8,204
G2 reviews
across Lucid products
Report
Should I Use Lucid Software (Lucidchart)?
Create next-generation diagrams with AI, data, and automation in Lucidchart. Understand and optimize every system and process.
Depends
DependsBuy if your team needs serious diagramming at scale — cloud architecture docs, process mapping, enterprise controls.
Enterprise-grade diagramming suite: great for big orgs and cloud docs, overkill for simple flowcharts. Try the free tier first.
Confidence: Medium
100M+
Users
per Zendesk case study
~€20/mo
Paid plans from
third-party listing; enterprise custom
$3B
Valuation
$500M raised; ~$145M est. ARR
Ease of use
4
Commonly praised for intuitive diagram editing
Feature depth
4
Suite spans charting, whiteboarding, cloud scaling, AI
Security posture
4
Trust center, third-party audits; one supply-chain incident
Pros
Cons
Gotchas
Best for
- Enterprise architecture and cloud documentation teams
- Process mapping at scale
- Cross-functional workshops (Lucidspark)
- Security-conscious orgs needing SSO and compliance
Not for
- Anyone who just needs one simple flowchart
- Solo users on tight budgets — seats add up
- Teams wanting freeform whiteboarding only (Miro fits better)
- Buyers who need published, transparent pricing
Companies that use it
- Western Union
- Clarabridge
- Devoteam
- Amido
Pricing
Free
$0
- Basic diagramming
- Document limits apply
Individual
Per-user subscription (from ~€20/mo per third-party listing)
- Full editor
- Premium shapes and templates
Team
Per-user, billed to team
- Collaboration features
- Shared libraries
Enterprise
Not disclosed
- SSO and admin controls
- Optional Enterprise Shield add-on
Security
No known vulnerabilities found in the sources reviewed; mature program (trust center, third-party audits), but Lucid was impacted by the Salesloft Drift third-party integration breach and removed the integration.
- Salesloft Drift third-party integration incidentLucid was impacted by the Salesloft Drift application breach and immediately removed the integration.13
What users say
Users broadly praise Lucidchart's editing experience and feature depth, while some question paid-tier value and see Lucidscale as niche.
Alternatives
Compare Lucid Software (Lucidchart) with each alternative.
Miro
Head-to-head rival; stronger for freeform whiteboarding workshops
draw.io (diagrams.net)
Free, no-seat-cost diagramming for simple needs
Lucid Software (Lucidchart) vs draw.io (diagrams.net)Microsoft Visio
Standard choice for orgs already on Microsoft 365
FigJam
Natural fit for product teams already using Figma
Lucid Software (Lucidchart) vs FigJamFull analysis
Based on 16 public sources (reviews, pricing, security, company). Review snippets were truncated, so no verbatim quotes could be extracted.
Sources
review
review
- Lucid Software Reviews — Trustpilottrustpilot.comreview
- Lucid Plans — Lucid Help Centerhelp.lucid.coofficial
- Lucid Pricing 2026 — CheckThatcheckthat.ainews
- Lucidchart Pricing — Vendrvendr.comnews
- Lucid Launches Enterprise Shield — PR Newswireprnewswire.comnews
- Lucid Software Trust Centertrust.lucid.cosecurity
- Lucid Software Security Programlucid.cosecurity
- Salesloft Drift Breach Trackerdriftbreach.comsecurity
news
- Lucid Software — Forbesforbes.comnews
- Lucid Software Valuation — Caplightcaplight.comnews
Rate this review
Anonymous. You can change your vote.
Loading votes…
Ask a follow-up
Ask if a use case fits. Answers stay inside this report and its sources.