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Iplum Review

Depends

Should I use Iplum?

Products - iplum.com

· 3 days ago

Buy iPlum if you are a solo healthcare or finance professional who needs HIPAA-compliant calling and texting. Skip it if you just want a cheap second number or a full office phone system.

Confidence

Medium. Based on 85 public sources. Many iPlum blog pages are self-promotional.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Solo therapists and counselors
  • Healthcare practices needing HIPAA texting
  • Financial advisors needing text archiving
  • Anyone separating a work line on one phone

Not for

  • Offices wanting desk phones or a full PBX system
  • Anyone who just wants a free second number (use TextNow)
  • Sales teams needing CRM pipelines; this is a phone line, not a CRM
  • Teams with many users; per-line pricing multiplies fast

Gotchas - check before you buy

medium

IPlum changed pricing in 2023 and consolidated billing on April 2, 2024. Confirm current per-line costs before signup.

medium

Exact prices do not appear in reviewed sources. Plans price per line, so team costs multiply fast.

medium

A 2018 Reddit thread describes a harsh customer-service dispute. Treat support quality as a risk.

low

Most online comparisons come from iPlum itself. Read independent reviews before you commit.

Pros and cons

Pros

  • HIPAA-compliant calling and texting built for healthcare, with BAAs.
  • Therapists use it to separate client calls from personal phones.
  • Supports phone trees with extensions and secure patient texting.
  • Rated 4.3 out of 5 across 201 G2 reviews.
  • Covers fax and text archiving for financial advisors.

Cons

  • Users report pricing changes with little notice.
  • A Reddit user calls it the worst company they dealt with.
  • Users wish texting features were stronger, per iPlum's own comparison.
  • DoctorConnect says iPlum lacks some patient-communication features.

Sources & method

- 12 sources - No known vulnerabilities found in the sources reviewed.

official x2review x7security x1news x2

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Per-line pricing; 2023 changes frustrated users.
  • Ease of use: 4/5. Users call it easy and reliable.
  • Feature depth: 4/5. Phone trees, fax, HIPAA texting, archiving.
  • Support quality: 2/5. Public complaints on Trustpilot and Reddit.
  • Security posture: 4/5. HIPAA compliance and no public breaches found.
  • 4.3/5 G2 rating 201 reviews on G2
  • HIPAA second line Core pitch Healthcare and finance focus
  • iOS, Android, web Platforms App Store, Google Play, my.iplum.com
  • None found Funding Tracxn lists no outside funding

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Therapists and solo professionals praise the reliable HIPAA second line, but some report billing changes and support problems.

“I use iPlum for texting”
Reddit, r/therapists
“iPlum is pretty good”
Reddit, r/therapists
“Iplum app is the WORST COMPANY I HAVE EVER DEALT”
Reddit, r/apps

Alternatives

Compare Iplum with each alternative.

  • Google Voice

    Cheaper simple second number; no HIPAA BAA though.

  • OpenPhone

    Modern shared business number for small teams.

  • Spruce Health

    All-in-one HIPAA phone and messaging for clinics.

    Iplum vs Spruce Health
Full analysis

Based on 85 public sources. Many iPlum blog pages are self-promotional.

Solid HIPAA second phone line for solo health pros. Overkill, and pricier than Google Voice, for a plain work number.

Methodology

Based on 85 public sources. Many iPlum blog pages are self-promotional.

Read how a report is made.

Sources

  1. iplum Products | Read 201 Reviews on G2g2.com
    review
  2. iPlum Reviews 2026: Details, Pricing, & Featuresg2.com
    review
  3. Read Customer Service Reviews of iplum.comtrustpilot.com
    review
  4. iPlum issues? : r/therapistsreddit.com
    review
  5. Separate phone number... : r/therapistsreddit.com
    review
  6. Iplum app is the WORST COMPANY I HAVE EVER DEALTreddit.com
    review
  7. iPlum pricing changespersoncenteredtech.com
    news
  8. Is iPlum HIPAA compliant?iplum.com
    official
  9. iPlum Pricing | Business Phone, Texting & Fax Plansiplum.com
    official
  10. Product security pageiplum.com
    security
  11. IPlum - 2026 Company Profile, Team & Competitorstracxn.com
    news
  12. iPlum Business Phone App Review 2023 - Entrepreneurentrepreneur.com
    review

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