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Lucid Software (Lucidchart) Review

Depends

Should I use Lucid Software (Lucidchart)?

Create next-generation diagrams with AI, data, and automation in Lucidchart. Understand and optimize every system and process. - lucidchart.com

· 1 month ago

Buy if your team needs serious diagramming at scale — cloud architecture docs, process mapping, enterprise controls. Skip it for simple flowcharts; free tools cover that.

Confidence

Medium. Based on 16 public sources (reviews, pricing, security, company). Review snippets were truncated, so no verbatim quotes could be extracted.

Ratings

  • Value for moneyNo clear value signal in sources
  • Ease of use
  • Feature depth
  • Support qualityNo direct support-quality evidence found
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
IndividualPer-user subscription (from ~€20/mo per third-party listing)
TeamPer-user, billed to team
EnterpriseCustom quote

Best for

  • Enterprise architecture and cloud documentation teams
  • Process mapping at scale
  • Cross-functional workshops (Lucidspark)
  • Security-conscious orgs needing SSO and compliance

Not for

  • Anyone who just needs one simple flowchart
  • Solo users on tight budgets — seats add up
  • Teams wanting freeform whiteboarding only (Miro fits better)
  • Buyers who need published, transparent pricing

Gotchas - check before you buy

medium

Enterprise Shield compliance and data controls cost extra beyond base plans

medium

Impacted by the Salesloft Drift third-party breach; integration removed

low

Lucidscale pricing not published — expect custom sales quotes

Pros and cons

Pros

  • Huge adoption: 100M+ users, 8,204 G2 reviews
  • Suite covers diagramming, whiteboarding, cloud scaling, and AI
  • Mature security: trust center, third-party audits, vulnerability program
  • Enterprise data-governance controls available (Enterprise Shield)

Cons

  • Lucidscale called 'nice-to-have' by some users
  • Advanced security and compliance features are a paid add-on
  • Some product pricing unpublished; enterprise quotes required
  • Some designers publicly question whether it's worthwhile

Sources & method

- 16 sources - No known vulnerabilities found in the sources reviewed; mature program (trust center, third-party audits), but Lucid was impacted by the Salesloft Drift third-party integration breach and removed the integration.

official x1review x6security x3news x6
  • Salesloft Drift third-party integration incident, Lucid was impacted by the Salesloft Drift application breach and immediately removed the integration.

Key stats

  • Ease of use: 4/5

    Rating

  • $0

    Starting price

  • 16

    Sources

  • Analyzed

  • Value for money. No clear value signal in sources
  • Ease of use: 4/5. Commonly praised for intuitive diagram editing
  • Feature depth: 4/5. Suite spans charting, whiteboarding, cloud scaling, AI
  • Support quality. No direct support-quality evidence found
  • Security posture: 4/5. Trust center, third-party audits; one supply-chain incident
  • 8,204 G2 reviews across Lucid products
  • 100M+ Users per Zendesk case study
  • ~€20/mo Paid plans from third-party listing; enterprise custom
  • $3B Valuation $500M raised; ~$145M est. ARR

Pricing

Free

$0

  • Basic diagramming
  • Document limits apply

Individual

Per-user subscription (from ~€20/mo per third-party listing)

  • Full editor
  • Premium shapes and templates

Team

Per-user, billed to team

  • Collaboration features
  • Shared libraries

Enterprise

Not disclosed

  • SSO and admin controls
  • Optional Enterprise Shield add-on

Security

No known vulnerabilities found in the sources reviewed; mature program (trust center, third-party audits), but Lucid was impacted by the Salesloft Drift third-party integration breach and removed the integration.

  • Salesloft Drift third-party integration incidentLucid was impacted by the Salesloft Drift application breach and immediately removed the integration.13

What users say

Users broadly praise Lucidchart's editing experience and feature depth, while some question paid-tier value and see Lucidscale as niche.

Companies that use it

  • Western Union
  • Clarabridge
  • Devoteam
  • Amido
Full analysis

Based on 16 public sources (reviews, pricing, security, company). Review snippets were truncated, so no verbatim quotes could be extracted.

Enterprise-grade diagramming suite: great for big orgs and cloud docs, overkill for simple flowcharts. Try the free tier first.

Methodology

Based on 16 public sources (reviews, pricing, security, company). Review snippets were truncated, so no verbatim quotes could be extracted.

Read how a report is made.

Sources

  1. Lucid Visual Collaboration Suite Reviews — G2g2.com
    review
  2. Lucid Software Inc. Products — 8,204 G2 Reviewsg2.com
    review
  3. Compare Lucid vs. Miro — G2g2.com
    review
  4. Is Lucid a worthwhile product? — Reddit r/UI_Designreddit.com
    review
  5. Is Lucid a worthwhile product? — Reddit r/UX_Designreddit.com
    review
  6. Lucid Software Reviews — Trustpilottrustpilot.com
    review
  7. Lucid Plans — Lucid Help Centerhelp.lucid.co
    official
  8. Lucid Pricing 2026 — CheckThatcheckthat.ai
    news
  9. Lucidchart Pricing — Vendrvendr.com
    news
  10. Lucid Launches Enterprise Shield — PR Newswireprnewswire.com
    news
  11. Lucid Software Trust Centertrust.lucid.co
    security
  12. Lucid Software Security Programlucid.co
    security
  13. Salesloft Drift Breach Trackerdriftbreach.com
    security
  14. Lucid scales support for 100M users — Zendeskzendesk.com
    news
  15. Lucid Software — Forbesforbes.com
    news
  16. Lucid Software Valuation — Caplightcaplight.com
    news

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