer
“Without question the best p…”
Software Advice review
“Extremely disappointing experience with Flipdish. I would not recommend this comp…”
Facebook review

Alternatives

Compare Flipdish with each alternative.

  • ChowNow

    Commission-light online ordering built for independent US restaurants

    Flipdish vs ChowNow

  • Owner.com

    Conversion-focused branded ordering sites; direct Flipdish rival

  • Gloria Food

    Free-to-cheap online ordering for budget takeaways

Companies that use it

  • Koba
  • Rooster & Rice
Full analysis

Based on ~20 public sources: Trustpilot, Capterra, G2, NVD, vendor pages, and competitor comparisons.

Solid all-in-one ordering + POS for growing restaurant groups; setup fees, opaque pricing and mixed reviews make it risky for tiny shops.

Methodology

Based on ~20 public sources: Trustpilot, Capterra, G2, NVD, vendor pages, and competitor comparisons.

Sources

  1. Flipdish Trustpilot reviewstrustpilot.com
    review
  2. Flipdish reviews — Capterra UKcapterra.co.uk
    review
  3. Flipdish reviews — Software Advicesoftwareadvice.com
    review
  4. Flipdish Charges Setup Fees and Takes Weeks — DevourNow comparisondevournow.com
    review
  5. Flipdish Pricing 2026: From $79/mo, Rates Unlisted — Ontabeeontabee.com
    review
  6. Flipdish online ordering pricing plans (official)flipdish.com
    official
  7. Flipdish — Stripe customer case studystripe.com
    official
  8. CVE-2025-30601 — Flipdish Ordering System CSRF (NVD)nvd.nist.gov
    security
  9. Flipdish $100M raise analysisthehospitalityhangout.com
    news
  10. Flipdish to lay off over 25% of workforce — Redditreddit.com
    news
  11. ChowNow vs Flipdish — Saucegetsauce.com
    review
  12. Owner.com vs Flipdish — Saucegetsauce.com
    review

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