shouldiuse.io

VERDICT

Should I use Lucid Software?

Use powerful capabilities in Lucid to document the current state of your business. Keep people and AI agents aligned and moving into the future. - lucid.co

Depends. Buy if you're an enterprise or scaling team that needs serious diagramming, architecture mapping, and workshops in one governed suite. Skip if you make the occasional flowchart — free tools like draw.io cover that.

Confidence

Medium. Based on 17 public sources. Several 'Lucid' review threads in the source set concern Lucid Motors (the EV maker) and were excluded from product judgments. Pricing figures were not published in the reviewed sources.

Ratings

  • Value for moneyNo usable pricing or value data found
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in sources
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
IndividualNot published in sources
Team / EnterpriseCustom quote

Best for

  • Enterprise architecture and IT process mapping
  • Cross-team diagramming and workshops
  • Public sector / FedRAMP-aligned procurement
  • Salesforce-centric sales and ops documentation

Not for

  • Occasional diagram makers — is free and enough
  • Small teams wanting one simple shared whiteboard
  • Buyers demanding published per-seat pricing up front
  • Anyone shopping AI-agent platforms — diagramming is the core

Gotchas - check before you buy

medium

Plan pages exist but no dollar figures surfaced in sources — get a real quote first.

medium

Guess: Lucid-format files make migrating to non-trivial; test export fidelity first.

medium

Free-tier document and user caps not detailed in sources; confirm limits before standardizing.

low

Many online 'Lucid' reviews are for the EV maker, not this software — vet sources carefully.

Pros and cons

Pros

  • Strong ratings: 4.5/5 across 5,129 aggregated reviews
  • 9,040 reviews across products on G2
  • Ranks #53 on G2's Best Global Software Companies list
  • FedRAMP compliance achieved; dedicated public-sector offerings
  • Named top product by G2 and TrustRadius (2023)

Cons

  • No transparent pricing surfaced; enterprise buying is sales-led
  • Headline product awards cited date to 2023
  • Suite sprawl across multiple products complicates buying decisions
  • Research muddied by unrelated Lucid Motors car reviews sharing the name

Sources & method

Analyzed 9/22/2026 - 17 sources - Trust center and FedRAMP compliance on record; one Massachusetts breach notice and a 2025 Salesloft Drift supply-chain response.

official x5review x4security x5news x3
  • Massachusetts data breach notice, lists an assigned breach notice (number 16065) for Lucid Software Inc.; details not included in reviewed sources.
  • Salesloft Drift supply-chain exposure, Lucid published an incident response to the August 2025 Salesloft Drift supply-chain incident.

Key stats

  • Ease of use: 4/5

    Rating

  • $0

    Starting price

  • 17

    Sources

  • Analyzed

  • Value for money. No usable pricing or value data found
  • Ease of use: 4/5. Strong 4.5/5 across 5,129 reviews
  • Feature depth: 4/5. Suite spans diagramming, whiteboarding, architecture, AI positioning
  • Support quality. No support evidence in sources
  • Security posture: 4/5. FedRAMP case study, trust center; one breach notice
  • 4.5/5 Aggregated rating 5,129 reviews via Zoftware
  • 9,040 G2 review count across Lucid Software products
  • $144.7M Est. ARR 2025 estimate (GetLatka)
  • $3B Valuation 2021 secondary round (PRNewswire)

Pricing

Free

$0

  • Basic diagramming
  • Limited documents and features

Individual

Not published in sources

  • Full editor for single users

Team / Enterprise

Not disclosed

  • Admin controls, SSO
  • Workspace governance

Security

Trust center and FedRAMP compliance on record; one Massachusetts breach notice and a 2025 Salesloft Drift supply-chain response.

  • Massachusetts data breach noticelists an assigned breach notice (number 16065) for Lucid Software Inc.; details not included in reviewed sources.13
  • Salesloft Drift supply-chain exposureLucid published an incident response to the August 2025 Salesloft Drift supply-chain incident.14

What users say

Third-party aggregators show strong satisfaction (4.5/5 across 5,129 reviews), but sources contain few detailed user complaints — many online 'Lucid' reviews concern the carmaker instead.

Companies that use it

  • DocuSign17
  • Pearson15
  • Western Union16
Full analysis

Based on 17 public sources. Several 'Lucid' review threads in the source set concern Lucid Motors (the EV maker) and were excluded from product judgments. Pricing figures were not published in the reviewed sources.

Enterprise-grade diagramming suite, well rated; overkill for occasional flowchart needs — free tools suffice.

Methodology

Based on 17 public sources. Several 'Lucid' review threads in the source set concern Lucid Motors (the EV maker) and were excluded from product judgments. Pricing figures were not published in the reviewed sources.

Sources

  1. Lucid Visual Collaboration Suite Reviews — G2g2.com
    review
  2. Lucid Software Inc. Products — 9,040 G2 Reviewsg2.com
    review
  3. Lucid Reviews — Gartner Peer Insightsgartner.com
    review
  4. Lucid Software Alternatives — Zoftware (4.5, 5,129 reviews)zoftwarehub.com
    review
  5. Lucid Software Revenue 2025 — GetLatkagetlatka.com
    news
  6. Lucid Receives $500M+ Secondary at $3B Valuation — PRNewswireprnewswire.com
    news
  7. Lucid Earns Top Product Awards from G2 and TrustRadius — PRNewswireprnewswire.com
    news
  8. Lucid Plans — Lucid Help Centerhelp.lucid.co
    official
  9. Lucid Enterprise pagelucid.co
    official
  10. Lucid Product Security pagelucid.co
    security
  11. Lucid Trust Center (Conveyor)trust.lucid.co
    security
  12. Lucid FedRAMP compliance case study — Canonicalcanonical.com
    security
  13. Mass.gov assigned breach notice #16065 — Lucid Software Inc.mass.gov
    security
  14. Salesloft Drift incident response — Lucid bloglucid.co
    security
  15. Pearson case study — Lucidlucid.co
    official
  16. Western Union case study — Lucidlucid.co
    official
  17. Lucid Customers pagelucid.co
    official

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