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InformedDNA Review

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Should I use InformedDNA?

Telehealth genetic counseling and applied genomics services (site content; listed tagline does not match) - informeddna.com

· 1 month ago

This is a clinical genetic-counseling service, not software: a fit for insured patients needing genetics expertise and for payors, health systems, or pharma outsourcing genetic services. Wrong call if you wanted a consumer DNA kit, a privacy/tracking tool, or anything with published pricing.

Confidence

Medium. Based on 25+ public sources; snippets truncated, no public pricing found.

Ratings

  • Value for moneyNo public pricing evidence
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelIn-network
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Health systems outsourcing genetic counseling
  • Payors building genetics benefits
  • Pharma and rare-disease trial programs
  • Insured patients needing genetic counseling

Not for

  • Consumers wanting cheap direct-to-consumer DNA kits
  • Software buyers — this is a clinical service, not a tool
  • Small clinics that already employ genetic counselors
  • Anyone needing published, upfront pricing

Gotchas - check before you buy

medium

Out-of-pocket costs vary by insurance plan; nothing is published. Verify coverage first.

medium

Employee reviews flag internal instability; experience may vary by counselor.

low

Guess: buying is contact-based; expect contracts and demos, no self-serve checkout.

Pros and cons

Pros

  • Bills insurance in-network and accepts most commercial plans
  • Listed as a leading national pharmacogenetic guidance vendor
  • 15+ years delivering genetics services at national scale
  • Case studies claim reduced counseling backlog and faster trial enrollment
  • Partnerships span payors, health systems, pharma, and advocacy groups

Cons

  • Employee review titled 'Sinking Ship' on Indeed
  • No published pricing; insurance billing and enterprise contracts only
  • Insurer-mandated counseling rules have drawn public criticism

Sources & method

- 17 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6security x2news x6

Key stats

  • Ease of use: 3/5

    Rating

  • Not disclosed

    Starting price

  • 17

    Sources

  • Analyzed

  • Value for money. No public pricing evidence
  • Ease of use: 3/5. Phone intake and self-referral portal exist
  • Feature depth: 4/5. Counseling, PGx, trials, prior-auth support
  • Support quality: 3/5. Mixed patient and employee reviews
  • Security posture: 4/5. Published security program, CISSP-certified officer
  • 29 Glassdoor reviews Employee reviews
  • $10M Growth financing CIBC Innovation Banking, 2020
  • 15+ Years in genomics Per company blog, 2025
  • In-network Billing model Bills most commercial insurance

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Independent reviews are sparse and mixed: one patient praised the experience while employee reviews describe organizational decline.

“Sinking Ship”
Indeed employee review
“I had a great experience with my DN…”
Reddit, r/BRCA
“Has anyone gone through InformedDNA”
Reddit, r/ehlersdanlos

Companies that use it

  • Foundation Fighting Blindness
  • HealthHelp
  • Edimer Pharmaceuticals
Full analysis

Based on 25+ public sources; snippets truncated, no public pricing found.

Genetic counseling service, not software. Good for insured patients, payors, health systems; wrong if you wanted a tracking tool.

Methodology

Based on 25+ public sources; snippets truncated, no public pricing found.

Read how a report is made.

Sources

  1. InformedDNA Reviews — Glassdoor (29 reviews)glassdoor.com
    review
  2. Working at InformedDNA — Indeed reviewsindeed.com
    review
  3. InformedDNA — Reddit r/ehlersdanlosreddit.com
    review
  4. How do you cope — Reddit r/BRCAreddit.com
    review
  5. InformedDNA vendor reviews — MyShortlistermyshortlister.com
    review
  6. InformedDNA Employee Reviews — Comparablycomparably.com
    review
  7. InformedDNA homepageinformeddna.com
    official
  8. For Patients — InformedDNAinformeddna.com
    official
  9. InformedDNA Genetic Services Program referral flyercurecmt.org
    official
  10. Data Security — InformedDNAinformeddna.com
    security
  11. Notice of Privacy Practices — InformedDNAinformeddna.com
    security
  12. InformedDNA acquires gWell Health — Business Wirebusinesswire.com
    news
  13. CIBC provides InformedDNA $10M growth financingbusinesswire.com
    news
  14. Cigna's counseling rule draws fire — Boston Heraldbostonherald.com
    news
  15. Top InformedDNA alternatives — AVIA Marketplacemarketplace.aviahealth.com
    news
  16. Quest Diagnostics launches PGx offeringnewsroom.questdiagnostics.com
    news
  17. AncestryDNA vs. 23andMe — Forbes Healthforbes.com
    news

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