shouldiuse.io

New check

Categories

VERDICT

Should I use Houzz?

Houzz has powerful software for construction and design professionals. For homeowners, find inspiration, products, and pros to design your dream home. - houzz.com

Depends. Contractors and designers who want homeowner leads plus a bundled CRM may justify the cost. Homeowners buying furniture, and anyone avoiding annual contracts or with security concerns, should look elsewhere.

Confidence

Medium. Based on 20+ public sources including G2, Capterra, Reddit, breach databases, and TechCrunch; pricing figures partly truncated in sources.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free

Basic

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Paid plans$149/mo (third-party cited)

Best for

  • Contractors wanting homeowner leads
  • Interior designers building portfolios
  • Remodelers wanting bundled CRM and estimating

Not for

  • Homeowners buying furniture — legitimacy questions raised on Reddit
  • Small contractors avoiding annual contracts
  • Buyers needing a clean security record
  • Tiny teams that just need a lead spreadsheet

Gotchas - check before you buy

high

One-year commitments reported; users describe difficult cancellations after renewal.

medium

Review authenticity questioned; homeowners report pressure to leave 5 stars.

medium

2018 breach exposed names and IPs; harden your account if you sign up.

medium

Paid plans require a sales quote; third parties cite $149/mo — confirm before committing.

Pros and cons

Pros

  • Case study: luxury builder sourced 40% of clients from Houzz
  • CRM, estimating, and project management bundled in one subscription
  • Free Basic tier available for pros

Cons

  • 2018 breach exposed 49M user records
  • Cancellation complaints; forum users call renewals a scam
  • Reports of pros pressuring clients for 5-star reviews
  • Repeated poor customer-service reports across forums

Sources & method

Analyzed 9/25/2026 - 8 sources - Known 2018 breach: 49M user records including names and IP addresses; disclosed January 2019.

official x1review x4security x2news x1
  • 2018 data breach, Houzz had 49M records breached, including names and IP addresses; passwords were reset in January 2019.

Key stats

  • Value for money: 2/5

    Rating

  • Free

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 2/5. Pricing complaints and cancellation gripes dominate forums
  • Ease of use: 3/5. Mixed reports; some pros satisfied, others frustrated
  • Feature depth: 4/5. CRM, estimating, and project management bundled
  • Support quality: 2/5. Repeated worst-customer-service complaints in forums
  • Security posture: 2/5. 2018 breach exposed 49M user records
  • 4.1/5 G2 seller rating 66 reviews
  • $149/mo Paid plan (cited) third-party review figure
  • Yes Free tier Houzz Pro Basic plan
  • $4B Valuation $400M raised in 2017

Pricing

Basic

Free

  • Pro listing and profile
  • Limited software features

Paid plans

$149/mo (third-party cited)

  • CRM and lead generation
  • Estimating tools
  • Quote required from sales

Security

Known 2018 breach: 49M user records including names and IP addresses; disclosed January 2019.

  • 2018 data breachHouzz had 49M records breached, including names and IP addresses; passwords were reset in January 2019.¹

Companies that use it

  • G2 Design + Build
  • CASE Architects & Remodelers
  • New England Design & Construction
  • Case Study Staging
Full analysis

Based on 20+ public sources including G2, Capterra, Reddit, breach databases, and TechCrunch; pricing figures partly truncated in sources.

Lead source plus software for design pros; overkill for homeowners, contract and breach history are red flags.

Methodology

Based on 20+ public sources including G2, Capterra, Reddit, breach databases, and TechCrunch; pricing figures partly truncated in sources.

Sources

  1. Houzz Data Breach — Have I Been Pwnedhaveibeenpwned.com
    security
  2. Houzz resets user passwords after data breach — TechCrunchtechcrunch.com
    security
  3. Houzz Pro Reviews — Capterracapterra.com
    review
  4. Houzz Products — G2g2.com
    review
  5. Our experience with Houzz Pro — Reddit r/Designreddit.com
    review
  6. Houzz Pro Review — Forbes Advisorforbes.com
    review
  7. Houzz raising $400M at $4B valuation — TechCrunchtechcrunch.com
    news
  8. CLB Network case study: Houzz connects luxury buildersclbnetwork.com
    official

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.