Yes
Free tier
Up to 10K monthly sessions
Report
Should I Use Heap?
Heap by Contentsquare is the only digital insights platform that shows everything users do on your site, revealing the "unknown unknowns" that stay invisible with other tools.
Depends
DependsBuy if you're a mid-size product or growth team that wants auto-captured, full-journey analytics and can absorb sales-priced plans.
Powerful auto-capture analytics for mid-size teams; tiny free tier and unpublished pricing hurt small teams.
Confidence: Medium
1,097
G2 reviews
Filtered review count on G2
Free, Growth, Pro
Pricing tiers
Paid prices not published
Contentsquare
Owner
Heap operates under Contentsquare
Value for money
2
Cost complexity, unpublished pricing, tiny free tier
Ease of use
4
Automatic event capture widely praised
Feature depth
4
Full-journey insights without manual tagging
Pros
Cons
Gotchas
- highNo public price list; budgets are set through sales negotiation, not a pricing page⁹
- mediumFree tier caps around 10K monthly sessions; expect a sales conversation quickly after that⁸
- mediumPricing model gets complex at scale; competitors specifically market to teams outgrowing Heap10
- mediumSwitching costs are real: PostHog and Mixpanel run dedicated migration pages targeting Heap users12
Best for
- Mid-size product teams wanting auto-captured analytics
- Growth teams tracking funnels without engineering tags
- Companies with budget for sales-negotiated plans
Not for
- Solo founders and small teams — the free tier is tiny
- Anyone needing published, self-serve pricing
- Teams wanting simple page analytics — use GA4 or Plausible instead
- Scaling teams averse to usage-based cost complexity
Pricing
Free
$0
- Up to 10K monthly sessions
- Core auto-capture analytics
Growth
Not published
- Contact sales for pricing
Pro
Not published
- Contact sales for pricing
Security
No known public vulnerabilities found in the sources reviewed.
What users say
Reviewers praise Heap's automatic event capture but consistently flag a tiny free tier and complex, unpublished pricing.
“Heap has a tiny free tier and gets”
“Heap promises a lot of auto-tracki”
Alternatives
Compare Heap with each alternative.
Mixpanel
Publishes a guide for product teams outgrowing Heap
Heap vs MixpanelAmplitude
Enterprise analytics rival with an explicit Heap upgrade path
Heap vs AmplitudePostHog
All-in-one product toolkit; maintains its own Heap comparison
Heap vs PostHogUsermaven
Simpler, cheaper analytics aimed at teams frustrated by Heap pricing
Heap vs UsermavenFull analysis
Based on ~14 public sources. Many search results were unrelated (heap memory, HEAP energy assistance program) and excluded. Review snippets were truncated, limiting quotable text.
Sources
review
- Heap Reviews — Gartner Peer Insightsgartner.comreview
review
- Heap Customer Reviews — SoftwareReviewssoftwarereviews.comreview
official
- Heap Customer Storiesheap.ioofficial
news
news
- Heap Cost Complexity — Userpilotuserpilot.comnews
- Heap Pricing Concerns — Usermavenusermaven.comnews
- The best Heap alternatives — PostHogposthog.comnews
- 6 best Heap alternatives — Mixpanelmixpanel.comnews
- Heap Security Rating — UpGuardupguard.comsecurity
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