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GoToMeeting Review

Depends

Should I use GoToMeeting?

Web conferencing and online meeting software - gotomeeting.com

· 1 month ago

Dependable, mature web conferencing that still makes sense for existing GoTo customers or HIPAA-regulated buyers. New small teams get more value from Zoom or Google Meet.

Confidence

Medium. Based on ~20 public sources: G2, Trustpilot, Capterra, PCMag, Zapier, Reddit threads, NVD, GoTo blog, and vendor case studies.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct support-quality evidence found
  • Security posture

Pricing

$14 per user/month

Lowest tier

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Existing GoTo suite customers bundling meetings with phone
  • HIPAA-regulated practices needing a compliant option
  • Enterprises standardizing on legacy meeting stacks
  • Phone-dial-in-heavy conference callers

Not for

  • Small teams — Zoom or Google Meet free tiers do the same job
  • Security-first buyers — disclosed 2023 incident and thin security footprint
  • Feature chasers — whiteboarding and polish lag Zoom
  • Anyone starting fresh without existing GoTo contracts

Gotchas - check before you buy

high

GoTo disclosed a 2023 security incident; sysadmin community trust took a hit

medium

has no dedicated security page found

medium

$14/user/month stacks up badly against free-capable Zoom and Meet

low

Vendor actively upsells toward the broader GoTo Connect bundle

Pros and cons

Pros

  • Long-time users describe it as dependable, reliable, and easy
  • HIPAA-compliant, supporting regulated healthcare buyers
  • Huge review base: 17,122+ G2 reviews signal market maturity
  • Phone dial-in support for meetings

Cons

  • Sysadmins openly question its dated interface design
  • G2 reviewers report the app can slow down
  • Zoom offers better whiteboarding and a stronger free tier
  • Losing mindshare; sysadmins ask what happened to it

Sources & method

- 8 sources - Disclosed 2023 security incident plus legacy CVEs; HIPAA-compliant, but product site lacks a security page.

official x1review x5security x2
  • 2023 security incident disclosure, GoTo publicly responded to a recent security incident; Reddit sysadmin threads report the company admitted being hacked.
  • CVE-2014-1664, Legacy Citrix GoToMeeting vulnerability listed in NIST's NVD.
  • 2019 hacking susceptibility report, GoToMeeting was reported as potentially susceptible to hacking.

Key stats

  • Value for money: 3/5

    Rating

  • $14 per user/month

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 3/5. Costs more than capable free rivals like Zoom
  • Ease of use: 4/5. Users repeatedly call it dependable and easy
  • Feature depth: 3/5. Trails Zoom on whiteboard and modern features
  • Support quality. No direct support-quality evidence found
  • Security posture: 2/5. 2023 breach, legacy CVEs, no security page
  • 17,122 G2 review count one of the most-reviewed meeting tools
  • $14/user/mo Starting price per Capterra pricing data
  • Yes Free trial trial offered, free tier unclear
  • Guess: 2004 Launched originally a Citrix product

Pricing

Lowest tier

$14 per user/month

  • Core web meetings
  • Three paid tiers exist total
  • Free trial available

Security

Disclosed 2023 security incident plus legacy CVEs; HIPAA-compliant, but product site lacks a security page.

  • 2023 security incident disclosureGoTo publicly responded to a recent security incident; Reddit sysadmin threads report the company admitted being hacked.⁵
  • CVE-2014-1664Legacy Citrix GoToMeeting vulnerability listed in NIST's NVD.⁶
  • 2019 hacking susceptibility reportGoToMeeting was reported as potentially susceptible to hacking.

What users say

Long-time users call it dependable and easy, while newer comparisons and sysadmins see it as dated and ceding ground to Zoom.

“GoToMeeting is dependable”
G2 review
“Reliable, easy, effective”
Trustpilot reviewer

Alternatives

Compare GoToMeeting with each alternative.

  • Zoom

    Better free tier, whiteboarding, and modern feel; the default pick.

    GoToMeeting vs Zoom

  • Google Meet

    Free, browser-based; simplest choice for small teams.

  • Webex

    Comparable enterprise alternative, often stronger security story.

    GoToMeeting vs Webex

Companies that use it

  • Athena Software
  • Lucid
  • Town of Belchertown, MA
  • Town of Holland, MA
Full analysis

Based on ~20 public sources: G2, Trustpilot, Capterra, PCMag, Zapier, Reddit threads, NVD, GoTo blog, and vendor case studies.

Dependable legacy web conferencing, but a 2023 breach and dated features make Zoom or Meet better for most new buyers.

Methodology

Based on ~20 public sources: G2, Trustpilot, Capterra, PCMag, Zapier, Reddit threads, NVD, GoTo blog, and vendor case studies.

Read how a report is made.

Sources

  1. GoTo Meeting Reviews — G2g2.com
    review
  2. GoTo Meeting Customer Reviews — Trustpilottrustpilot.com
    review
  3. GoTo Meeting Pricing — Capterracapterra.com
    review
  4. Zoom vs GoTo Meeting — Zapierzapier.com
    review
  5. GoTo security incident response — GoTo bloggoto.com
    security
  6. CVE-2014-1664 — NIST NVDnvd.nist.gov
    security
  7. Is GoToMeeting HIPAA compliant? — HIPAA Journalhipaajournal.com
    official
  8. GoToMeeting design criticism — Reddit r/sysadminreddit.com
    review

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