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Hiya Review

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Should I use Hiya?

AI-native voice security and branded caller ID for operators, businesses, and people — blocking spam, scams, and deepfakes at network scale. - hiya.com

· 8 hours ago

Buy if your business lives on outbound calls and unanswered calls cost you revenue. Skip if you are a small team or a consumer — branded caller ID at carrier scale is overkill; free phone spam filters do that job.

Confidence

Medium. Based on ~20 public sources; enterprise pricing undisclosed and consumer app feedback is mixed.

Ratings

  • Value for moneyBusiness pricing not publicly listed
  • Ease of use
  • Feature depth
  • Support qualityNo user evidence found
  • Security posture

Pricing

Free

Consumer app

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Hiya Connect (business)Quote-based
Operator platformCustom contract

Best for

  • Call-heavy enterprises (banks, logistics, healthcare)
  • Mobile carriers fighting scam-call floods
  • Outbound sales and contact centers
  • Consumers wanting free spam blocking

Not for

  • Small teams without meaningful call volume
  • Anyone wanting published, self-serve pricing
  • Email-first businesses with few phone touchpoints
  • Consumers fine with free iPhone/Android spam filters

Gotchas - check before you buy

high

Consumer app users report missed calls and phones that never rang

medium

Business pricing is quote-based; no public tiers, expect a sales negotiation

medium

Effectiveness depends on carrier adoption; branded display may not reach every network

low

Vetting for branded caller ID implies an approval process, not instant activation

Pros and cons

Pros

  • 4.7/5 on G2 across 142 Branded Call reviews
  • Puts your business name on caller ID; 86% of unknown calls go unanswered otherwise
  • Scores every inbound call for spam and fraud in real time
  • Deployed with Vodafone across UK and Ireland at network scale
  • Free consumer spam-blocking app available

Cons

  • Consumer app reviews report incoming calls never ringing
  • Business pricing is not published; requires talking to sales
  • Headline stats like 79% unanswered come from Hiya's own research

Sources & method

- 11 sources - No known vulnerabilities found in the sources reviewed.

official x3review x4news x4

Key stats

  • Ease of use: 3/5

    Rating

  • Free

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money. Business pricing not publicly listed
  • Ease of use: 3/5. G2 users happy; app users report missed calls
  • Feature depth: 4/5. AI scoring, branded ID, analytics at carrier scale
  • Support quality. No user evidence found
  • Security posture: 4/5. No public CVEs; GSMA-cited, carrier-deployed
  • 4.7/5 G2 rating 142 reviews, Branded Call
  • 86% Unanswered calls Unknown calls go unanswered without branding
  • 1 in 4 Deepfake exposure Americans hit by AI voice scam calls, Hiya 2026
  • Yes Free tier Free consumer spam-blocker app

Pricing

Consumer app

Free

  • Spam and scam blocking
  • Caller ID

Hiya Connect (business)

Quote-based

  • Branded caller ID
  • Call analytics

Operator platform

Not disclosed

  • Network-scale spam filtering
  • AI fraud detection

Security

No known vulnerabilities found in the sources reviewed.

What users say

Enterprise users praise branded caller ID for lifting answer rates, while some consumer app users report missed incoming calls.

“I like Hiya Connect Branded Call because it gives us a”
Verified customer via UserEvidence
“Beware of the app. I stopped receiving any calls on my phone. Phone never rang.”
App Store review, Hiya AI Phone
“I've been using the free version for years.”
Threads

Alternatives

Compare Hiya with each alternative.

  • Numeracle

    Number reputation and branded calling for outbound-heavy teams

    Hiya vs Numeracle

  • TNS

    Carrier-scale call analytics and spam mitigation rival

    Hiya vs TNS

  • Truecaller

    Guess: Consumer spam blocking, simpler than an enterprise platform

Companies that use it

Full analysis

Based on ~20 public sources; enterprise pricing undisclosed and consumer app feedback is mixed.

Carrier-grade branded caller ID and spam blocking. Great for call-heavy enterprises; overkill for small teams.

Methodology

Based on ~20 public sources; enterprise pricing undisclosed and consumer app feedback is mixed.

Read how a report is made.

Sources

  1. Hiya: AI Voice Security & Branded Calling Platformhiya.com
    official
  2. Branded Caller ID for Businesseshiya.com
    official
  3. G2 Contact Center category — Hiya Connect Branded Call 4.7/5 (142)g2.com
    review
  4. Hiya AI Phone: Scam Shield — App Store reviewsapps.apple.com
    review
  5. Verified Hiya customer on Branded Calluserevidence.com
    review
  6. Hiya Protect product overviewseedtable.com
    review
  7. Branded Call Intelligence launched by Hiyainsiderapps.com
    news
  8. Hiya and Vodafone partner on branded callinghiya.com
    news
  9. GSMA study: Hiya Connect restoring trust in voice callsgsma.com
    news
  10. Hiya Call Screener — flexible pricing blogblog.hiya.com
    official
  11. Numeracle buyer's guide listing Hiya and TNSinsight.tmcnet.com
    news

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