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Foodpanda Review

Depends

Should I use Foodpanda?

Not disclosed - foodpanda.com

· 12 hours ago

Fine for ordering dinner in markets where its restaurant coverage beats every rival and you accept delivery markups. Avoid it if you need reliable support, transparent pricing, or are a restaurant watching margins — complaints, hidden fees and data leaks recur.

Confidence

Medium. Based on 40+ public sources including Reddit, Trustpilot, G2, news and security reports.

Ratings

  • Value for money
  • Ease of useNo direct usability evidence found
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free app; pay per order

Consumer ordering

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
RestaurantsCommission per order (undisclosed)

Best for

  • City diners wanting fast food delivery
  • Markets with weak delivery competition
  • Groceries plus food in one app
  • Corporate meal programs

Not for

  • Restaurants watching margins
  • Price-sensitive orders — direct is cheaper
  • Anyone needing responsive customer support
  • Privacy-conscious users

Gotchas - check before you buy

high

Delivery, service fees and markups can total ~45% over direct restaurant prices.

high

Restaurant commissions erode margins; third-party calculators exist to measure losses.

high

Support complaints are constant; disputes, refunds and removed items go unresolved.

medium

Hidden fees were significant enough to force a public apology in Malaysia.

Pros and cons

Pros

  • Huge restaurant and grocery coverage across many Asian markets
  • Some users report consistently trouble-free deliveries
  • Seen as unbeatable locally where competitors are absent
  • Business ordering exists for corporate meal needs

Cons

  • Customer service widely called unresponsive
  • Ordering costs up to 45% more than direct
  • Allegedly hides or manipulates bad restaurant ratings
  • Hidden fees prompted a public apology in Malaysia
  • Users report unauthorized card charges after breaches

Sources & method

- 14 sources - Repeated incidents: 2019 Instagram hijack, 2023 fraud reports, 2025 Pakistan data leaks; no security page.

official x1review x5security x4news x4
  • User data exposed in breach, Breach exposed users' addresses and phone numbers, reported via HuffPost India data breach coverage.
  • Unsecured API exposed restaurant data (Pakistan, Nov 2025), Restaurant owner details found wide open online via an unsecured API.
  • Unauthorized card deductions tied to alleged breach, User reported Rs 11,000 deducted from her account, accusing the app of a data breach.
  • Instagram account hijacked (2019), Foodpanda's Instagram was breached and the account name changed.

Key stats

  • Value for money: 2/5

    Rating

  • Free app; pay per order

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. Markups up to 45% over direct ordering
  • Ease of use. No direct usability evidence found
  • Feature depth: 3/5. Food, groceries and business ordering in one app
  • Support quality: 1/5. Recurring complaints support is unresponsive
  • Security posture: 1/5. Multiple breaches, exposed API, no security page
  • up to 45% Price premium vs direct ordering delivery apps vs restaurant direct
  • 19 G2 reviews Foodpanda for Business
  • 805/1000 Cyber risk score Rankiteo rating
  • 23 (2013) Countries served Rocket Internet-era expansion

Pricing

Consumer ordering

Free app; pay per order

  • Delivery and service fees per order
  • Markups up to 45% vs direct

Restaurants

Commission per order (undisclosed)

  • Marketplace listing
  • Commission calculators suggest significant cut

Security

Repeated incidents: 2019 Instagram hijack, 2023 fraud reports, 2025 Pakistan data leaks; no security page.

  • User data exposed in breachBreach exposed users' addresses and phone numbers, reported via HuffPost India data breach coverage.
  • Unsecured API exposed restaurant data (Pakistan, Nov 2025)Restaurant owner details found wide open online via an unsecured API.⁷
  • Unauthorized card deductions tied to alleged breachUser reported Rs 11,000 deducted from her account, accusing the app of a data breach.11
  • Instagram account hijacked (2019)Foodpanda's Instagram was breached and the account name changed.⁸

What users say

Complaints cluster around unresponsive support, hidden fees and alleged rating manipulation, though some markets report smooth service.

“Stop using Foodpanda, their customer service sucks.”
Reddit, r/Philippines
“Foodpanda's rating system is a total scam, they hide bad...”
Reddit, r/pakistan
“I've never had an issue...”
Reddit, r/Thailand

Alternatives

Compare Foodpanda with each alternative.

  • GrabFood

    Dominant Southeast Asian rival frequently compared head-to-head.

  • Deliveroo

    Premium delivery alternative in Singapore and Hong Kong comparisons.

    Foodpanda vs Deliveroo

  • Fooda

    Corporate meal benefit alternative to Foodpanda for Business.

Companies that use it

  • Knorr (Unilever)14
Full analysis

Based on 40+ public sources including Reddit, Trustpilot, G2, news and security reports.

Depends: convenient where it dominates, but hidden fees, weak support and repeated data leaks hurt.

Methodology

Based on 40+ public sources including Reddit, Trustpilot, G2, news and security reports.

Read how a report is made.

Sources

  1. FoodPanda, Rocket Internet's Answer To GrubHubtechcrunch.com
    news
  2. You Are Paying Up To 45% More By Ordering Food Deliveriesturtleinvestor.net
    news
  3. Stop using Foodpanda, their customer service sucksreddit.com
    review
  4. Foodpanda's rating system is a total scamreddit.com
    review
  5. Trustpilot reviews of foodpanda.pktrustpilot.com
    review
  6. Foodpanda for Business Reviews on G2g2.com
    review
  7. Foodpanda Pakistan Data Leak EXPOSEDtechjuice.pk
    security
  8. Foodpanda experiences Instagram breachthedrum.com
    security
  9. FoodPanda Breach Exposed Your Address, Numberfacebook.com
    security
  10. foodpanda Cyber Risk Scorerankiteo.com
    security
  11. Food Panda Deducts Rs 11K from User's Accountnews18.com
    news
  12. Foodpanda apologises over 'hidden' feesreddit.com
    review
  13. Foodpanda Commission Calculatoronlineorder.pk
    news
  14. Knorr x FoodPanda Case Studythetradedesk.com
    official

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