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Should I use The Real Estate Team OS - Follow Up Boss?

Follow Up Boss is more than a real estate CRM. It's a flexible, open platform where top performers build thriving businesses. Get your contacts and team organized, engage with the right people at the right time, and have total visibility into your entire business. - followupboss.com

Depends. Buy it if you run a real estate team with steady lead flow and want automation plus an open integration stack. Skip it if you're a solo agent who just needs a contact list or you're uneasy with Zillow's data policies.

Confidence

Medium. Based on 14 public sources; no pricing figures or numeric ratings surfaced.

Ratings

  • Value for moneyNo pricing figures in reviewed sources
  • Ease of useOnly vendor copy available; no independent evidence
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Real estate teams scaling past spreadsheets
  • Agents handling heavy paid-lead volume
  • Team leads wanting agent accountability and visibility
  • Brokerages wanting an open, integration-friendly stack

Not for

  • Solo agents who just need a simple contact list
  • Non-real-estate industries — it's property-specific
  • Teams unwilling to accept Zillow's data policies
  • Guess: cost-sensitive buyers — per-seat team pricing adds up

Gotchas - check before you buy

high

Oct 2025 Zillow privacy policy change triggered backlash; users called it 'far too invasive'

medium

Zillow Group owns FUB; company says data stays put unless you grant permission — verify

medium

Guess: pricing is seat-based, so headcount drives cost; confirm tiers before demo

low

Support caps at 8am-8pm ET — not 24/7, despite 7-day coverage

Pros and cons

Pros

  • Real-estate-specific: lead prioritization, automated reminders, team-wide visibility
  • Open platform that plugs into lead sources, unlike closed all-in-ones
  • Phone and email support 7 days a week, 8am-8pm ET
  • Published security page covering lead, contact, and sensitive data safeguards

Cons

  • Oct 2025 Zillow privacy policy change alarmed users; some called it invasive
  • Some users fear FUB and Zillow could exploit their client data
  • Marketed to 'top performers' and teams — heavier than solo agents need
  • Real-estate-specific toolset; poor fit outside property sales

Sources & method

Analyzed 10/05/2026 - 14 sources - No known vulnerabilities found in the sources reviewed; however, the Oct 2025 Zillow privacy policy change sparked industry-wide concern — a data-governance issue, not a breach.

official x3review x8security x1news x2
  • Zillow-era privacy policy change (Oct 2025), New policy under owner Zillow raised concerns about how client data will be used; FUB states data stays within FUB unless users grant permission.

Key stats

  • Feature depth: 4/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money. No pricing figures in reviewed sources
  • Ease of use. Only vendor copy available; no independent evidence
  • Feature depth: 4/5. Open platform, automations, AI tools per 2026 reviews
  • Support quality: 4/5. Phone and email support 7 days a week
  • Security posture: 3/5. Security page exists, but Oct 2025 privacy backlash
  • 7 days/week Support coverage Phone & email, 8am-8pm ET, (855) 622-5311
  • Zillow Group Vendor owner Privacy policy change dated Oct 31, 2025
  • 4+ major reviews Review coverage The Close, Software Advice, Real Estate Skills, Real Estate Bees

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed; however, the Oct 2025 Zillow privacy policy change sparked industry-wide concern — a data-governance issue, not a breach.

  • Zillow-era privacy policy change (Oct 2025)New policy under owner Zillow raised concerns about how client data will be used; FUB states data stays within FUB unless users grant permission.⁹

What users say

2026 reviewers cover pricing, features, and AI tools, while Reddit users split between loyal fans and privacy-driven detractors.

“I used Follow Up Boss as a real estate agent.”
The Close, 2026 review
“The new privacy policy released by Zillow and Follow Up Boss this week is very concerning. It is far too invasive, in my opinion, and it's time ...”
Reddit, r/realtors
“Zillow cannot contact our customers”
Reddit, r/realtors

Alternatives

Compare The Real Estate Team OS - Follow Up Boss with each alternative.

  • A plain spreadsheet

    Zero cost, zero lock-in for tiny contact lists under 100 leads.

Full analysis

Based on 14 public sources; no pricing figures or numeric ratings surfaced.

Strong real estate team CRM; overkill for solo agents. Check the Oct 2025 Zillow privacy changes before committing.

Methodology

Based on 14 public sources; no pricing figures or numeric ratings surfaced.

Sources

  1. Follow Up Boss Review 2026: Pricing, Features, Pros & Constheclose.com
    review
  2. Follow Up Boss Software Reviews, Demo & Pricing - 2026softwareadvice.com
    review
  3. Follow Up Boss Review: CRM Pricing & Integrations (2026)realestateskills.com
    review
  4. Follow Up Boss CRM Reviews 2026 - Real Estate Beesrealestatebees.com
    review
  5. The Real Estate Team OS - Follow Up Boss (official)followupboss.com
    official
  6. Welcome to the Real Estate Team OS (blog)followupboss.com
    official
  7. Real Estate Team OS (help center)help.followupboss.com
    official
  8. Security (official)followupboss.com
    security
  9. Zillow's Follow Up Boss privacy changes spark industry concernhousingwire.com
    news
  10. Follow Up Boss Changes Privacy Policy; Chaos Ensuesnotoriousrob.substack.com
    news
  11. Follow Up Boss Users - New Privacy Policy (Reddit)reddit.com
    review
  12. Follow Up Boss and Zillow Stealing Our Intellectual Property (Reddit)reddit.com
    review
  13. 7 Best CRM Integration Tools for Real Estateohaccess.com
    review
  14. Hômeggô vs Follow Up Boss comparisonhomeggo.com
    review

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