shouldiuse.io

VERDICT

Should I use Kintone?

Customizable no-code platform for team workflows, databases, and approval apps - kintone.com

Depends. Buy if your team needs a customizable no-code workflow/database platform and can invest setup time. Pass if you just need a simple tracker, basic CRM, or shared spreadsheet.

Confidence

Medium. Based on 12+ public sources: review sites, security databases, and vendor pages. Pricing evidence thin and conflicting.

Ratings

  • Value for moneyConflicting pricing evidence across sources
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in sources
  • Security posture

Pricing

Basic

$3.75/user/mo (per TrustRadius — verify)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Ops teams building custom workflow apps without developers
  • Companies centralizing approvals and databases
  • Teams outgrowing spreadsheets
  • Mid-market firms needing HIPAA-compliant no-code

Not for

  • Small teams wanting a simple contact list or shared tracker
  • Buyers expecting ready-made CRM — you build apps yourself
  • Anyone wanting instant plug-and-play with zero setup
  • Guess: cost-sensitive users — per-user pricing scales with headcount

Gotchas - check before you buy

medium

Per-user pricing means costs grow with headcount

medium

TrustRadius lists Basic at $3.75/user — may be stale or misattributed; confirm with vendor

low

Vendor comparison pages (vs Quickbase, Knack) are marketing — cross-check independent reviews

low

Android app had CVEs in 2016 and 2020 — verify current app security

Pros and cons

Pros

  • Rated 4.6/5 by users across G2, Capterra, and Software Advice
  • HIPAA compliant since November 2025
  • No-code platform covers databases, workflows, approvals, and mobile access
  • Large installed base: 32,500+ customers reported
  • Users call it easy to use and versatile

Cons

  • Interface can be confusing for new users
  • Pricing is opaque; third-party sites show conflicting tiers
  • Requires building apps yourself; not a ready-made solution
  • Smaller review footprint (~223 users) than larger rivals

Sources & method

Analyzed 9/27/2026 - 12 sources - HIPAA compliant (Nov 2025); historical Android app CVEs (2016–2020) disclosed; no Log4j2 impact.

official x3review x7security x1news x1
  • CVE-2016-1186 — Kintone mobile for Android, Information disclosure vulnerability in the Android app; disclosed 2016.
  • CVE-2016-7816 — Cybozu kintone mobile, Medium-severity vulnerability in the mobile app.
  • CVE-2020-5573 — Android app, Vulnerability affecting the Android app disclosed in 2020.
  • CVE-2016-1185 — information disclosure, Disclosed information disclosure issue in Kintone.

Key stats

  • Ease of use: 4/5

    Rating

  • $3.75/user/mo (per TrustRadius — verify)

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money. Conflicting pricing evidence across sources
  • Ease of use: 4/5. Users say 'incredibly easy'; some UI confusion reported
  • Feature depth: 4/5. Described as powerful, versatile no-code platform
  • Support quality. No support evidence in sources
  • Security posture: 4/5. HIPAA compliant; old Android CVEs disclosed
  • 4.6/5 User rating ~223 reviews (Findstack); 4.6 on G2 seller page
  • 32,500+ Customers per Pearson VUE case study; kintone.dev claims higher
  • $3.75/user/mo Starting price TrustRadius 'Basic' listing — verify with vendor
  • Yes HIPAA compliant announced Nov 2025

Pricing

Basic

$3.75/user/mo (per TrustRadius — verify)

  • Lowest tier listed in a third-party comparison
  • May be misattributed or outdated; confirm with Kintone

Security

HIPAA compliant (Nov 2025); historical Android app CVEs (2016–2020) disclosed; no Log4j2 impact.

  • CVE-2016-1186 — Kintone mobile for AndroidInformation disclosure vulnerability in the Android app; disclosed 2016.⁸
  • CVE-2016-7816 — Cybozu kintone mobileMedium-severity vulnerability in the mobile app.
  • CVE-2020-5573 — Android appVulnerability affecting the Android app disclosed in 2020.
  • CVE-2016-1185 — information disclosureDisclosed information disclosure issue in Kintone.

What users say

Users across G2, Capterra, and Software Advice describe Kintone as easy to use, powerful, and versatile for custom team apps.

“Excellent software!”
Capterra review
“I absolutely love Kintone!”
Software Advice review

Companies that use it

  • Persol Career
  • Bando Manufacturing
  • Sunsarmaya
  • Cybozu10
Full analysis

Based on 12+ public sources: review sites, security databases, and vendor pages. Pricing evidence thin and conflicting.

Powerful no-code app platform rated 4.6/5 — great for workflow-heavy teams, overkill for simple trackers or basic CRM.

Methodology

Based on 12+ public sources: review sites, security databases, and vendor pages. Pricing evidence thin and conflicting.

Sources

  1. Kintone Reviews — G2g2.com
    review
  2. Kintone Review 2026: Rated 4.6/5 by 223 Users — Findstackfindstack.com
    review
  3. Kintone Reviews — Capterracapterra.com
    review
  4. Kintone Reviews — Software Advicesoftwareadvice.com
    review
  5. Infinity vs Kintone — TrustRadius (pricing)trustradius.com
    review
  6. Kintone Reviews — Gartner Peer Insightsgartner.com
    review
  7. Kintone Achieves HIPAA Compliancekintone.com
    news
  8. CVE-2016-1186 — NVDnvd.nist.gov
    security
  9. Kintone Securitykintone.com
    official
  10. Scaling up a testing program for Cybozu — Pearson VUEpearsonvue.com
    official
  11. Kintone Developer Program (customer count)kintone.dev
    official
  12. Switching from Quickbase — Reddit r/nocodereddit.com
    review

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